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Comment s'affirmer face à ses interlocuteurs et gerer positivement les conflits

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Comment s'affirmer face à ses interlocuteurs et gerer positivement les conflits

  1. 1. PRESENTE PAR Le Cabinet ARIEL ASSISTANCE Formation - Communication globale - Evènementiel - Etudes et montage de projets - Prestations diverses
  2. 2. CONSULTANT - FORMATEUR Docteur KARAMOKO Mory Abraham ENSEIGNANT DES UNIVERSITES ET DES GRANDES ECOLES En: Management – Leadership – Gestion des Ressources Humaines – Développement personnel et humain – Communication – Art oratoire – Andragogie – Marketing--TVN – Technique d’expression écrite et orale – Organisation et gestion d’ entreprise – Logistique/Transport Cabinet ARIEL ASSISTANCE Formation-Communication globale-Evènementiel- Etudes et montage de projets-Prestations diverses
  3. 3. Cabinet ARIEL ASSISTANCE Formation-Communication globale-Evènementiel- Etudes et montage de projets-Prestations diverses
  4. 4. Cabinet ARIEL ASSISTANCE Formation-Communication globale-Evènementiel- Etudes et montage de projets-Prestations diverses
  5. 5. I - GESTION DES CONFLITS ET NEGOCIATION A- Approche de la négociation Une approche très courante de négociation est celle qui dit : ‘‘Je veux obtenir ce pour quoi je suis venu, je veux gagner la négociation, et si je gagne l’autre partie aura perdu’’. Cependant, cette approche gagne - perd n’est pas judicieuse à long terme. Cabinet ARIEL ASSISTANCE Formation-Communication globale-Evènementiel- Etudes et montage de projets-Prestations diverses
  6. 6. Gardez toujours à l’esprit que : •Vous devrez sans doute continuer à travailler ou à négocier avec l’autre partie après la première phase de négociation. • Votre comportement actuel déterminera les attentes vis-à-vis de votre comportement futur. •Aussi vaut-il mieux opter pour une situation gagne - gagne. Cabinet ARIEL ASSISTANCE Formation-Communication globale-Evènementiel- Etudes et montage de projets-Prestations diverses
  7. 7. B- Osez tranquillement dans un conflit : ni passivité, ni agressivité , ni manipulation a- Gagne- gagne C’est la situation dans laquelle les deux parties obtiennent au moins partiellement ce qu’elles veulent. En réalité, cela signifie probablement que les deux parties sont satisfaites du résultat des négociations. Cependant , il existe d’autres types de situation qui Cabinet ARIEL ASSISTANCE Formation-Communication globale-Evènementiel- Etudes et montage de projets-Prestations diverses
  8. 8. Cabinet ARIEL ASSISTANCE Formation-Communication globale-Evènementiel- Etudes et montage de projets-Prestations diverses b - Gagne- perd C’est la situation classique décrite plus –haut s’il y a un gagnant, alors, par définition, il y doit y avoir un perdant. C’est souvent l’approche que choisissent les gens en négociation. c - Perd- perd Si les deux parties sont déterminées à ne pas laisser l’autre gagner, elles peuvent toutes deux finir par ne pas atteindre leur objectif.
  9. 9. C - Le processus de négociation Vous pouvez diviser le processus de négociation en : •Préparation des négociations •Discussion du problème •Propositions de solutions •Négociation d’un compromis •Finalisation /accord Cabinet ARIEL ASSISTANCE Formation-Communication globale-Evènementiel- Etudes et montage de projets-Prestations diverses
  10. 10. Cabinet ARIEL ASSISTANCE TEL / FAX : 22 42 98 43 Cocody – Angré, Bld Latrille (RCI) 13 BP 687 Abidjan 13 Immeuble N’ZI, 2è étage, porte A 12 Face agence BICICI. Feu du 22è arrondissement Cabinet ARIEL ASSISTANCE Formation-Communication globale-Evènementiel- Etudes et montage de projets-Prestations diverses

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