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Mrs Debbie Heustice, Director of the Centre for HIV and AIDS Networking (HIVAN) spotlighted the collaborative and community-focused mobile technology offering called the Impilo Mobile Phone Survey Tool. A partnership between HIVAN, Black Sash and the Wits School of Public and Development Management (Clear - Wits PDM), Impilo was implemented through the Black Sash's Community Monitoring and Advocacy Project (CMAP). CMAP monitors government service delivery in primary healthcare, social security and encourages active citizenship. This HIVAN / Clear / Black Sash partnership entailed creating safe, confidential opportunities for local communities to share their experiences of accessing services at primary health care clinics, SASSA Service Points and SASSA Pay Points. Surveys were completed via mobile phone, making it easy for problems to be flagged and for good work to be praised. All this information was then efficiently collated into electronic reports for the relevant government agencies and used to advocate for improvements in service delivery. CMAP reports provide a much needed voice for change. CMAP has successfully worked with SASSA and other government agencies to bring about tangible improvements in service delivery.