Liasa wells 1011

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Liasa wells 1011

  1. 1. Agile Management Strategies for Success in Rapidly Changing Times: an Australian University Library perspective Andrew Wells, University Librarian LIASA 2013
  2. 2. Outline - part 1 • Agility – What is it? • Agile management – The concept – Does it apply to libraries?
  3. 3. Outline - part 2 • Agile management and Australian university libraries – The higher education system in Australia – Examples of agile approaches • Case study – UNSW Library – Enabling agile approaches
  4. 4. Agile • Adaptive • Flexible • Responsive • Can change rapidly • Are libraries agile?
  5. 5. Five ‘ways’ of agile management 1. Use peripheral vision 2. Encourage dissent 3. Experiment 4. Simplify and flatten 5. Act quickly
  6. 6. Australian higher education • 39 Australian universities (population = 23 million) • 3% of total university expenditure on libraries (2010) • Was 3.4% in 1996 • Enrolments increased 60% between 2000 and 2010 • Library spend per student decreasing
  7. 7. Digital Transition • Electronic preferred policies from early 2000s • Stop taking print: release space • Study seats increased 26% over a decade • An example of Using peripheral vision (1st way) • An example of Experimenting (3rd way)
  8. 8. Repositories and the future • Australian Digital Theses Program 2001 • Repository projects – ARROW 2004-2008 • Research data management – ANDS • Libraries used peripheral vision • Lots of experimentation
  9. 9. UNSW and UNSW Library • Major research-intensive university • Large enrolment growth • Special library structure in print environment • Needed to simplify structure • Example of Simplify and flatten (4th way)
  10. 10. Scenario planning • A slow process, not agile! Some dissent (2nd way) • Reduce duplication across special libraries • Address major changes in information environment • Move resources away from print to digital services • Abolished special libraries
  11. 11. New structure • Simple • No ‘front-room/back-room’ • Structure reflects importance of digital information • Simplify and flatten (4th way) has led to use of agile management techniques
  12. 12. No service desks • Help Zone • Use peripheral vision (1st way) • Learn from customer service models in other places • Implemented quickly (5th way)
  13. 13. Self-help • Self-help suits online environment • 90% of borrowing is self-help • RightNow software • Knowledge Base develops in response to client needs
  14. 14. Stop doing things • No information literacy classes • Develop new services – Research impact – Research data management – Research publications management – Direct support for academic staff • Find resources to experiment (3rd way)

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