UEA and student satisfaction
Navigating the maze of student satisfaction

Richard Harvey

!

Dean UEA London

Academic Dir...
1

Plan

2. Brief bit of context about UEA

3. UK Student Satisfaction in Numbers

4. What does it all mean at UEA?

5. So...
“…at East Anglia an attempt will be made to
re-assess the conventional relations between
studies…grouped in mixed schools ...
2

Key themes from our founders

Oxbridge-style teaching was good
Conventional discipline-based faculties
were bad
Undergr...
2

1960s

1967: Iconic ziggurats completed architectural plan for UEA
1968: HM Queen visits
1963: Denys Lasdun explaining ...
2

1970s

1972: Centre for Climatefor
1970: Creative writing startsVisual Arts opens
1979: Sainsbury Centre Research Opens...
2

1980s

1989: Kazuo Ishiguro wins UEA’s first Mann Booker Prize
2 Background
www.uea.ac.uk
2

1990s

1999: Ian McEwan wins Man-Booker Laureate
1998: Andrew Motion appointed Poet Prize
2 Background
www.uea.ac.uk
2

2000s

“UEA was very important to me at a crucial time in
my research life. I received a brilliant training as a
resear...
2

2 Background
www.uea.ac.uk

Fiftieth Anniversay Debate
Institution
Cambridge
Oxford

Durham

7

Exeter

10

Imperial

13
14
15

York

17

Bristol

20

6

Edinburgh

30

5

Glasg...
3

UK satisfaction measures

Admin & Ops
Student Barometer

!

2005 introduced

Number of respondents
unknown

Many, many ...
3
R
0.80
0.76
0.72
0.71
0.70
0.70
0.68
0.67
0.66
0.66
0.66
0.65
0.64
0.61
0.60
0.58
0.55
0.50
0.50
0.36
0.33

NSS in depth...
3

NSS in depth
100
90

Overall Satisfaction

80
70
60
50
40
30
20
10
0

2011
2012
2013

3 UK satisfaction measures
www.ue...
3

NSS in depth
100
90

Overall Satisfaction

80
70
60
50
40
30
20
10
0

2011
2012
2013

3 UK satisfaction measures
www.ue...
3

NSS subject variation

100

Biology
95
90

Overall satisfaction

85
80
75
70
65
60
55
50

Media studies
1 2 3 4 5 6 7 8...
3

NSS random effects model

Factor

Coefficient

% grads in employment or further
+0.469
study
% students gaining a first...
4

Observations for UEA
Several factors are a proxy for a decent
university

Factor we can control: SSR

London often a ne...
4

Staff

Academic staff absolutely key to satisfaction
No substitute for student/staff ratio (SSR)
Sector mean around 25:...
4

Observations

London result amazingly good (Number 1 in its category)
Our two pre-University centres:
INTO UEA Norwich
...
4
2006

NSS results
2007

2008

2009

2010

2011

2012

2013

0

10

20
UEA
30

Russell Group inc Oxbridge
Russell Group e...
5

HEPI/ Which Contact Survey

“Disappointed
with my course, it’s not a
challenge and sometimes a complete joke
- could be...
5

HEPI/ Which Contact Survey

40

high	
  scheduled	
  &	
  high	
  
private	
  
low	
  scheduled	
  &	
  high	
  
privat...
5

Postgraduates

Seriously ignored up till now
Some clues from the Postgraduate Taught Experience Survey though
90

68

4...
Summing up

Important to be true to your ethos
!
Spending money does help
!
Contact hours and stretch and
challenge remain...
Dr Richard Harvey, The University of East Anglia: The University of East Anglia’s rise to the top of the THE Student Exper...
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Dr Richard Harvey, The University of East Anglia: The University of East Anglia’s rise to the top of the THE Student Experience Survey

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Dr Richard Harvey, Academic Director of Admissions and Internationalisation,
The University of East Anglia delivered this presentation at the inaugural Student Experience conference in 2013. A quality student experience is a critical component when examining the attributes a university offers a prospective student. It is equally as important sector wide, in producing highly educated, well rounded and qualified individuals that make up the future of the national workforce. As a result, it is crucial for universities to assess not only ways they can improve their institution’s student experience but ways they can differentiation themselves in an increasingly competitive marketplace.
Factors that holistically impact student experience include the interconnections between student services, methods of course delivery and the use of technology along with all that this entails. The Inaugural Student Experience Conference will endeavour to address these complex and challenging issues within the context of the evolving Higher Education sector. For more information about the event, please visit the conference website http://www.informa.com.au/studentexperienceconference

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Dr Richard Harvey, The University of East Anglia: The University of East Anglia’s rise to the top of the THE Student Experience Survey

  1. 1. UEA and student satisfaction Navigating the maze of student satisfaction Richard Harvey ! Dean UEA London Academic Director of Admissions Academic Director of Internationalisation
  2. 2. 1 Plan 2. Brief bit of context about UEA 3. UK Student Satisfaction in Numbers 4. What does it all mean at UEA? 5. Some future themes 1 Plan www.uea.ac.uk
  3. 3. “…at East Anglia an attempt will be made to re-assess the conventional relations between studies…grouped in mixed schools concerned with different aspects of civilisation rather than individual faculties.”
  4. 4. 2 Key themes from our founders Oxbridge-style teaching was good Conventional discipline-based faculties were bad Undergraduate education was very important Very important that the campus was a nice place 2 Background www.uea.ac.uk
  5. 5. 2 1960s 1967: Iconic ziggurats completed architectural plan for UEA 1968: HM Queen visits 1963: Denys Lasdun explaining his 2 Background www.uea.ac.uk
  6. 6. 2 1970s 1972: Centre for Climatefor 1970: Creative writing startsVisual Arts opens 1979: Sainsbury Centre Research Opens 2 Background www.uea.ac.uk
  7. 7. 2 1980s 1989: Kazuo Ishiguro wins UEA’s first Mann Booker Prize 2 Background www.uea.ac.uk
  8. 8. 2 1990s 1999: Ian McEwan wins Man-Booker Laureate 1998: Andrew Motion appointed Poet Prize 2 Background www.uea.ac.uk
  9. 9. 2 2000s “UEA was very important to me at a crucial time in my research life. I received a brilliant training as a research student which has stood me in good stead for the rest of my career. And, of course, I really enjoyed myself.” ! Sir Paul Nurse, 2001 Nobel Prize winner 2006: UEA andNurse wins Time on ClimateMedicine win Nobel Peace Prize 2009: Sir Paulthe centre of NobelLord,Venture International Centre at INTO first first Prize for 2003: Intergovernmental Panel Joint is appointed 2007: Matt Smith, ouropen “Climategate” Change 2 Background www.uea.ac.uk
  10. 10. 2 2 Background www.uea.ac.uk Fiftieth Anniversay Debate
  11. 11. Institution Cambridge Oxford Durham 7 Exeter 10 Imperial 13 14 15 York 17 Bristol 20 6 Edinburgh 30 5 Glasgow UEA Russell Russell ex Oxbridge 3 UCL 40 2 Warwick Recent league table history 1 LSE 2 Guardian LT Rank 18 Southampton 22 Nottingham Birmingham 2 Background www.uea.ac.uk 2014 41 Sheffield 42 Liverpool 2013 40 Manchester 2012 37 Cardiff 2011 36 Leeds 2010 33 QMW 2009 31 Newcastle 0 30 KCL 10 26 45 Belfast 53
  12. 12. 3 UK satisfaction measures Admin & Ops Student Barometer ! 2005 introduced Number of respondents unknown Many, many questions THES Student Experience Survey ! 2006 introduced 15,000 respondents 21 questions National Student Survey ! 2005 introduced 200,000 respondents 22 questions + synoptic question NSS Barometer THES Academic 3 UK satisfaction measures www.uea.ac.uk
  13. 13. 3 R 0.80 0.76 0.72 0.71 0.70 0.70 0.68 0.67 0.66 0.66 0.66 0.65 0.64 0.61 0.60 0.58 0.55 0.50 0.50 0.36 0.33 NSS in depth N Question 10 12 1 15 3 6 11 9 7 4 2 14 21 19 5 8 13 20 18 17 16 I have received sufficient advice and support with my studies. Good advice was available when I needed to make study choices. Staff are good at explaining things. The course is well organised and is running smoothly. Staff are enthusiastic about what they are teaching. Assessment arrangements and marking have been fair. I have been able to contact staff when I needed to. Feedback on my work has helped me clarify things I did not understand. Feedback on my work has been prompt. The course is intellectually stimulating. Staff have made the subject interesting. Any changes in the course or teaching have been communicated effectively. As a result of the course, I feel confident in tackling unfamiliar problems. The course has helped me to present myself with confidence. The criteria used in marking have been clear in advance. I have received detailed comments on my work. The timetable works efficiently as far as my activities are concerned. My communication skills have improved. I have been able to access specialised equipment, facilities or rooms when I needed I have been able to access general IT resources when I needed to. The library resources and services are good enough for my needs. 3 UK satisfaction measures www.uea.ac.uk
  14. 14. 3 NSS in depth 100 90 Overall Satisfaction 80 70 60 50 40 30 20 10 0 2011 2012 2013 3 UK satisfaction measures www.uea.ac.uk 0 20 40 60 80 100 10. I have received sufficient advice and support with my studies.
  15. 15. 3 NSS in depth 100 90 Overall Satisfaction 80 70 60 50 40 30 20 10 0 2011 2012 2013 3 UK satisfaction measures www.uea.ac.uk 0 20 40 60 80 7. Feedback on my work has been prompt. 100
  16. 16. 3 NSS subject variation 100 Biology 95 90 Overall satisfaction 85 80 75 70 65 60 55 50 Media studies 1 2 3 4 5 6 7 8 9 10 11 13 14 15 16 17 18 19 20 21 22 24 25 26 27 28 30 31 32 34 35 Discipline 3 UK satisfaction measures www.uea.ac.uk
  17. 17. 3 NSS random effects model Factor Coefficient % grads in employment or further +0.469 study % students gaining a first-class degree +0.096 SSR -0.191 Also University mission group eg 1994 group +3.1 see, e.g. Smith, J.P. and Naylor, R.A. (2001) Dropping out of University: a statistical analysis of the+10 Subject studied eg Biology probability of withdrawal for UK university students, Journal of the Region eg Scotland 3.4 Royal Statistical Society (Series A), Vol. 164, Part 2, pp. 389-405 Year eg 2009 +1.5 Pam Lenton, “Determining Student Satisfaction: An Analysis of the National Student Survey,” Fourth International Workshop on Applied Economics of Education 2013 ! 3 UK satisfaction measures www.uea.ac.uk
  18. 18. 4 Observations for UEA Several factors are a proxy for a decent university Factor we can control: SSR London often a negative factor Barometer reveals “hygiene factors” e.g.: internet access; registration queues 4 Observations for UEA www.uea.ac.uk
  19. 19. 4 Staff Academic staff absolutely key to satisfaction No substitute for student/staff ratio (SSR) Sector mean around 25:1 UEA 13:1 Two types of Academic Staff at UEA: ATS and ATR ! ! ! 4 Observations for UEA www.uea.ac.uk
  20. 20. 4 Observations London result amazingly good (Number 1 in its category) Our two pre-University centres: INTO UEA Norwich INTO UEA London Have excellent satisfaction scores ! But ! One badly organised degree or department can cost one dearly. 4 Observations for UEA www.uea.ac.uk
  21. 21. 4 2006 NSS results 2007 2008 2009 2010 2011 2012 2013 0 10 20 UEA 30 Russell Group inc Oxbridge Russell Group excl Oxbridge 40 50 60 4 UEA observations www.uea.ac.uk
  22. 22. 5 HEPI/ Which Contact Survey “Disappointed with my course, it’s not a challenge and sometimes a complete joke - could be completed in one year, never mind three” ! Second-year student, Business and Administrative Studies, Anonymous University The survey shows a clear pattern in which students with low total academic contact hours are most dissatisfied. …students will be asking what they are getting for a fee of £9,000. I answer that it is to pay for their teaching not to cross subsidise research. I hope and expect to see a decline in the number of students with such low contact hours. ! David Willets, UK Education Minister HEPI Report (61) “The academic experience of students in English universities 2013 report” Bahram Bekhradnia 5 Future www.uea.ac.uk
  23. 23. 5 HEPI/ Which Contact Survey 40 high  scheduled  &  high   private   low  scheduled  &  high   private low  scheduled  &  low   private high  scheduled  &  low   private 35 Mean  Private  Hours 30 25 20 15 10 5 0 0 5 10 15 20 25 30 35 40 Mean  Scheduled  Hours HEPI Report (61) “The academic experience of students in English universities 2013 report” Bahram Bekhradnia 5 Future www.uea.ac.uk
  24. 24. 5 Postgraduates Seriously ignored up till now Some clues from the Postgraduate Taught Experience Survey though 90 68 45 23 Sector mean Sector min Sector max Russell 1994 en t m en t op es s Pr of & & ills Sk ee r Pe rs io on na al lD de ve ev el lo Re so g ni n O pm ur ce s n sa t io n rta tio ss e Di rg an i Le ar m se ss www.uea.ac.uk As Te ac 4 Future en hi n g t& & Le Fe ed ar ni ba ck ng 0
  25. 25. Summing up Important to be true to your ethos ! Spending money does help ! Contact hours and stretch and challenge remain the next frontier for UK universities www.uea.ac.uk Overall Winner What Uni Student Choice Awards ! Ranked in the top ten English universities National Student Survey

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