vietnam visa service


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Please read these terms and conditions carefully before using this website. If you oppose any of the terms and conditions stated in this agreement, you should not use any service or product on the website and leave instantly.
You agree not to use the website illegitimately for any reason and you will abide by all the laws and regulations.
You agree not to use the website in a way that damages the operation, distorts the content or diminishes the overall functionality of this website.

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vietnam visa service

  1. 1. Indochina Treks Travel Co.,Ltd Add: 24 Au Trieu Str, Hoan Kiem Dis, Hanoi Tel: (84) 4 66821230; Fax (84) 4 33769113 Website: Email: Terms and ConditionsIn the following Terms and Conditions, "we","our","us" refer to TERMSPlease read these terms and conditions carefully before using this website. If you oppose any of theterms and conditions stated in this agreement, you should not use any service or product on thewebsite and leave instantly.You agree not to use the website illegitimately for any reason and you will abide by all the laws andregulations.You agree not to use the website in a way that damages the operation, distorts the content ordiminishes the overall functionality of this website.You (also) agree not to compromise the websites security or try to access protected sections orsensitive information.You agree to take full responsibility for any statements, expense, accountability, losses, costs whichinclude legal fees resulted from any violation of the terms and conditions.PAYMENTFull payment is required before we start processing your visa. You can use one of the followingmethods:1. Onepay: Pay by Credit Card, VISA Card, MasterCard, American Express, JCB, Diners Club... through Paypal: Pay through using your credit card.3. Western Union4. We accept the payment transfer through bank accounts.Please cover transfer fees if you pay us by Western Union or Bank Transfer. Your visa is not processedtill we receive the money.CANCELLATIONS AND REFUNDSThe Vietnam Immigration Department applies a no-refund policy on all visas to Vietnam. That if youwant to withdraw your visa application with us, you should notify us immediately to avoid anyunnecessary expenses. Once your visa status is "Successfully paid", "Under processing" or your Visaapproval letter has been released by the Immigration Department, it is impossible for us to reimbursethe service fee.Correct information is required to process your visa. We are not responsible for any visa grantedincorrectly or declined entry due to wrong information. You are strongly advised to check the Visaconfirmation letter, your passport as well as personal information prior to departure.This visa is for air travel only. Applying for Vietnam visa through our website means you agree to flyto Vietnam to have your visa stamped. We will not reimburse in case you DO NOT enter Vietnam byair and your visa has been disapproved.
  2. 2. REFUNDSIf you have submitted visa application and informed us of your cancellation of the submission whenyour application has not been processed, we will reimburse your money subtracting US$4.00 ofservice transaction fee.If you have submitted visa application and it is refused by the Vietnam Immigration Department, wewill reimburse your money subtracting US$6.00 of our support fee for processing your application andUS$4.00 of service transaction fee.VOCABULARYDate format: mm/dd/yyyyTime Zone: Vietnam standard time - GMT +7Working days: Weekdays (excluding Saturday, Sunday and holiday)Working hours: 8.00AM to 17.00PM on working daysMultiple / Single entry: Multiple is interpreted as multiple entries, not multiple applicants.Multiple entries means you are permitted to enter / exit Vietnam multiple times within a certain periodof time (1 or 3 months). For example: 3-month multiple entry visa means you are allowed to enter /exit Vietnam multiple times from the anticipated day of arrival provided plus 3 calendar consecutivemonths.PROCESSING TIME AND SERVICE COMPLETIONThe normal processing time takes only 2 working days. For urgent cases, we are happy to supportwithin 8 working hours to 4 working hours.The processing time is counted only when we have received full your payment and all your correct andcomplete details of your visa application accepted by the Vietnam Immigration Department. TheVietnam Immigration Department may require supplementary documents and suspend and/or rejectprocessing at their discretion without any clarifications. In that case, it will not be our fault.Our service is finished when the approval letter is delivered to the email address you provided duringthe application procedure. You have to inform us should you not receive the letter in time. If receivingno notifying email, that means you receive the letter and our service is considered as accomplished.We do not take responsibility for any loss/delay resulted from incorrect email address provided byapplicants or the case in which applicants do not inform us of the approval letters not being received.FORCE MAJEUREIn case of natural catastrophe, city-wide light cutoff, Vietnam Immigration Department system error,sudden new policies from the government and so on that we can not process your urgent 8 or 4working hours or your standard process (within 2 working days), we will would like to solve as follows:a. For urgent cases, we will process your application as a normal case and will refund you thedifference between the urgent and the normal case. Please note that the transaction fee to refund willbe paid by you.b. For normal/standard case, we will support you with refunding 20% of your fee.DISCLAIMERSWe are not held responsible for any loss, postponement or cancellation of your flight ticket, tour oraccommodation booking made for your trip to Vietnam if your visa application is refused by theVietnam Immigration Department. In this circumstance, you will be reimbursed the whole amount ofmoney you paid.Generally, an approval letter takes 2 working days to process. However, there are some possibleexceptions, delay due to unanticipated problems because the procedure is strongly dominated by the
  3. 3. Vietnam Immigration Department. We recommend that you apply for Vietnam visa at least 1-2 weeksin advance to prevent any troubles.The approval letter is individually issued for each application. However, in some circumstances (in highseason, urgent processing request), it is released on a shared basis for all applicants applying for aVietnam visa at the same time or same day of arrival depending on the Immigration Departmentexclusive decision. If you have special order for separate approval letter, please email us LuxuryMekongCruises HanoiSapaTrains VietnamLuxuryTravel