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Do you need help with Endnote? Software support as a successful service at UCD Library (pecha kucha). Ladisch

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Presented at LILAC 2010

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Do you need help with Endnote? Software support as a successful service at UCD Library (pecha kucha). Ladisch

  1. 1. An Leabharlann, an Coláiste Ollscoile, Baile Átha Cliath University College Dublin, The Library Do you need help with EndNote? Software support as a successful service at UCD Library Michael Ladisch
  2. 2. Michael Ladisch, UCD Library LILAC 2010, Limerick Reference Management Software
  3. 3. Michael Ladisch, UCD Library LILAC 2010, Limerick Situation at University College Dublin
  4. 4. Michael Ladisch, UCD Library LILAC 2010, Limerick Readers come to Library for support Situation at University College Dublin
  5. 5. Michael Ladisch, UCD Library LILAC 2010, Limerick EndNote training sessions History
  6. 6. Michael Ladisch, UCD Library LILAC 2010, Limerick Lunchtime training sessions History
  7. 7. Michael Ladisch, UCD Library LILAC 2010, Limerick Web pages Support for EndNote users
  8. 8. Michael Ladisch, UCD Library LILAC 2010, Limerick Manuals Support for EndNote users
  9. 9. Michael Ladisch, UCD Library LILAC 2010, Limerick Email and Phone Support Support for EndNote users
  10. 10. Michael Ladisch, UCD Library LILAC 2010, Limerick EndNote Coordinator - the “Expert” EndNote Training
  11. 11. Michael Ladisch, UCD Library LILAC 2010, Limerick Team of EndNote Trainers and Support Staff EndNote Training
  12. 12. Michael Ladisch, UCD Library LILAC 2010, Limerick EndNote Training Team of EndNote Trainers and Support Staff
  13. 13. Michael Ladisch, UCD Library LILAC 2010, Limerick Team of EndNote Trainers and Support Staff Refresher training EndNote Training
  14. 14. Michael Ladisch, UCD Library LILAC 2010, Limerick Registration
  15. 15. Michael Ladisch, UCD Library LILAC 2010, Limerick Registration by College 2009/2010 Institutes 4% Human Sciences 13% Arts and Celtic Studies 14% Life Sciences 44% Other 2% Administration 1% Business & Law 9% Engin., Math., Phys. Sciences 13%
  16. 16. Michael Ladisch, UCD Library LILAC 2010, Limerick Registration by User Group 2009/2010 3rd year u/g 7% 2nd year u/g 1%1st year u/g 10% 4th year u/g 2% Academic or Research Staff 10% Other 1% Administration 2% Postgraduate research 40% Postgraduate taught 27%
  17. 17. Michael Ladisch, UCD Library LILAC 2010, Limerick • EndNote training for individual schools • Advanced EndNote training for postgrads and academic staff • EndNote Web training as pilot • All in all – about 1,000 people trained in 2009/10 Additional EndNote training
  18. 18. Michael Ladisch, UCD Library LILAC 2010, Limerick Integration in Information Skills Training
  19. 19. Michael Ladisch, UCD Library LILAC 2010, Limerick Staff shortages Poor IT SkillsShort on Time Challenges
  20. 20. Michael Ladisch, UCD Library LILAC 2010, Limerick Vielen Dank! Thank You! michael.ladisch@ucd.ie

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