GENERAL TERMS Please read these terms and conditions carefully before using this website. If you oppose any of the terms and conditions stated in this agreement, you should not use any service or product on the website and leave instantly. You agree not to use the website illegitimately for any reason and you will abide by all the laws and regulations. You agree not to use the website in a way that damages the operation, distorts the content or diminishes the overall functionality of this website.

1. Indochina Treks Travel Co.,Ltd
Add: 24 Au Trieu Str, Hoan Kiem Dis, Hanoi
Tel: (84) 4 66821230; Fax (84) 4 33769113
Website: www.visatovietnam.gov.vn
Email: info@visatovietnam.gov.vn
Terms and Conditions
In the following Terms and Conditions, "we","our","us" refer to http://www.visatovietnam.gov.vn
GENERAL TERMS
Please read these terms and conditions carefully before using this website. If you oppose any of the
terms and conditions stated in this agreement, you should not use any service or product on the
website and leave instantly.
You agree not to use the website illegitimately for any reason and you will abide by all the laws and
regulations.
You agree not to use the website in a way that damages the operation, distorts the content or
diminishes the overall functionality of this website.
You (also) agree not to compromise the website's security or try to access protected sections or
sensitive information.
You agree to take full responsibility for any statements, expense, accountability, losses, costs which
include legal fees resulted from any violation of the terms and conditions.
PAYMENT
Full payment is required before we start processing your visa. You can use one of the following
methods:
1. Onepay: Pay by Credit Card, VISA Card, MasterCard, American Express, JCB, Diners Club... through
https://www.onepay.vn/
2. Paypal: Pay through https://www.paypal.com/ using your credit card.
3. Western Union
4. We accept the payment transfer through bank accounts.
Please cover transfer fees if you pay us by Western Union or Bank Transfer. Your visa is not processed
till we receive the money.
CANCELLATIONS AND REFUNDS
The Vietnam Immigration Department applies a no-refund policy on all visas to Vietnam. That if you
want to withdraw your visa application with us, you should notify us immediately to avoid any
unnecessary expenses. Once your visa status is "Successfully paid", "Under processing" or your Visa
approval letter has been released by the Immigration Department, it is impossible for us to reimburse
the service fee.
Correct information is required to process your visa. We are not responsible for any visa granted
incorrectly or declined entry due to wrong information. You are strongly advised to check the Visa
confirmation letter, your passport as well as personal information prior to departure.
This visa is for air travel only. Applying for Vietnam visa through our website means you agree to fly
to Vietnam to have your visa stamped. We will not reimburse in case you DO NOT enter Vietnam by
air and your visa has been disapproved.

2. REFUNDS
If you have submitted visa application and informed us of your cancellation of the submission when
your application has not been processed, we will reimburse your money subtracting US$4.00 of
service transaction fee.
If you have submitted visa application and it is refused by the Vietnam Immigration Department, we
will reimburse your money subtracting US$6.00 of our support fee for processing your application and
US$4.00 of service transaction fee.
VOCABULARY
Date format: mm/dd/yyyy
Time Zone: Vietnam standard time - GMT +7
Working days: Weekdays (excluding Saturday, Sunday and holiday)
Working hours: 8.00AM to 17.00PM on working days
Multiple / Single entry: Multiple is interpreted as multiple entries, not multiple applicants.
Multiple entries means you are permitted to enter / exit Vietnam multiple times within a certain period
of time (1 or 3 months). For example: 3-month multiple entry visa means you are allowed to enter /
exit Vietnam multiple times from the anticipated day of arrival provided plus 3 calendar consecutive
months.
PROCESSING TIME AND SERVICE COMPLETION
The normal processing time takes only 2 working days. For urgent cases, we are happy to support
within 8 working hours to 4 working hours.
The processing time is counted only when we have received full your payment and all your correct and
complete details of your visa application accepted by the Vietnam Immigration Department. The
Vietnam Immigration Department may require supplementary documents and suspend and/or reject
processing at their discretion without any clarifications. In that case, it will not be our fault.
Our service is finished when the approval letter is delivered to the email address you provided during
the application procedure. You have to inform us should you not receive the letter in time. If receiving
no notifying email, that means you receive the letter and our service is considered as accomplished.
We do not take responsibility for any loss/delay resulted from incorrect email address provided by
applicants or the case in which applicants do not inform us of the approval letter's not being received.
FORCE MAJEURE
In case of natural catastrophe, city-wide light cutoff, Vietnam Immigration Department system error,
sudden new policies from the government and so on that we can not process your urgent 8 or 4
working hours or your standard process (within 2 working days), we will would like to solve as follows:
a. For urgent cases, we will process your application as a normal case and will refund you the
difference between the urgent and the normal case. Please note that the transaction fee to refund will
be paid by you.
b. For normal/standard case, we will support you with refunding 20% of your fee.
DISCLAIMERS
We are not held responsible for any loss, postponement or cancellation of your flight ticket, tour or
accommodation booking made for your trip to Vietnam if your visa application is refused by the
Vietnam Immigration Department. In this circumstance, you will be reimbursed the whole amount of
money you paid.
Generally, an approval letter takes 2 working days to process. However, there are some possible
exceptions, delay due to unanticipated problems because the procedure is strongly dominated by the

3. Vietnam Immigration Department. We recommend that you apply for Vietnam visa at least 1-2 weeks
in advance to prevent any troubles.
The approval letter is individually issued for each application. However, in some circumstances (in high
season, urgent processing request), it is released on a shared basis for all applicants applying for a
Vietnam visa at the same time or same day of arrival depending on the Immigration Department
exclusive decision. If you have special order for separate approval letter, please email us at
info@visatovietnam.gov.vn
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