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Module 6


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Module 6

  1. 1. EMPLOYEMENT COMMUNICATION: By: Dimal and team
  2. 2. What is a CV ? <ul><li>CV stands for curriculum vitae. It is known by several names—resume, Personal profile, bio-data, personal data sheet, qualification sheet, and summary. </li></ul><ul><li>It is a written statement of personal history- like biographical details, educational qualifications, work-experience, achievements, and other strong points that make one suitable for getting selected in job. </li></ul>
  3. 3. Basic requirements for preparing a CV . <ul><li>The CV should be written specifically in terms of the job’s requirements. </li></ul><ul><li>The basic questions should be considered while preparing a CV. </li></ul><ul><li>Qualification. </li></ul><ul><li>Experience. </li></ul><ul><li>Achievements </li></ul>
  4. 4. SUGGESTIVE COMPONENTS OF RESUME <ul><li>Heading </li></ul><ul><li>Availability date </li></ul><ul><li>Objective </li></ul><ul><li>Education </li></ul><ul><li>Experience </li></ul><ul><li>Achievements and activities </li></ul><ul><li>Honors and awards </li></ul><ul><li>Professional memberships </li></ul><ul><li>Hobbies and interests </li></ul><ul><li>Licenses and special skills </li></ul><ul><li>Desired action </li></ul><ul><li>Personal information </li></ul><ul><li>References </li></ul>
  5. 5. Resume /CV <ul><li>Heading: The heading normally contains one’s name, address, and telephone number. It is written in capital letters. . Some people add their telephone number, fax number and e-mail address also. This is a better proposition for fast communication. </li></ul><ul><li>Availability date: Companies plan many of their entry-level openings to co-inside with completion of graduation courses. There may be further variations in this regard. Opening may occur in every month of the year, as the convenience to the potential employer, the jobseeker must mention his date of availability on the resume. </li></ul>
  6. 6. Resume/CV <ul><li>Objectives: Interviewers will normally ask about both one’s short-term and long-term goals- Applicants with clear-cut-goals show more maturity and readiness to pursue a profession than applicants who have no clear goals in mind. </li></ul><ul><li>Education: The education section of one’s resume should contain these important items: </li></ul><ul><li>Year of receiving degree or diplomas. </li></ul><ul><li>Place of earnings degrees or diplomas. </li></ul><ul><li>Relevant courses work taken, or skills or knowledge acquired. </li></ul><ul><li>Grade point average or percentage of marks if it seemed </li></ul><ul><li>appropriates. </li></ul>
  7. 7. Resume/CV <ul><li>Experiences: For every full or part time job, the following information is required: </li></ul><ul><li>Job title( position occupied/designation) </li></ul><ul><li>Durations of holding the position </li></ul><ul><li>Name of the employer and address </li></ul><ul><li>Job responsibilities </li></ul><ul><li>It is to be seen that the jobs are to be listed in reverse chronological order-the most recent job first. </li></ul><ul><li>Achievements and activities: if one is having at least three major achievements, efforts should be made to present them effectively. The application has to ensure that the listed items are true achievements. To emphasize achievements, weak items should not be presented in detail. </li></ul>
  8. 8. Resume/CV <ul><li>Honors and awards: This heading is not found in most of the resumes of new jobseekers. Any school-related honor which one receives belongs to the honors selection of the resume. A sample of honors section is as follows: </li></ul><ul><li>Best cadet NCC,2000 </li></ul><ul><li>Best essay writer in school 2001 </li></ul><ul><li>Best debater, all India inter college debate competition, 2003 </li></ul><ul><li>Others </li></ul><ul><li>Professional memberships: Many college students are members of various chapters of professional organizations. They may be the members of all Indian academic bodies, this shows their professional attitude. example: </li></ul><ul><li>Indian marketing association 2003 </li></ul><ul><li>Indian society for personnel managers </li></ul><ul><li>Indian accounting association-life member </li></ul>
  9. 9. Resume/CV <ul><li>Hobbies and interests: Hobbies and interests are not shown separately. Sometimes, a resume includes a part that lists hobbies and interests. The interests can be like: </li></ul><ul><li>Reading, jogging, photograph, and swimming. </li></ul><ul><li>Hockey, basketball, and cricket. </li></ul><ul><li>Licenses and special skills: possessing a license or some professional certificate may be important to a jobseeker in getting a good position. This adds value to the resume. </li></ul><ul><li>For example, if one were applying for an insurance agent’s position, an agent license from the insurance regulatory authority would be important. </li></ul>
  10. 10. Resume/CV <ul><li>Desired action: A section on desired action now occasionally appears in a resume. The controversy exists because the classical resume contains no persuasion other than that interest in the content of the message persuasive statements usually appear in the letter of application that accompanies the resume. In present day resume, we rarely find this heading. </li></ul><ul><li>Personal information: Business houses are prohibited from making selection decisions based on age, race, sex, marital status, and other personal data unless the data are bonafide occupational qualifications. Thus, this section of the resume is optional. </li></ul><ul><li>The personal information includes the following </li></ul><ul><li>Age : 23 </li></ul><ul><li>Date of birth: 15th august 1980 </li></ul><ul><li>Health : Excellent </li></ul><ul><li>Other information’s include: </li></ul><ul><li>Geographic preference </li></ul><ul><li>Weight </li></ul><ul><li>Height </li></ul><ul><li>Family background (number of children, total no of family members) </li></ul>
  11. 11. Resume/CV <ul><li>Reference: Unless one is changing jobs and wants to keep his decisions private as long as possible, consider listing the references on resume. Without listing reference, the resume will be incomplete. Phrase such as “Reference available upon request” are inconvenient to the employer who must either call or, ask for the references, and then contact them. </li></ul><ul><li>Professional references who can speak about professional competence for the job, such as applicant’s knowledge of advertising or computer science; </li></ul><ul><li>Character references, who know the applicant in person, such as their intelligence , diligence of ambition; and </li></ul><ul><li>Educational reference, which can respond to questions about scholarly achievements and background, such as performance of the applicant when he was studying as a student. </li></ul>
  13. 13. What is an interview ? <ul><li>Interview is a form of oral communication in which an individual interacts with others to know each other. It is one of the most commonly used techniques of manpower selection . An interview is also largely used for the performance evaluation of employees and providing feedback . </li></ul>
  14. 14. NATURE OF INTERVIEWS <ul><li>Employees who experience personal problems are hired on the basis of interviews. </li></ul><ul><li>Managers regularly evaluate the performance of their subordinates through scheduled appraisal interviews. </li></ul><ul><li>Disciplinary interviews are conducted with workers who are involved in job-related problems, which lead to indiscipline in organizations. </li></ul><ul><li>Through exit interviews, a company makes efforts to learn the reasons why employees leave. </li></ul><ul><li>Conversations may involve an exchange of information but the exchange is a universal and essential characteristic of an interview. </li></ul><ul><li>Interview denotes glimpse. Through an interview, we get a glimpse of the interviewee in a short period of time. </li></ul>
  15. 15. PURPOSE OF INTERVIEW <ul><li>Selection: Interview helps to select a right person for the right job. </li></ul><ul><li>Promotion: For assuming capabilities and competencies required for higher positions. </li></ul><ul><li>Performance appraisal: Through interviews, performance is appraised. Feedback regarding performance may be communicated through interviews. </li></ul><ul><li>Exit opinions: When a person leaves, the exit opinions are invited through exit interviews </li></ul><ul><li>Counseling: Interviews help individuals to develop themselves through counseling. Useful information is extracted and requisite feedback data is also transmitted back. </li></ul>
  16. 16. TYPES OF INTERVIEW <ul><li>Panel interview </li></ul><ul><li>Exit interviews </li></ul><ul><li>Problem interviews </li></ul><ul><li>Promotion interviews </li></ul><ul><li>Walk in interviews </li></ul><ul><li>Walk in interviews </li></ul><ul><li>Stress interviews </li></ul><ul><li>Mock interviews </li></ul><ul><li>Group interviews </li></ul>
  17. 17. INTERVIEW PROCESS <ul><li>Arrangement of place, time and questions </li></ul><ul><li>Acquiring job - related information and general knowledge </li></ul><ul><li>Assessing interviewee’s attitudes </li></ul><ul><li>Prepare opening remarks </li></ul><ul><li>Recording the proceedings of the interview </li></ul>
  18. 18. ESSENTIAL REUIREMENTS TO MAKE IT A SUCCESSFUL INTERVIEW <ul><li>Techniques </li></ul><ul><li>Behavior and style </li></ul><ul><li>Content preparation </li></ul><ul><li>Popular questions </li></ul><ul><li>Stereotyped questions </li></ul>
  19. 19. Techniques <ul><li>Visiting interview site </li></ul><ul><li>Visiting interview site </li></ul><ul><li>Reporting the presence </li></ul><ul><li>Shaking hand </li></ul><ul><li>Entering office with confidence </li></ul><ul><li>Take seat after permission </li></ul><ul><li>Allowing to go through the resume </li></ul><ul><li>Avoid jokes </li></ul><ul><li>Avoid expressing anger </li></ul>
  20. 20. Behavior and style <ul><li>Behavior and style of the interviewee creates a favorable or unfavorable impression in the mind of interviewers at the time of the interview. </li></ul><ul><li>Interviewers make countless decisions on the basis of style rather than substance particularly when the qualities of several candidates are roughly equal. </li></ul>
  21. 21. Content preparation <ul><li>Knowledge of the company and the job </li></ul><ul><li>Self analysis and reviewing the resume </li></ul><ul><li>Do not hide information </li></ul><ul><li>Avoid creating confusion </li></ul><ul><li>Highlight strengths </li></ul><ul><li>Use grammatically correct sentences </li></ul><ul><li>Understanding and adaptation </li></ul>
  22. 22. Popular questions <ul><li>Questions on Self Introduction . </li></ul><ul><li>Questions on kind of work one wants to do . </li></ul><ul><li>Questions on candidate’s weakness . </li></ul><ul><li>Questions on reasons for choosing career . </li></ul><ul><li>Questions on hobbies . </li></ul><ul><li>Questions on smoking, drinking and use of drugs . </li></ul><ul><li>Questions on the strengths . </li></ul><ul><li>Questions on family life . </li></ul>
  23. 23. Stereotyped questions <ul><li>Stereotyped questions are based on caste, creed, sex, marital status, age, religion, cultural heritage and handicap. </li></ul><ul><li>Some questions asked to women in an interview could be: </li></ul><ul><li>Who will take care of children in the family? </li></ul><ul><li>What will she do when her children are sick? </li></ul><ul><li>Who will take mother’s place at home? </li></ul><ul><li>The job requires a great deal of travel and how she thinks about traveling with men? </li></ul>
  24. 24. Appearance and Dress <ul><li>Wear fresh clean and well ironed clothes overcoats and raincoats. </li></ul><ul><li>Wear fingernails at a short to medium length. Have them clean and well manicured. </li></ul><ul><li>Choose a haircut and style that fits the standard for the work </li></ul><ul><li>Use a minimum amount of shaving lotion or perfume. </li></ul>
  25. 25. Special suggestion for men: <ul><li>Be sure you’re that your hair is cut in an acceptable style. </li></ul><ul><li>Wear a good dress which suits you with a good fabric. </li></ul><ul><li>Choose a executive shirt, tie, belt and shoes to coordinate properly with a best style </li></ul><ul><li>Even if one wears a neck chain during one’s leisure hours, leave it off for the interview. </li></ul><ul><li>Have a handkerchief in the pocket </li></ul>
  26. 26. Special suggestion for women <ul><li>Wear a good tailored dress. </li></ul><ul><li>Little or no jewelry should be worn. Do not wear large looped or dangling carryings </li></ul><ul><li>Choose a hairstyle that will convey moderation and confidence. Avoid high fashion or out of date styles </li></ul><ul><li>Conservative make up should be used </li></ul>
  27. 27. Types of questions asked by interviewers <ul><li>Open-ended questions : Open-ended questions: These are questions which allow the interviewee much freedom to answer. </li></ul><ul><li>Close ended questions :These questions are somewhat restrictive in nature and generally call for a brief and limited response . </li></ul><ul><li>Neutral and leading questions : Neutral questions do not exert any pressure; they may elicit more accurate responses. </li></ul>
  28. 28. Open-ended questions <ul><li>Introduction about yourself. </li></ul><ul><li>What are you seeking in a career? </li></ul><ul><li>How do you like about the present candidates? </li></ul><ul><li>What do you like about in your present job? </li></ul><ul><li>Tell me how you feel about this problem. </li></ul><ul><li>Why did you apply for this job? </li></ul>
  29. 29. Close ended questions <ul><li>Who is Dr. Man Mohan Singh? </li></ul><ul><li>How many papers one has studied in the MBA programme? </li></ul><ul><li>For what reasons does he wish to leave? </li></ul><ul><li>How would he rate the present government in terms of his concern for the unemployed: very concerned neutral or unconcerned? </li></ul><ul><li>Does he consume alcoholic beverages? </li></ul>
  30. 30. Neutral and leading questions <ul><li>Why is he leaving the company? </li></ul><ul><li>Whom does he think responsible for the problem? </li></ul><ul><li>Which one of the following sports does he enjoy in his participation the most baseball, football, basketball and tennis? </li></ul><ul><li>Whether he has a driving license or not? </li></ul><ul><li>Does he possess telephone or not? </li></ul><ul><li>Does he believe that most students are overworked? > > </li></ul>
  31. 31. -------------------------------------------- Thank you