Case Study Market Research Insights Solution C & R Online BI Solution                                Marketing Contacts:C ...
Case StudyAbstractC & R Associates is a UK based company providing variety of market research servicessuch as mystery shop...
Case StudyInfoAxon SolutionInfoAxon provided an integrated BI solution to cater to the current need for online reporting a...
Case StudySalient FeaturesThe BI Solution has following Key Features: Predefined and Parameterized reports (with Charts a...
Case StudyCustomer BenefitsThe C & R Online Survey and corporate performance reporting solution provides following busines...
Case StudyOur Customer Showcase                        www.infoaxon.com
About InfoAxon Technologies                             InfoAxon is a leading provider of enterprise services and business...
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Advanced Data analysis & Business Intelligence solution solution for C&R - Case Study

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Advanced Data analysis & Business Intelligence solution solution for C&R - Case Study

  1. 1. Case Study Market Research Insights Solution C & R Online BI Solution Marketing Contacts:C & R Online BI Solution Vineet Dahiya InfoAxon Technologies Ltd. Mob - +91-9810425760 Email - vineet.dahiya@infoaxon.com
  2. 2. Case StudyAbstractC & R Associates is a UK based company providing variety of market research servicessuch as mystery shopping surveys, customer surveys, staff surveys, reporting andbenchmarking to UK public bodies.C & R Associates works for wide range of Councils and public bodies throughout the UK including Birmingham City Council,Manchester City Council, London Borough of Richmond Council, Reading Borough Council, Brent Council (London) etc.Business Needs / ChallengesThe survey response data is collated in an online survey tool which can be accessed directly as a web data source or downloadedfor use. The data collected was stored as excel files and analysis was done on these excel sheets. Then MS Word based report wascreated having analysis (excel sheets) linked to it.C & R Associates was looking to have a central repository to manage and standardize all their survey questionnaires and a solutionwhich could reduce repeated similar analyses having to be undertaken and then allow straight forward comparison betweenparameters measured across surveys.For this C & R Associates required:  A centrally hosted Business Intelligence System which could be securely accessed over the internet by its staff as well as customers to perform various business intelligence activities like simple and advanced reporting, analysis, dashboards etc. based upon their roles and privileges.  Automate Survey Analysis to reduce the effort required to perform repeated and similar kind of survey analyses. Capability to allow straight forward comparison between parameters measured across surveys for similar organizations and services.  Automate Survey Analysis to reduce the effort required to perform repeated and similar kind of survey analyses. Capability to allow straight forward comparison between parameters measured across surveys for similar organizations and services.  Automatically generate trends and periodical averages for surveys which are repeated periodically with little changes.Thus an advanced data analysis and business intelligence capability was required to fuel growth and provide better analysisservices to customers. www.infoaxon.com
  3. 3. Case StudyInfoAxon SolutionInfoAxon provided an integrated BI solution to cater to the current need for online reporting and analysis needs. The ETL processesrun to collect required data from the data sources and populate the data warehouse which is used by the BI System to generatevarious analysis and reports for C & R Associates. The Business Intelligence System (BI) is a browser based Solution and haslayered and modular architecture. It is build by integrating required available components to reduce the development/implementation time. The layered architecture provides with a clear separation of Presentation, Business Logic/ components andData as shown in the diagram. www.infoaxon.com
  4. 4. Case StudySalient FeaturesThe BI Solution has following Key Features: Predefined and Parameterized reports (with Charts and Graphs) for surveys conducted for customers. Simple, Parameterized, and Ad-hoc reports. Dimensional Data Analysis (OLAP Cubes) Slice & dice, Drill down, and Pivoting Publishing of reports in various desired formats Pdf, HTML, and Excel Access to personalized Dashboards Traffic-Light Reporting Traffic-Light Reporting OLAP Cube Analysis with Chart www.infoaxon.com
  5. 5. Case StudyCustomer BenefitsThe C & R Online Survey and corporate performance reporting solution provides following business benefits to C & R Associatesand its customers (UK Councils & Public bodies):  Substantially reduced the time required by C&R Associates to manually collate and analyze the survey data.  Increased productivity of the staff by eliminating manual report preparation using excel sheet.  Enhanced customer experience as the customers have access to their data and analysis through secure access to BI Portal.  The BI Solution is designed for extensibility. This means that there is a framework in place for further en- hancements. The benefit for C&R is a much lower cost of total ownership  Provides UK Councils benchmarks for performance and its own standing vis-à-vis other Councils anonymously.Technology StackThe table below lists the components of technology stack used for developing the solution. OSS Components Details Data Integration Kettle ETL tool SSO CAS server for single – sign on Database MySQL BI Platform Pentaho BI Platform Application Server JBoss Portal Operating System CentOS Linux www.infoaxon.com
  6. 6. Case StudyOur Customer Showcase www.infoaxon.com
  7. 7. About InfoAxon Technologies InfoAxon is a leading provider of enterprise services and business solutions powered by open source. We design, architect and support complete “Enterprise Solution Platforms” using Open Standards, Web 2.0 next generation technologies and Open Source Frameworks providing end-to-end solutions to business problems. India‟s First Global Open Source Integration Company We are Indias First Global Open Source Integration Company providing business solutions in areas of Content & Knowledge Management, Web2.0 Collaboration and Business Intelligence powered by our unique open source „Platforming‟ expertise.INDIA OFFICE: UK OFFICE:InfoAxon Technologies Ltd. InfoAxon Technologies UK Ltd.H-189, Sector-63, Building A, Trinity Court,Electronic City, Wokingham Road,NODIA-201307, U.P Bracknell, Berkshire RG42 1PL,India United KingdomPhone:+91 120 4798937, Phone: +44 1344 668000,Fax:+ 91 120 4350065 Fax: +44 1344 668148Website: www.infoaxon.com | Blog: http://blog.infoaxon.com | E-mail: contactus@infoaxon.comSlideshare: http://www.slideshare.net/infoaxon | Facebook: http://www.facebook.com/infoaxon

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