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The Secure Enterprise Cloud
Indu Kodukula
Executive Vice President and Chief Technology Officer
Satish Hemachandran
Director Product Management
                                              www.sungardas.com
Production + DR are 80+% of Enterprise Cloud Priorities


                                                     What services are you planning to
                                                      enhance with cloud computing?




 *IDG Research, 2010

                       © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com   2
The Cloud Promise:




         COST POSITIVE
   FLEXIBILITY POSITIVE

                          RISK ??


             © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com   3
And Reality Bears Out There is Risk…




   Jan 2011: Online image                                                         Feb 2011: Online email
   service provider                                                               service provider loses
   mistakenly deletes                                                             mails from 150K user
   4,000 pictures from a                                                          accounts during a
   paid user’s account                                                            weekend outage



                © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com         4
Traditional Enterprise IT Risks




       Changing        Unplanned disaster                                                      Breach of security
   Market/Business        scenarios can                                                        and policy controls
    conditions might   significantly disrupt                                                       can lead to
  need you to expand    regular business                                                          business and
  or contract capacity     operations                                                           regulatory issues


                 © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com                  5
Cloud Risks are (Mostly) Old Wine in New Bottles




     Security                                Compliance                                              Connectivity




   Manageability                              Availability

                © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com                  6
Security & Compliance:
  Platform & Policies




 © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com   7
Most Regulations Share a Common Concern:
Implementation and Enforcement of Policies

              Tracks all access to
                 network and                                Secure Remote Access




                                                                                                   Governance, Periodic Platform and
                cardholder data
                                                            Role-Based Access Control




                                                                                                    Policy Audits, and Certification
                Documentation of                            Separation of Management,
               actions & activities                             Control and Customer Planes
             with 6 yr data retention
                                                            Availability and Fault Isolation
               Organization wide
                 security for IT
                                                            Issue Prevention, Detection,
              systems to support                                Remediation
                ops. and assets
                                                            Log Management

                Protect customer                            Security and Auditing
             information & identify/
             resolve sec. violations
                                                            Business Continuity &
                                                                Disaster Recovery
                Financial and                               Data Retention/Archival
             accounting functions
             segregation of duties



              © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com                                       8
Layered Security with Common Base of Controls

            Presentation Models                                        Identity Management Policy, Auditing, &
               and Platforms                                           Compliance
            Application Interfaces
                                                                        Abstract layer hardening, Monitoring,
                 Applications
                                                                        Separation, Patch and release
   Data
                     Meta
                                    Content
                                                                        management, and policy controls
                     Data

          Integration and Middleware
                                                                         Host hardening, Encryption, Separation
                                                                         and segregation (Network, Host and
          Abstract           Connectivity
                                                                         Storage)
          Layer                                                          Performance and security monitoring
                                                                         Patch and release management
           Hardware Infrastructure
                                                                           Logical, Physical, and Environmental
            Facilities Infrastructure                                      Security

     Security Detection, Response, Containment, Eradication, and Forensics

                            © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com    9
Creating a Secure Cloud Foundation for Enterprise


        • Role-based access control                                                              • ITIL v3 based services
        • Infrastructure security;                                                               • Security assessments and
          Shared vs. dedicated                                                                     recommendations
        • Activity Logging,                                                                      • Periodic Penetration tests
          monitoring, and detection                                                              • Strict change control


                                             Platform                         IT Best
                                             Security                         Practice




                                              Data-                           Compliance
                                              center                          Mgmt.
                                             Security
       • Biometric access control                                                                • Datacenter Standards
       • No access to shared                                                                       certifications (SAS 70)
         infrastructure                                                                          • Regulatory compliance
       • 24/7 Security Service;                                                                    (PCI, HIPAA)
         CCTV for Interior/Exterior                                                              • Audit Assistance
         monitoring



                       © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com                       10
Connectivity:
Cloud, Non-Cloud/Hybrid




 © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com   11
Choice of Connectivity to Meet Every Business Need


     CUSTOMERS’ CUSTOMER                   CUSTOMER           WAN/REMOTE                     CUSTOMER      WAN/DATACENTER


        Public Internet                  Client VPN                          Site to Site VPN                 MPLS




                                                                                               DEDICATED
                            INTERNET
                                                                                                CIRCUIT




                                              SUNGARD ENTERPRISE CLOUD
                      © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com                    12
Hybrid Cloud Use Case

   Leverage existing/legacy
    infrastructure e.g. mainframes
   Integrate with other external                                        IaaS Cloud 1                                    Colocation
    virtual clouds for burst (flex)
    capacity
   Host applications requiring
    physical/dedicated and virtual
    systems (e.g. Oracle)
                                                                                                        Internal Cloud
   Integrate with third-party hosted
    applications e.g. ASP, PaaS,
    SaaS,



                                                                         IaaS Cloud 2                                    PaaS Cloud



                   © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com                                 13
Building a Hybrid Cloud


       CUSTOMERS’ CUSTOMER                    CUSTOMER           WAN/REMOTE                     CUSTOMER      WAN/DATACENTER


           Public Internet                  Client VPN                          Site to Site VPN                  MPLS




   Cross Connect


                      SUNGARD                                                                                 DEDICATED
                      NETWORK                                     INTERNET
                                                                                                               CIRCUIT




    SUNGARD
   DATACENTER
                                                 SUNGARD ENTERPRISE CLOUD
                         © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com                    14
Manageability:
Monitoring and Remote Hands




    © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com   15
The Cloud Management Challenge

 Customers are still the same
  • Complex architectures with point-to-point
    connections
  • Legacy platform support dependencies (Win2k,
    Mainframes)
  • Non-(x86)cloud integrations (Mainframes, Unix)
 Enterprise needs from cloud providers
  • A full portfolio of management services (OS,
    Database, Security)
  • Migration assistance and custom policies
  • Integration of cloud & non-cloud
  • Auditability of the platform and datacenter
  • SLA’s for the platform & service
  • Periodic reporting and guidance

                 © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com   16
Cloud Extends Traditional Management
(but with different tools)
                                        Customer Applications



                           Service and Operations Management

   Availability     Event        Patching                                          Security               Backup
                    Monitoring   Problem                                           Management             Service
   Provisioning     Service Desk Resolution                                        Config Mgmt            Restoration



                                     Infrastructure Management

   Monitoring                            Capacity Planning                                   Performance
   CPU Config               Memory Config                          Storage Config                      Network Config



                                                   Infrastructure

                  © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com                    17
ITIL Based Support Process



                                                                     Service Desk                                           Customer
                                                                                                Service Delivery
                                                                                                                            Verification
            Request for Change

                                                                                                Request Fulfillment

            Incident                                                                                                        Resolution
                                                                                                Change Management
 Customer                                                           Front End
                                                                    Ticketing
            Request for Information                                  System
            Service Reporting
            Performance Reporting                 Portal                                              Service Operation
            Availability Reporting
            Configuration Reporting                                                                                Tier 1
            KPI and SLA Reporting                                     CMDB                                         Tier 2
                                                                                                                   Tier 3



                                                                                                         Problem
                                                                                                        Management
                                                                   Configuration
                                                                   Management

                                                           Aggregation Engine
                                                               Correlation                            Event
                                                                Validation                            Management




                            © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com                             18
Enterprise Cloud: Platform + Automation + Process + People
                                  Intrusion Detection System – Incident Handling Process Flow

          System Sensor

                            Monitors and                                                                                          System Users
                              Identifies
                            Security Event




                                                                                                                                                      Information to users
                                                                                                                                                       Provide additional
                                             Non-Critical
                                             and Critical
                            Receives event                    Event Ticket
          SOC




                              information,                    and Report
                             analyzes and
                                 notifies


                                                                                                        Closed Ticket
       Information




                                                               NOC and                               If no response
         Security




                                     Critical Event Notice
           NOC




                                                              Information                               Is needed
                                                             Security Office


                                                                                                                           Planned                Technical
                                                                                                   Analyze
                                                                               Triage               Event
                                                                                                                          Technical               Response
                                                                                                                          Response                Execution
          IT Organization




                            Proactive     Other
                            Indicators sensors and               IT
                                        monitoring            Operations
                                         systems
          Management




                                                                                               If Management or
                                                                                            Legal response is needed     Management               Closed
                                                                                                                          Response                Event




                                                                                                                                  Provide guidance
        External
        Experts




                                                                                                                                  and/or assistance
                                                                                                                                  (Forensics, legal
                                                                                                                                    console, etc.)




                                                                Technical Focus
                                          © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com                                                 19
Availability:
Scalability & Recovery




© 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com   20
Scalability

   Customer workloads vary
    in their infrastructure
    demands. Typically:
     • Memory Utilization
     • Storage I/O
     • Network Throughput
   Infrastructure needs to
    distribute/scale load
     • Without affecting user
       sessions
     • Without affecting other
       applications
     • Maintaining application
       interdependencies

                  © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com   21
Cloud Enables Application Availability

                                                        Decreasing Availability
                                                         Always                       Available                   Available
                                                         Available                    in hours                    in days
                       Cloud Apps
        More Complex




                       Virtualized Apps
                       Simple Apps
                       Complex Apps
                       Legacy Apps


        But… autoscaling is still unattainable for many
        Replication technologies still offers the most cost
         effective solution for the enterprise
        Cloud makes availability more affordable for complex
         applications: database and app/web server
        Cloud done right can also reduce RTO

                             © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com               22
Integrated Recovery: Achieving Continuous Uptime


                                                                      Cloud is the production environment
                                                                       Backup and Restore of VMs
                                                                       Active-active deployment mode
                   Enterprise Cloud                                    Site-to-site recovery across multiple
                                                                        datacenters
                        VMs on Cloud-site 1                            Recovery of entire application with its
    Customer
   Applications                                                         dependencies (VMs and non-virtualized
     & Data                                                             assets)
                                                                      Cloud is your target recovery platform
                                                                       Web-based backup/replication of data to
                          VMs on Cloud-site 2                           cloud based on industry leading
                                                                        technologies
                                                                       VM cloning and startup
      Customer
     Data-center                                                       Mapping of cloud-based data to
                                                                        recovered instances




                      © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com          23
SunGard Enterprise Cloud Services


  © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com   24   24
SunGard Enterprise Cloud Services Vision




      Deliver Managed and Recovery Services

          for enterprise-grade applications

    that ensure availability of business operations




             © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com   25
Fully Managed Infrastructure-as-a-Service
     SunGard manages all necessary compute, network, storage and security resources,
                      offering a complete, cost-effective solution

                               Virtualized environment providing hypervisor and OS system services
 Compute                       Customize your virtual machine configurations to specific requirements
                               SunGard Software Licensing Services options available

                               Broad networking options including multiple VLAN support, robust
 Network
                                internet connectivity, MPLS and dedicated circuit options

 Storage                       Managed storage with integrated backup and restore

                               Managed firewall and virtual private network connectivity
 Security
                               Platform built to support compliance requirements

 Rapid                         Ability to store custom VM templates in your own private image library
 Provisioning                  Virtualized instances deployed within minutes

 Management                    24/7/365 management and monitoring of your virtualized infrastructure
 & Monitoring                  99.95% availability Service Level Agreement (per month / per VM)

 Portal &                      Customer management portal to view and request compute resources
 Reporting                      on demand

                     © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com   26
Cloud Services for the Enterprise
  Multi-tenant enterprise cloud and dedicated private
   cloud

  All services fully managed by SunGard’s IT experts

  Infrastructure architected for compliance and security

  All solutions built on enterprise-grade infrastructure

  Designed for production workloads

  Predictable contract pricing with flexibility for rapid
   response to the changing IT demands

  Customized solutions designed to enterprise needs

  Comprehensive consulting services provide complete
   Cloud Readiness Assessments and Migration
   services
                    © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com   27
Customer Deployment – Pharmaceutical Supplier

                                                                               Customer Solution Requirements
 Customer Overview                                                             • Wanted to leverage the cloud technology to
                                                                                 implement new SAP application
 • Customer supports client fulfillment for
   health services customers (e.g., including                                  • Needed a solution that would scale quickly
   pharmacies and health care providers)                                         and efficiently (4x scale)
 • Small business less than generating                                         • Required an enterprise-level solution that was
   revenue located in Western US                                                 fully managed by the service provider due to
                                                                                 lack of internal expertise
 • New SAP implementation
                                                                               • Looking for a secure and compliant
                                                                                 infrastructure
 Customer Buying Scenario
 • Leverage new technology platform to
   improve time to market, management,                                        Why SunGard Enterprise Cloud Services?
   and scalability                                                            • Commitment to service delivery and
 • Implementing new SAP application and                                         process discipline
   the customer had no prediction                                             • SLA and commitment to reliability
   regarding growth                                                           • SunGard's emphasis on compliance &
                                                                                process
                                                                              • Consultative relationship with the
                                                                                customer
                        © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com                  28
Customer Deployment – Software Provider

                                                                                 Customer Solution Requirements
 Customer Overview
 • Customer is a provider of enterprise-class                                    • Looking to increase sales, market size, and
   electronic content archiving software                                           penetration
 • Services include E-Discovery, compliance,                                     • End-customers want to reduce CapEx and
   records management, and storage                                                 shift to OpEx budget
   optimization
 • Assists large firms in mitigating risk and
   managing digital assets from a single point
   of control and unified set of policies
                                                                                 Why SunGard Enterprise Cloud Services?
 Customer Buying Scenario                                                        • Industry expertise
                                                                                 • Datacenter security
 • Appeal to current customers and prospects to
   sell archiving software via new delivery                                      • Reputation with financial and large
   method, avoiding s/w, and h/w CapEx                                             enterprise companies
 • Elastic SaaS Model to support rapid build-out                                 • SunGard's emphasis on compliance and
   of infrastructure for on demand E-discovery                                     process
   or growth for any size firm
                                                                                 • Future investments in cloud services


                          © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com                     29
SunGard Internal Use of Cloud

   Focused on using cloud for new projects in 2011
   Using cloud for:
    • Development
    • Test/QA
    • Production
   Currently implementing projects for
    •   Enterprise Mobility (IaaS)
    •   Single Sign-On (IaaS)
    •   Store Front/Billing (SaaS)
    •   Ticketing (SaaS)
    •   Email (SaaS)
    •   CRM (SaaS)


                   © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com   30
Pragmatic Path to Enterprise Cloud
               Cloud Readiness Assessment



                                          Cloud Design & Architecture


                                                                       Cloud Implementation & Transition


                                                                                                           Steady State Production
 Phase I

           Phase II
                             Phase III
                                                                  Phase IV



                      © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com                             31
Key Solution Benefits - Summary


                                  Highly secure and resilient platform built on IT security
                                   best practices and meeting numerous compliance standards
Secure enterprise-
                                  Fully managed infrastructure reduces the IT administrative
   grade cloud                     burden and allows redirection of staff to strategic business
                                   initiatives

                                  Rapid provisioning and ability to scale up and down to
Improved IT agility                support new business ventures and peak periods where
                                   infrastructure may only be needed for a short time
   & scalability
                                  Flexible contract pricing to respond to your IT requirements


                                  Shift from CapEx to OpEx model so you can pay as you go
                                   and only pay for what you need while experiencing faster
Financial flexibility              payback of investment
 & increased ROI
                                  Reduce labor costs via elimination of time spent on day to
                                   day infrastructure management



                  © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com   32
© 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com   33

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Secure Enterprise Cloud

  • 1. The Secure Enterprise Cloud Indu Kodukula Executive Vice President and Chief Technology Officer Satish Hemachandran Director Product Management www.sungardas.com
  • 2. Production + DR are 80+% of Enterprise Cloud Priorities What services are you planning to enhance with cloud computing? *IDG Research, 2010 © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 2
  • 3. The Cloud Promise: COST POSITIVE FLEXIBILITY POSITIVE RISK ?? © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 3
  • 4. And Reality Bears Out There is Risk… Jan 2011: Online image Feb 2011: Online email service provider service provider loses mistakenly deletes mails from 150K user 4,000 pictures from a accounts during a paid user’s account weekend outage © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 4
  • 5. Traditional Enterprise IT Risks Changing Unplanned disaster Breach of security Market/Business scenarios can and policy controls conditions might significantly disrupt can lead to need you to expand regular business business and or contract capacity operations regulatory issues © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 5
  • 6. Cloud Risks are (Mostly) Old Wine in New Bottles Security Compliance Connectivity Manageability Availability © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 6
  • 7. Security & Compliance: Platform & Policies © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 7
  • 8. Most Regulations Share a Common Concern: Implementation and Enforcement of Policies Tracks all access to network and  Secure Remote Access Governance, Periodic Platform and cardholder data  Role-Based Access Control Policy Audits, and Certification Documentation of  Separation of Management, actions & activities Control and Customer Planes with 6 yr data retention  Availability and Fault Isolation Organization wide security for IT  Issue Prevention, Detection, systems to support Remediation ops. and assets  Log Management Protect customer  Security and Auditing information & identify/ resolve sec. violations  Business Continuity & Disaster Recovery Financial and  Data Retention/Archival accounting functions segregation of duties © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 8
  • 9. Layered Security with Common Base of Controls Presentation Models Identity Management Policy, Auditing, & and Platforms Compliance Application Interfaces Abstract layer hardening, Monitoring, Applications Separation, Patch and release Data Meta Content management, and policy controls Data Integration and Middleware Host hardening, Encryption, Separation and segregation (Network, Host and Abstract Connectivity Storage) Layer Performance and security monitoring Patch and release management Hardware Infrastructure Logical, Physical, and Environmental Facilities Infrastructure Security Security Detection, Response, Containment, Eradication, and Forensics © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 9
  • 10. Creating a Secure Cloud Foundation for Enterprise • Role-based access control • ITIL v3 based services • Infrastructure security; • Security assessments and Shared vs. dedicated recommendations • Activity Logging, • Periodic Penetration tests monitoring, and detection • Strict change control Platform IT Best Security Practice Data- Compliance center Mgmt. Security • Biometric access control • Datacenter Standards • No access to shared certifications (SAS 70) infrastructure • Regulatory compliance • 24/7 Security Service; (PCI, HIPAA) CCTV for Interior/Exterior • Audit Assistance monitoring © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 10
  • 11. Connectivity: Cloud, Non-Cloud/Hybrid © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 11
  • 12. Choice of Connectivity to Meet Every Business Need CUSTOMERS’ CUSTOMER CUSTOMER WAN/REMOTE CUSTOMER WAN/DATACENTER Public Internet Client VPN Site to Site VPN MPLS DEDICATED INTERNET CIRCUIT SUNGARD ENTERPRISE CLOUD © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 12
  • 13. Hybrid Cloud Use Case  Leverage existing/legacy infrastructure e.g. mainframes  Integrate with other external IaaS Cloud 1 Colocation virtual clouds for burst (flex) capacity  Host applications requiring physical/dedicated and virtual systems (e.g. Oracle) Internal Cloud  Integrate with third-party hosted applications e.g. ASP, PaaS, SaaS, IaaS Cloud 2 PaaS Cloud © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 13
  • 14. Building a Hybrid Cloud CUSTOMERS’ CUSTOMER CUSTOMER WAN/REMOTE CUSTOMER WAN/DATACENTER Public Internet Client VPN Site to Site VPN MPLS Cross Connect SUNGARD DEDICATED NETWORK INTERNET CIRCUIT SUNGARD DATACENTER SUNGARD ENTERPRISE CLOUD © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 14
  • 15. Manageability: Monitoring and Remote Hands © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 15
  • 16. The Cloud Management Challenge  Customers are still the same • Complex architectures with point-to-point connections • Legacy platform support dependencies (Win2k, Mainframes) • Non-(x86)cloud integrations (Mainframes, Unix)  Enterprise needs from cloud providers • A full portfolio of management services (OS, Database, Security) • Migration assistance and custom policies • Integration of cloud & non-cloud • Auditability of the platform and datacenter • SLA’s for the platform & service • Periodic reporting and guidance © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 16
  • 17. Cloud Extends Traditional Management (but with different tools) Customer Applications Service and Operations Management Availability Event Patching Security Backup Monitoring Problem Management Service Provisioning Service Desk Resolution Config Mgmt Restoration Infrastructure Management Monitoring Capacity Planning Performance CPU Config Memory Config Storage Config Network Config Infrastructure © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 17
  • 18. ITIL Based Support Process Service Desk Customer Service Delivery Verification Request for Change Request Fulfillment Incident Resolution Change Management Customer Front End Ticketing Request for Information System Service Reporting Performance Reporting Portal Service Operation Availability Reporting Configuration Reporting Tier 1 KPI and SLA Reporting CMDB Tier 2 Tier 3 Problem Management Configuration Management Aggregation Engine Correlation Event Validation Management © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 18
  • 19. Enterprise Cloud: Platform + Automation + Process + People Intrusion Detection System – Incident Handling Process Flow System Sensor Monitors and System Users Identifies Security Event Information to users Provide additional Non-Critical and Critical Receives event Event Ticket SOC information, and Report analyzes and notifies Closed Ticket Information NOC and If no response Security Critical Event Notice NOC Information Is needed Security Office Planned Technical Analyze Triage Event Technical Response Response Execution IT Organization Proactive Other Indicators sensors and IT monitoring Operations systems Management If Management or Legal response is needed Management Closed Response Event Provide guidance External Experts and/or assistance (Forensics, legal console, etc.) Technical Focus © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 19
  • 20. Availability: Scalability & Recovery © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 20
  • 21. Scalability  Customer workloads vary in their infrastructure demands. Typically: • Memory Utilization • Storage I/O • Network Throughput  Infrastructure needs to distribute/scale load • Without affecting user sessions • Without affecting other applications • Maintaining application interdependencies © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 21
  • 22. Cloud Enables Application Availability Decreasing Availability Always Available Available Available in hours in days Cloud Apps More Complex Virtualized Apps Simple Apps Complex Apps Legacy Apps  But… autoscaling is still unattainable for many  Replication technologies still offers the most cost effective solution for the enterprise  Cloud makes availability more affordable for complex applications: database and app/web server  Cloud done right can also reduce RTO © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 22
  • 23. Integrated Recovery: Achieving Continuous Uptime Cloud is the production environment  Backup and Restore of VMs  Active-active deployment mode Enterprise Cloud  Site-to-site recovery across multiple datacenters VMs on Cloud-site 1  Recovery of entire application with its Customer Applications dependencies (VMs and non-virtualized & Data assets) Cloud is your target recovery platform  Web-based backup/replication of data to VMs on Cloud-site 2 cloud based on industry leading technologies  VM cloning and startup Customer Data-center  Mapping of cloud-based data to recovered instances © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 23
  • 24. SunGard Enterprise Cloud Services © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 24 24
  • 25. SunGard Enterprise Cloud Services Vision Deliver Managed and Recovery Services for enterprise-grade applications that ensure availability of business operations © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 25
  • 26. Fully Managed Infrastructure-as-a-Service SunGard manages all necessary compute, network, storage and security resources, offering a complete, cost-effective solution  Virtualized environment providing hypervisor and OS system services Compute  Customize your virtual machine configurations to specific requirements  SunGard Software Licensing Services options available  Broad networking options including multiple VLAN support, robust Network internet connectivity, MPLS and dedicated circuit options Storage  Managed storage with integrated backup and restore  Managed firewall and virtual private network connectivity Security  Platform built to support compliance requirements Rapid  Ability to store custom VM templates in your own private image library Provisioning  Virtualized instances deployed within minutes Management  24/7/365 management and monitoring of your virtualized infrastructure & Monitoring  99.95% availability Service Level Agreement (per month / per VM) Portal &  Customer management portal to view and request compute resources Reporting on demand © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 26
  • 27. Cloud Services for the Enterprise  Multi-tenant enterprise cloud and dedicated private cloud  All services fully managed by SunGard’s IT experts  Infrastructure architected for compliance and security  All solutions built on enterprise-grade infrastructure  Designed for production workloads  Predictable contract pricing with flexibility for rapid response to the changing IT demands  Customized solutions designed to enterprise needs  Comprehensive consulting services provide complete Cloud Readiness Assessments and Migration services © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 27
  • 28. Customer Deployment – Pharmaceutical Supplier Customer Solution Requirements Customer Overview • Wanted to leverage the cloud technology to implement new SAP application • Customer supports client fulfillment for health services customers (e.g., including • Needed a solution that would scale quickly pharmacies and health care providers) and efficiently (4x scale) • Small business less than generating • Required an enterprise-level solution that was revenue located in Western US fully managed by the service provider due to lack of internal expertise • New SAP implementation • Looking for a secure and compliant infrastructure Customer Buying Scenario • Leverage new technology platform to improve time to market, management, Why SunGard Enterprise Cloud Services? and scalability • Commitment to service delivery and • Implementing new SAP application and process discipline the customer had no prediction • SLA and commitment to reliability regarding growth • SunGard's emphasis on compliance & process • Consultative relationship with the customer © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 28
  • 29. Customer Deployment – Software Provider Customer Solution Requirements Customer Overview • Customer is a provider of enterprise-class • Looking to increase sales, market size, and electronic content archiving software penetration • Services include E-Discovery, compliance, • End-customers want to reduce CapEx and records management, and storage shift to OpEx budget optimization • Assists large firms in mitigating risk and managing digital assets from a single point of control and unified set of policies Why SunGard Enterprise Cloud Services? Customer Buying Scenario • Industry expertise • Datacenter security • Appeal to current customers and prospects to sell archiving software via new delivery • Reputation with financial and large method, avoiding s/w, and h/w CapEx enterprise companies • Elastic SaaS Model to support rapid build-out • SunGard's emphasis on compliance and of infrastructure for on demand E-discovery process or growth for any size firm • Future investments in cloud services © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 29
  • 30. SunGard Internal Use of Cloud  Focused on using cloud for new projects in 2011  Using cloud for: • Development • Test/QA • Production  Currently implementing projects for • Enterprise Mobility (IaaS) • Single Sign-On (IaaS) • Store Front/Billing (SaaS) • Ticketing (SaaS) • Email (SaaS) • CRM (SaaS) © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 30
  • 31. Pragmatic Path to Enterprise Cloud Cloud Readiness Assessment Cloud Design & Architecture Cloud Implementation & Transition Steady State Production Phase I Phase II Phase III Phase IV © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 31
  • 32. Key Solution Benefits - Summary  Highly secure and resilient platform built on IT security best practices and meeting numerous compliance standards Secure enterprise-  Fully managed infrastructure reduces the IT administrative grade cloud burden and allows redirection of staff to strategic business initiatives  Rapid provisioning and ability to scale up and down to Improved IT agility support new business ventures and peak periods where infrastructure may only be needed for a short time & scalability  Flexible contract pricing to respond to your IT requirements  Shift from CapEx to OpEx model so you can pay as you go and only pay for what you need while experiencing faster Financial flexibility payback of investment & increased ROI  Reduce labor costs via elimination of time spent on day to day infrastructure management © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 32
  • 33. © 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 33