Unifying Communications through Interoperability - Mark Coleman, Microsoft.

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Unifying Communications through Interoperability - Mark Coleman, Microsoft.

  1. 1. Unifying Communicationsthrough Interoperability<br />Mark Coleman<br />Customer Experience Engineering <br />mark.coleman@microsoft.com<br />
  2. 2. What Information Workers Experience TodayCurrent communications and collaboration experience<br />Source: Ideal Communications and Collaboration Research by Microsoft, 2009<br />
  3. 3. What is driving Employees to be Overwhelmed<br />Growth in Workforce Distribution<br /><ul><li>Shifting workforce: About 1/3 of US workers are currently freelance staff
  4. 4. Work from home: 63 million will telecommute in the US by 2016</li></ul>Lack of Technology Integration<br /><ul><li>Overwhelmed: Businesses average more than six communications devices and almost five communications applications per employee
  5. 5. Frustrated: Collaboration inefficiencies waste up to 25% of staff time</li></ul>Demand for New Modalities<br /><ul><li>Mobile phone = New PC: 600 million smart-phones will be used for business in 2011
  6. 6. Virtual meetings on the rise: Videoconferencing technology could replace 20% of business travel WW</li></li></ul><li>What Employees WantIdeal communications and collaborations experience<br />
  7. 7. Common Communication Silos<br />The Unified Communications Offering<br />E-mail and<br />Calendaring<br />Web<br />Conferencing <br />Video<br />Conferencing <br />InstantMessaging (IM)<br />AudioConferencing<br />Telephony<br />Voice Mail<br />InstantMessaging<br />Telephony and<br />Voice Mail<br />Unified Conferencing: Audio, Video, Web<br />E-mail andCalendaring<br />User Experience<br />User<br />Experience<br />User Experience<br />User<br />Experience<br />User Experience<br />User<br />Experience<br />User Experience<br />Unified Experience<br />Authentication<br />Administration<br />Storage<br />Compliance<br />Authentication<br />Administration<br />Storage<br />Authentication<br />Administration<br />Storage<br />Authentication<br />Administration<br />Storage<br />Authentication<br />Administration<br />Storage<br />Authentication<br />Administration<br />Storage<br />Authentication<br />Administration<br />Storage<br />Authentication<br />Administration<br />Storage<br />On-Premises In the Cloud<br />
  8. 8. Unified Communications or PBX???<br />Unified Communications<br />PBX<br /><ul><li>Authenticated Presence & Availability
  9. 9. Instant Messaging
  10. 10. Peer-to-peer Voice & Video
  11. 11. Conferencing (Voice & Video)
  12. 12. Collaboration/Application Sharing
  13. 13. Unified Messaging
  14. 14. UC-enabled application platform
  15. 15. Available PBX interoperability</li></li></ul><li>Cross Platform Support for Unified CommunicationsOptions for those who use Macs, mobile phones, browsers, and other devices<br />Connect with Windows and Mac users<br /><ul><li>Windows and Mac clients</li></ul>»<br />»<br />»<br />»<br />Communicate through mobile phones<br /><ul><li>Mobile clients</li></ul>Reach through the browser<br /><ul><li>Web App</li></ul>Experience UC through numerous devices<br /><ul><li>Polycom, Plantronics, Jabra, Aastra and more…</li></li></ul><li>Unified Conferencing<br />Provide best-in-class end user experience and drive adoption<br />Key features of a successful collaboration experience<br />Single client<br />Join reliability<br />PSTN conferencing features<br />Rich collaboration experience<br />Panoramic HD video<br />Reach client<br />
  16. 16. Interoperable and Extensible Platform<br />Integrate and Enhance Existing Investments<br />UC client should work with other applications and systems <br />»<br />»<br />»<br />Offer Choice in Voice / Video<br />Take advantage of interoperability to replace, enhance, or add voice / video options<br />Extend Communications to Business Processes<br />Integrate presence with line of business applications <br />
  17. 17. Unified Communications Interoperability by DesignPrinciples and processes<br />Listen to customers<br />Make interoperability an explicit part of the development process<br />Engage the industry<br />Create a healthy partner ecosystem<br />
  18. 18. Non profit vendor alliance formed in April 2010<br />Open to all UC hardware, software vendors, service providers and network operators<br />Mission - To enable interoperability of UC scenarios based on existing standards<br />Founders<br />Contributors<br />UC Interoperability Forum An industry alliance aimed at UC interoperability<br />
  19. 19. Unified Communications Driving Cost Savings and Learning<br />Usage (June 2010)<br />Business Value<br />Instant Messaging<br /><ul><li>137k unique users - 97M messages per month</li></ul>Online Meetings and Ad hoc collaboration<br /><ul><li>135k monthly scheduled meetings
  20. 20. 299k ad hoc desktop sharing sessions per month</li></ul>Reservation-less Audio Conferencing<br /><ul><li>136k monthly audio conferences
  21. 21. 58M minutes of audio conferencing per month</li></ul>Enterprise Voice<br /><ul><li>77k people rely on OCS for all communications
  22. 22. 59 sites, 6.6M calls and 44M minutes /month
  23. 23. $1.2M per month from audio conferencing service
  24. 24. $2M per year in telephony support costs
  25. 25. Facilitates $90M per year reduction in travel</li></ul>Learning<br /><ul><li>User education drives the experience
  26. 26. Cultural change required to maximize the return
  27. 27. Network planning essential to success
  28. 28. Optimized devices improve user satisfaction</li></ul>Improved Productivity and Greater Flexibility for the Global Workforce<br />Ad hoc collaboration<br />Planning Meetings<br />Customer Meetings<br />Global Development Teams<br />
  29. 29. © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.<br />The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.<br />

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