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Doolan - A catalogue revolution and the information literate librarian

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Doolan - A catalogue revolution and the information literate librarian

  1. 1. A Catalogue revolution: The BritishLibrary, Primo and the InformationLiterate LibrarianLouise DoolanHead of Reference ServicesThe British Librarylouise.doolan@bl.uk
  2. 2. The British Library: a hybrid
  3. 3. Our Mission & Vision Advancing the world’s knowledge Our Vision In 2020 the British Library will be a leading hub in the global information network, advancing knowledge through our collections, expertise and partnerships, for the benefit of the economy and society and the enrichment of cultural life.
  4. 4. Supporting the Vision:Strategic Priorities 2011-141. Guarantee access for future generations2. Enable access to anyone who wants to do research3. Support research communities in key areas for social and economic benefit4. Enrich the cultural life of the nation5. Lead and collaborate in growing the world’s knowledge base6. Optimise organisational capacity and capability
  5. 5. The British Library – The World’s KnowledgeOur 170 million collection items include  over 3m sound recordings  5m reports, theses and conference papers  Over 50m patents – the largest collection in the World  Websites; stamps; maps; manuscripts; hair; shoes ………. Grant In Aid Funding of £91m (12/13) and an additional £33m for the National Newspaper Strategy 3 Major exhibitions a year, as well as free exhibitions and a permanent exhibition of the Treasures of The British Library and events to support these
  6. 6. The British Library – The World’s KnowledgeApprox 1550 staff across 2 London Sites and 1 in YorkshireSt Pancras consists of 5 public floors  An additional 6 Staff only floors, 4 of which are basements  11 Reading Rooms  Conservation centre  3 public cafes and 1 public restaurant and a staff café and restaurant  Wifi  2 terraces
  7. 7. Delivering The Mission, Vision and Strategic Priorities BL Board The Directorates: E-strategy & Information BL Executive Team Services Finance & Estates 6 Directorates Human Resources Departments Operations & Services Scholarship & Collections Teams Strategic Marketing & Communication
  8. 8. A scratch beneath the surface 125,000 registered readers 100,000 registered wifi users 1.2 million collection items consulted per year 1,200 reader desks 310,000 face to face enquiries per year 60,000 remote enquiries per year
  9. 9. The Reading Rooms
  10. 10. Our Reading Room of the Future Project
  11. 11. Changing times http://www.guardian.co.uk/artanddesign/2012/jan/16/david-hockney-landscapes
  12. 12. The Past
  13. 13. Changing times
  14. 14. Search Results
  15. 15. Explaining Information Literacy‘Information Literacy is evidenced through understanding theways in which information and data is created and handled,learning skills in its management and use and modifyinglearning attributes, habits and behaviours to appreciate therole of information literacy in learning and research. In thiscontext learning is understood as the constant search formeaning by the acquisition of information, reflection,engagement and active application in multiple contexts’NASPA: National Association of Student Personnel Administrators (2004) Learning Reconsidered 2. AmericanCollege Personnel Associationhttp://www.myacpa.org/pub/documents/LearningReconsidered2.pdf
  16. 16. So how did we do it?Project groupFront Line Staff Training:  Why the catalogue revolution was happening  Information Literacy Theories  SCONUL 7 Pillars  British Library Professional Competencies  Results of the staff survey
  17. 17. SCONUL 7 Pillars5 PillarsIdentify: a researcher is able to identify a need for information toaddress the research question.Scope: a researcher can assess their current knowledge andidentify gaps.Plan: a researcher can construct strategies for locating informationand data.Gather: a researcher can locate and access the information anddata they need.Manage: a researcher can organise information professionally andethical.SCONUL: Society of Colleges, National and University Libraries (2011) The SCONUL seven pillars of informationliteracy: a research lens for higher education. Retrieved 01.03.12 SCONULhttp://www.sconul.ac.uk/groups/information_literacy/seven_pillars.html
  18. 18. Research Development FrameworkKnowledge and intellectual abilities – the knowledge, intellectualabilities and techniques to do research (Domain A).Research governance and organisation – the knowledge of thestandards, requirements and professionalism to do research(Domain B).Personal effectiveness – the personal qualities and approach to bean effective researcher (Domain C).Engagement, influence and impact - the knowledge and skills towork with others and ensure the wider impact of research (DomainD).Vitae (2010) The Researcher Development Framework. Retrieved 01.03.12 Vitaehttp://www.vitae.ac.uk/CMS/files/upload/Introducing%20the%20RDF%20presentation.ppt
  19. 19. British Library Professional CompetenciesAn understanding of how knowledge can be organised, managedand made accessible to on-site and remote users in line with currenttrends and resources.A good understanding of the British Library’s collections and theinfrastructure that underpins them, including the cataloguingsystems and classification methodology.A good understanding of the Library’s catalogues, and Aleph, andthe ability to interpret catalogues and indexes in order to helpreaders identify and trace items relevant to their research.Understanding of developments and trends in the wider library andinformation world, and their specialist area that might impact on ownarea of work, particularly new trends in the delivery of ReferenceServices and proactively shares this information.
  20. 20. British Library Professional CompetenciesExcellent knowledge of research methodology and the impacttechnology has on the research process.Good presentation skills.An awareness of current and future trends within the libraryprofession, including Web 2 & 3. An understanding of the relevanceof social networking media in disseminating information amongst thelibrary community, to colleagues within the British Library and toremote and on site users of Reference Services.
  21. 21. TrainingFront line key trainersCascade training scriptsTests and games and prizesFeedback & ReviewRetrainingNew staff & non front line staff
  22. 22. Lessons LearntCommunicationsVLEs and IT restrictionsKeeping up to date with system/content/interface changesDelivery date slippageAchieving and measuring outcomesReporting successesYou can’t please everyone
  23. 23. Next stepsIn April 2013, Non Print Legal Deposit Act will be passed.In readiness for this explosion of new content, for the changeto services and to manage the expectations of readers,authors and publishers.We devised a training plan for front line, based on the sameprinciples as Explore.We are optimistic about its success
  24. 24. Thank you http://www.salescoachinghabits.com/top-10-questions-you-should-ask-before-hiring-a-sales-coach2

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