Effective Case
ManagementManagement
Return to Work Forum 2014
Start at the beginning….it’s a
very good place to start!
• RTW Co-ordinator must complete a 2 day workshop to be
Worksafe ...
Building a RTW Plan
• Engage, Communicate and Motivate all parties
• Focus on what the IW can do/what they can contribute
...
Explaining the RTW Plan
• Understand the IW’s ‘terms of reference’ i.e. the language
they use
• Be specific – no room for ...
Relationships –
GP & Allied Health
• Build rapport
• Make it easy
• Make it something they can bill/charge for
• Include s...
Get it right
• Safety 1st + RTW 2ND = GOOD OUTCOMES
• Write everything in the plan including
- consequences for deviations...
Case Studies
Workplace Conflict Resolution
• 1300 227 901
• enquiries@wpcr.com.au
• www.WorkplaceConflictResolution.com.au
Upcoming SlideShare
Loading in …5
×

Kim Byers, Injury Management & RTW Specialist - Effective Case Management

575 views

Published on

Kim Byers delivered the presentation at the 2014 Return to Work Forum.

The 2014 Return to Work Forum brought together speakers from multiple sectors to share best practice in return to work, injury management and rehabilitation.

For more information about the event, please visit: http://bit.ly/returntowork14

Published in: Recruiting & HR
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
575
On SlideShare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
5
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Kim Byers, Injury Management & RTW Specialist - Effective Case Management

  1. 1. Effective Case ManagementManagement Return to Work Forum 2014
  2. 2. Start at the beginning….it’s a very good place to start! • RTW Co-ordinator must complete a 2 day workshop to be Worksafe accredited • Suggest RTW Co-ord attend regular training e.g. quarterly workshops offered by insurance companies • Know the jargon and ability to translate for IW• Know the jargon and ability to translate for IW • Build relationships: - RTW Co-ord and Insurance Case Manager - RTW Co-ord and Injured Worker - RTW Co-ord and IW Manager and team members - RTW Co-ord and Medical Practitioners - RTW Co-ord and HR
  3. 3. Building a RTW Plan • Engage, Communicate and Motivate all parties • Focus on what the IW can do/what they can contribute • RTW duties must be meaningful, close to previous duties, add value to the team and the businessvalue to the team and the business • RTW duties to be in line with medical restrictions (phone, send ‘tick a box’ but don’t send a letter!) • Continue to review RTW plan after teach medical review • IW Manager to know of restrictions and RTW plan in detail • Should include ALL information e.g. consequences for working outside of RTW plan
  4. 4. Explaining the RTW Plan • Understand the IW’s ‘terms of reference’ i.e. the language they use • Be specific – no room for ambiguity of assumption • Physically ‘walk through’ the plan with IW and Manager • Together spot safety (physical & psych) and training issues• Together spot safety (physical & psych) and training issues • ‘Reasonably foreseeable’ – what happens when IW changes shifts or Acting Manger steps in • Privacy issues
  5. 5. Relationships – GP & Allied Health • Build rapport • Make it easy • Make it something they can bill/charge for • Include self-addressed/stamped return envelope • Permission to go to case conference• Permission to go to case conference • Ask for GP to visit worksite • Learn ‘good/clever’ questions to ask • Vocational assessments
  6. 6. Get it right • Safety 1st + RTW 2ND = GOOD OUTCOMES • Write everything in the plan including - consequences for deviations - medical apt after hours- medical apt after hours Be transparent and detailed
  7. 7. Case Studies
  8. 8. Workplace Conflict Resolution • 1300 227 901 • enquiries@wpcr.com.au • www.WorkplaceConflictResolution.com.au

×