Generation gap, campus services impact


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National research networks must work closely with the universities as we are challenged with supporting advanced research (LHC data flows and grids) at the same level as digital native students (social media, podcast lectures).

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  • In the closing plenary we will look at the core mission of universities: education and research. The strategic implications for national research networks is open for interpretation. We are challenged with supporting advanced research (LHC data flows and grids) at the same level as digital native students (social media, podcast lectures).
  • A whole week of conferencing and meeting, and then what? Are the NRENs doing what we should? I think we should have a more solid interaction with the campus ICT infrastructure. I believe that we need to pay more attention to our largest user group: the students
  • Norway: small country, small population, not easy to do high bandwidth We have a tradition for collaboration on ICT solutions in the HEI space, this goes way back. May come from the fact that there as so few of us.
  • See all the lights in Norway? We light up like UK, Netherlands or Germany; but there are only a bare 5 million of us. This tells you - electricity is cheap in Norway - people live spread out - there is plenty of geography to cover There are around 100 campus sites all over the country, with an additional 73 municipalities that have their own «study centers» due to the fact that they lack a college campus site.
  • Problem statement: Invasion of digital natives Major migration, not going away Technology has moved away from campus and into the real lives of our users Networks must change new expectations support new tech, then move on let professors do their job – with some help network effects
  • Did we try to do roll-out the same way for everything that we did for high bandwidth? And that does not work because of the span in applications? We spent all the money, all the engineering on one The network stuff worked because it was one app that we could engineer, and get deployed by clever engineering. You need the same amount of engineering for each and every app? Grace period for network rollout was 10 years, today an app has about 18 months. Go into campus and apply what we know works, make a positive changes Network is a natural monopoly, not the case for applications and services. Which ones are monopolies? Where do we have to interact with campus, because we need mentality change
  • University stuff is supposed to be open, there are few closed information spaces. Does organizational security really matter? Uninett is doing all of this (not so much lamda), to ensure that our users get the services they need. On the other hand, there are few multicast users
  • Uninett never deployed just bandwidth, the Internet was connectivity AND services
  • Are we dinos?
  • Technology has escaped from campus, and into the lives and minds of our user population Chad Kainz'convenience: we've made all this stuff seem easy' - a rod for our own back for the forthcoming years? google does it, why can't you? Internet2 : Lots of great advanced technology out there deployed in pockets Great at custom demos that show off incredible bandwidth, high quality video, seemless authentication, … Not so great at making this all available to normal end users at their desks Users often need to become network experts to make all of this work Previous model: we did our work in the network core, now if only campuses and regionals would do their part… New model: joint effort to make technology work end to end
  • Network effects interaction rule the outcome, not the actors exponential growth is natural Content is king, but context rules (Vijay Kumar) Why are there research networks? How does campus infrastructure and national research and education networks interact? How to support the key goals of universities: Knowledge dissemination Education Research
  • Hannes Lubich on social media in the opening plenary - students use technology very different from what we provide as a service - if somebody complains about me in ten years time, when I apply for a job, I would not work for them anyway - gen Y and millennials - social networking is here to stay Andrew Cormacks comment: using a firewall to drive a perimeter through individuals’ thought processes is not going to work…
  • Who wears a watch? Info available from your cell. Strap unneccessary tech device to your body, and I am sure you can rationalize it. Expectations rule your everyday life Define generation gap, in context of this presentation Context rules Mature is good for cheese, is it good for physics and math? Generation gap in expectations Generation gap in skills and attitude Mobile devices Social media
  • to describe how todays students think and process information fundamentally differently Silly term, no foundation in research. Useful term to discuss anecdotal evidence JIT joke Digital immigrants are those who grew up without Intenret, turn to books for information, print out email to read We who are not Generation X or millennials
  • Ask critical questions Analyze situations, splitting problems into components Synthesize knowledge Gather knowledge, sort information University goals: teach general knowledge develop general intellectual capacities specific subject knowledge least that is what they tried to teach me
  • The Norwegian Royal Ministry of Defense used to post signs banning photography. Today they have a flickr-page for sharing pictures.
  • Knut enters university University takes away his tools, brand him outlaw University gives him outdated tools University lock his information away from his tools Is Knut working efficiently? We started using it whan we started working
  • What is this? What does it look like? Different expectation when we see communcation devices Prayer flags are communication and replication devices Highly efficient communication: one prayer is placed on each flag, and every time the wind blows past, the prayer is sent to the gods
  • What do students expect? Digital natives
  • Open transparent processes - (not mention: eduGAIN closing openwiki) - it is silly to be closed in a deployment effort - it costs us time to keep others out of the information loop - we know that openness works - we need to share beyond the insiders, to bring in and build a community - it is old fashioned and outdated to close information and work flows, this is the age of Internet collaboration and social networking - when we are open, we get feedback and input
  • The innovation happens outside campus We lost the initative outsourcing panel: beware, or we will not have a future Technology went everywhere App war vs OS war
  • What is happening today? Do we have enough bandwidth? Security, access and availability Flexibility and cost I seldom ask myself «does the network support research and education?» Values we like: open solution, open source, available, advanced What is likely to happen tomorrow? Compare with immature areas
  • //usikker
  • Note that my organizational affiliation is not as visible as you would expect. This is a side effect of the social media, as they are used today.
  • Generation gap, campus services impact

    1. 1. Generation gap campus services impact Ingrid Melve, Uninett CTO TNC2010, Vilnius, June 3 2010
    2. 2. So what? <ul><li>Core mission of universities: Knowledge </li></ul><ul><ul><li>Research
    3. 3. Education </li></ul><li>National research and education networks support universities by moving bits
    4. 4. How do networks support </li><ul><li>advanced research
    5. 5. digital native students </li></ul></ul>
    6. 6. Where do I come from <ul><li>Norway
    7. 7. < 5 million persons
    8. 8. Long country with fjords
    9. 9. Distributed higher education, distributed population
    10. 10. Extensive university collaboration </li></ul>
    11. 12. Where do I come from
    12. 13. May you live in interesting times <ul><li>The network is not enough
    13. 14. Campus infrastructure </li><ul><li>Must connect to the Internet
    14. 15. Is morphing
    15. 16. Changing expectations </li></ul><li>Network infrastructure is meaningless without strong interaction with campus infrastructure </li></ul>
    16. 17. Strategic technical values <ul><li>NREN have values
    17. 18. Strategic choices reflects our values </li><ul><li>bandwidth = oxygen
    18. 19. focus on one application: the Network
    19. 20. security has an organizational dimension
    20. 21. research projects need special solutions
    21. 22. everything should be reachable (and secure) </li></ul></ul>
    22. 23. Strategic technical choices <ul><li>Organizational security </li><ul><li>federated login
    23. 24. eduroam
    24. 25. certificate services (TCS) </li></ul><li>Open address space </li><ul><li>IPv6
    25. 26. Multicast </li></ul></ul><ul><li>Bandwidth is crucial </li><ul><li>We love fiber
    26. 27. Lamda switching
    27. 28. Multicast </li></ul><li>Person-to-person </li><ul><li>move phones to SIP </li></ul><li>Special research </li><ul><li>LHC
    28. 29. storage services </li></ul></ul>
    29. 30. UNINETT on campus <ul><li>1980s-1992: Internet to higher education </li><ul><li>Internet= router + server (Samson) </li></ul><li>1994-1998: Multi-campus college (KOMPAKT) </li><ul><li>Internet= routers + infrastructure </li></ul><li>1999- : Administrative systems </li><ul><li>Deploying shared systems </li></ul><li>2006-2009: Campus networks (GigaCampus) </li><ul><li>Internet = routers + campus network, BCP </li></ul><li>2010- : eCampus in research and learning </li></ul>
    30. 31. Are we dinosaurs? <ul><li>Start up spirit is gone
    31. 32. We have bandwidth
    32. 33. The good stuff is elsewhere
    33. 34. Innovation happens off-campus
    34. 35. Vertical integration?
    35. 36. Lacking only QoS before being telco? </li></ul>
    36. 37. It is when people stop thinking of something as a piece of technology that the thing starts to have its biggest impact. Wheels, wells, books, spectacles were all once wonders of the world; now they are everywhere, and we can't live without them. John Lanchester
    37. 38. Immature areas <ul><li>Cloud computing (and how we use it)
    38. 39. Mobile networks and mobile services
    39. 40. Architecture: security, integration, open/free
    40. 41. Collaboration tools: video conferences, web meetings, calendars, social networks
    41. 42. Groups and virtual organizations
    42. 43. Lecture capture
    43. 44. Photonic networks
    44. 45. Conditions for services </li></ul>
    45. 46. Student lessons <ul><li>It is not only our network anymore
    46. 47. Students bring open free services inside our institutions (and our security domains)
    47. 48. Universities have stability, neutrality and trust
    48. 49. Students come with a Internet past </li><ul><li>Know their tools
    49. 50. Tailor solutions to the needs of universities (and students) </li></ul><li>Students mutate </li><ul><li>We cannot predict wishes
    50. 51. We may predict their needs in learning and research </li></ul></ul>
    51. 52. Generation gap
    52. 53. What is a Digital Native? <ul><li>Coined by Mark Prensky </li><ul><li>turn first to Internet for information
    53. 54. file and forget, look up when needed
    54. 55. just in time learning strategy
    55. 56. multitasking </li></ul><li>The number of online hours matters
    56. 57. Digital literacy = locate, organize, understand, evaluate and create information using digital technology </li></ul>
    57. 58. Digital competence <ul><li>Digital skills: how to use computer
    58. 59. Digital competence: use ICT to evaluate, understand, organize, locate, use and create
    59. 60. Digital confidence: willing to try (and fail) </li></ul>
    60. 62. Digital Native is a state of mind <ul><li>Attitude towards technology </li></ul><ul><ul><li>... of course I can!
    61. 63. Willing to leave
    62. 64. Willing to try (and fail a bit)
    63. 65. Digital self confidence </li></ul></ul><ul><li>Familiarity with technology </li></ul><ul><ul><li>I was born with this... </li></ul></ul><ul><li>Internet and other digital media takes many (3-7) hours every day </li></ul>
    64. 66.
    65. 67. The power of expectations <ul><li>Tabula rasa days for campus ICT are over </li></ul><ul><ul><li>Students are not blank minds
    66. 68. Student parliaments want podcast </li></ul></ul><ul><li>Students are digital natives (Just in Time), faculty are digital immigrants (planning and analysis)
    67. 69. How do we adjust to user expectations? </li></ul>
    68. 70. Service deployment <ul><li>Open transparent processes
    69. 71. You need to work in a certain way: share, share, share
    70. 72. Iterative processes </li><ul><li>understand existing work flows
    71. 73. use social media, exploit relationships </li></ul><li>Prove all things; hold fast that which is good (Paul in 1 Thess 5, 21) </li></ul>
    72. 74. Technology went away from campus <ul><li>To open providers </li></ul><ul><ul><li>Google Apps for Education, [email_address]
    73. 75. Skype </li></ul></ul><ul><li>Into the cloud
    74. 76. IT department focus on standards and ready made solutions, not on innovation and education processes
    75. 77. No control over the user devices </li><ul><li>PC or Mac
    76. 78. phone or iPad </li></ul></ul>
    77. 79. Technology moving away from campus <ul><li>IT expectations do not move away from campus
    78. 80. IT departments go from providing boxes to collaboration and processes </li></ul><ul><ul><li>Do not fall into the administrative trap
    79. 81. Learning, teaching and research are critical </li></ul></ul><ul><li>Skill set for IT people is expanding
    80. 82. Digital Natives are nice people :) </li></ul>
    81. 83. Why do Uninett eCampus? <ul><li>We were asked to
    82. 84. Our job to ensure </li><ul><li>things work across network
    83. 85. standardization and national collaboration
    84. 86. sharing of best practice
    85. 87. cost efficiency </li></ul><li>Connecting campuses to the world </li></ul>
    86. 88. eCampus program <ul><li>First tasks focus on lectures </li><ul><li>Lecture capture
    87. 89. Web meeting and video conferences
    88. 90. Sharing best practices
    89. 91. ICT architecture </li></ul><li>Goals: </li></ul><ul><ul><li>Lectures shared (in group or open)
    90. 92. Distance collaboration
    91. 93. Mobile solutions </li></ul></ul>
    92. 95. Society benefits <ul><li>Better use of the resources for developing and presenting teaching materials </li><ul><li>Lecturers matter! </li></ul><li>Adapting to changes in society, better flexibility
    93. 96. Knowledge and competence increase productivity </li><ul><li>Open lectures online is one tool </li></ul><li>Increased collaboration </li></ul>
    94. 97. University and faculty benefits <ul><li>Collaboration give higher yields
    95. 98. Easy to collaborate across distance
    96. 99. Building good learning environments
    97. 100. Ubiquitous access opens education independent of geography
    98. 101. Easier to share information, transparency and open information is visible
    99. 102. Preserve resources for reference and further use in institution </li></ul>
    100. 103. Student benefits <ul><li>Power of choice: more courses with higher quality
    101. 104. Access: repeat lecture at will, presence, facilitate communication
    102. 105. Everyday ICT for digital natives, web2.0
    103. 106. Easy access to research materials and text books
    104. 107. Simple everyday life
    105. 108. Student parliaments want podcast today </li></ul>
    106. 110. National collaboration <ul><li>Collaboration, organization and sharing is high on the political agenda </li></ul><ul><ul><li>Video meetings are useful for multi-campus
    107. 111. Distance education is increasing
    108. 112. Courses cross organizational boundaries </li></ul></ul><ul><li>Standardizing solutions eases integration
    109. 113. Money and incentives matter
    110. 114. Open solutions create interaction </li></ul><ul><ul><li>Define shared architecture for solution space </li></ul></ul><ul><li>Student wave requires new thinking to scale up education facilities </li></ul>
    111. 115. Now what? <ul><li>We have improved research and education by networking </li></ul><ul><ul><li>digital natives demand more from life on the wireless
    112. 116. can we adapt? do we have the mindset?
    113. 117. people look to us to do collaboration
    114. 118. we have the tools and the contact networks </li></ul></ul><ul><li>... there is a world of opportunities in the expectations </li></ul>
    115. 119. Contact <ul><li>[email_address]
    116. 120. The eCampus work in Norway </li><ul><li>
    117. 121. Twitter: ecampusnorge
    118. 122. as digital natives, we are open for collaboration :) </li></ul></ul>