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Virtual World, Virtual Reference

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This are the slides for my presentation given at TLA Netfair about my experiences as a volunteer at the Second Life Library Reference desk.

Published in: Business, Education

Virtual World, Virtual Reference

  1. 1. Virtual World, Virtual Reference at the Second Life Library Reference Desk Lorin Fisher SL: Juana Manuel Information Literacy Coordinator Alkek Library Texas State University-San Marcos [email_address]
  2. 2. What is Second Life? <ul><li>3-D virtual world, created by Linden Labs in 2003 </li></ul><ul><li>462,262 residents logged in during past 7 days </li></ul><ul><li>Objects and environments in-world are created by residents </li></ul><ul><li>Economy with game currency Linden dollar exchangeable for US dollars </li></ul><ul><li>Education, business, and other organizations represented in-world </li></ul><ul><li>Separate Teen Grid for ages 13-17 </li></ul>
  3. 3. A Quick Peek
  4. 4. Second Life Library and the Info Archipelago <ul><li>Started in 2006, by Alliance Library System </li></ul><ul><li>40 Islands housing other libraries and associations </li></ul><ul><li>Info International language areas </li></ul><ul><li>Subject and branch Libraries </li></ul><ul><li>Separate library services on Teen Grid </li></ul><ul><li>Online resource collections </li></ul><ul><li>Reference Desk staffed by volunteers </li></ul><ul><li>Events, classes, and courses offered </li></ul>
  5. 5. Reference Service in a Virtual World
  6. 6. Like Apples and Oranges <ul><li>7662 patrons, 4688 SL questions, 576 RL questions (2007 Statistics) </li></ul><ul><li>Average shift 2 hours per week </li></ul><ul><li>International patrons and staff </li></ul><ul><li>Communication via voice chat, text chat, IM </li></ul><ul><li>Heavy multi-tasking </li></ul><ul><li>Game specific information delivery tools </li></ul><ul><li>Good knowledge of game interface </li></ul><ul><li>Familiarity with traditional reference tools </li></ul>
  7. 7. Second Librarian Life <ul><li>Group tags </li></ul><ul><li>Griefers </li></ul><ul><li>Babbler (translation program) </li></ul><ul><li>Group IM </li></ul><ul><li>Interest area sub-groups </li></ul><ul><li>Reference meetings & training </li></ul><ul><li>Info Island web pages </li></ul><ul><li>SL Librarian listserv </li></ul><ul><li>Networking and librarian social events </li></ul>
  8. 8. References <ul><li>Second Life Library 2.0 Staff Worksite . 17 Apr 2008 <http://infoisland.org/drupal/>. </li></ul><ul><li>2006-2007 ALS Annual Report . Alliance Library System. 17 Apr 2008 <http://www.alliancelibrarysystem.com/annualreport07/message.pdf>. </li></ul><ul><li>Dejavu, Hypatia. “SLLVR Statistics.” 2007. 14 Apr 2008. </li></ul><ul><li>“ Second Life Economic Statistics.” Second Life . 17 Apr 2008 <http://secondlife.com/whatis/economy_stats.php>. </li></ul><ul><li>Second Life Library . 17 Apr 2008 <http://infoisland.org/>. </li></ul><ul><li>Second Life: Official site of the 3D online virtual world . 17 Apr 2008 <http://secondlife.com/>. </li></ul>
  9. 9. Selected Websites <ul><li>Official Second Life website- - http://www.secondlife.com/ </li></ul><ul><li>Teen Second Life (for Ages 13-17) http://teen.secondlife.com/ </li></ul><ul><li>Second Life Library website- - http://infoisland.org/ </li></ul><ul><li>Eye4You Alliance Blog -- http://eye4youalliance.youthtech.info/ </li></ul><ul><li>Info Archipelago Directory of Libraries and Organizations -- http://infoisland.org/directory.php </li></ul><ul><li>Second Life Education Wiki http://www.simteach.com/wiki/index.php?title=Second_Life_Education_Wiki </li></ul><ul><li>Institutions and Organizations in Second Life http://www.simteach.com/wiki/index.php?title=Institutions_and_Organizations_in_SL </li></ul><ul><li>New Media Consortium Campus Observer http://sl.nmc.org/ </li></ul>
  10. 10. Selected SLURLs <ul><li>Info International Reference Desk http://slurl.com/secondlife/Info%20Island%20International/128/128/0 </li></ul><ul><li>Info Island http://slurl.com/secondlife/Info%20Island/128/128/33 </li></ul><ul><li>Cybrary City http://slurl.com/secondlife/Cybrary%20City/128/128/0 </li></ul><ul><li>ALA Island http://slurl.com/secondlife/ALA%20Island/128/128/0 </li></ul><ul><li>Caledon http://slurl.com/secondlife/Caledon%20VictoriaCity/134/123/24 </li></ul><ul><li>San Jose State University SLIS http://slurl.com/secondlife/SJSU%20SLIS/128/128/0 </li></ul><ul><li>Cleveland Public Library http://slurl.com/secondlife/Cleveland%20Public%20Library/128/128/0 </li></ul><ul><li>Bobcat Village http://slurl.com/secondlife/Bobcat%20Village/128/128/0 </li></ul><ul><li>Silent http://slurl.com/secondlife/Silent/128/128/0 </li></ul><ul><li>International Spaceflight Museum http://slurl.com/secondlife/Spaceport%20Alpha/128/128/0 </li></ul>
  11. 11. Thank you!

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