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The Application enables easy ticket management integration
and communication.
• The tool allows any company to centralize ...
• The platform works through an Android Application that allows ticket data visualization
and management with the possibil...
Configuration Ticket Detail Ticket List
3. The GCM server notifies the
devices via push
2. The backend processes data
and generates a new ticket in
the local data...
IncluIT  Ticket Management Integration
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IncluIT Ticket Management Integration

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IncluIT Ticket Management Integration

  1. 1. The Application enables easy ticket management integration and communication. • The tool allows any company to centralize problem communication and assignment to specific employee groups or individual who will receive a notification including details of the issue directly in their mobile phone. • The Android App filters information for each specific group or individual increasing employee productivity • The platform is very versatile, its middleware Backend allows it to connect with Remedy or any other Management System through to exposure to a RESTful API
  2. 2. • The platform works through an Android Application that allows ticket data visualization and management with the possibility to work in offline mode and update data on demand via push notifications. • Through rest services, ticket communication is centralized allowing communication with any ticket management system for easy ticket upload. Through push notifications, enabled by Android OS, pending tickets are assigned to the correct individuals for their resolution. • When the user receives a new ticket notification on their mobile, they open it and access detailed information to solve the issue. The user has the ability to assign this ticket to him/herself or change its status. • The user can configure when they want to be notified, they can exclude days of the week, time slots, in which case they will not receive sound notifications; however, if they enter the app they will be able to see a list of pending tickets.
  3. 3. Configuration Ticket Detail Ticket List
  4. 4. 3. The GCM server notifies the devices via push 2. The backend processes data and generates a new ticket in the local data base; it then communicates with Google servers to generate a new Push notification. 1. The server sends via post the necessary data to create a new ticket. ServerPush Google Server Android Application 4. The Android application receives the notification and downloads the new data from the backend.

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