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Social media and social networking have changed the way people connect and communicate. For businesses especially, social networking has changed the way they communicate with their customers - and find new ones. Microsoft Dynamics CRM has been at work incorporating these new networks and technologies into their services, utilizing the power of the cloud to connect and integrate with sites like Twitter, Facebook and LinkedIn; creating what has come to be known as social CRM. Join us as we demonstrate these new social features within Dynamics CRM and take a brief look at additional options to enhance your CRM usage with the growing social aspects of your business.