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ITSS Overview

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ITSS Overview

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ITSS Overview

  1. 1. Information-Technology Promotion Agency, Japan IT HR Development Head Office Masayoshi Tsuru November 2015 ITSS Overview (Skill Standards for IT Professionals)
  2. 2. IPA Introduction Public Agency for IT industry under METI METI; Ministry of Economy, Trade and Industry 2All Rights Reserved, Copyright©IPA2015
  3. 3. My skill-up and Career path ? All Rights Reserved, Copyright©IPA2015 3
  4. 4. My skill-up and Career path All Rights Reserved, Copyright©IPA2015 4 ITSS
  5. 5. Activity of IPA 2002 <Dec.> ITSS V1 Announcement 2003 <Jul.> ITSS V1.1 Announcement , Education Roadmap ( 6 job categories) ( SALES 、 CONS 、 ITA 、 PM 、 ITS 、 APS) 2004 <Jan.> ITSS Introduction Manual Issued <Oct.> ITSS Guidebook Issued 2005 <Dec.> Manager’s Guide for ITSS management 2006 <Apr.> ITSS V2 Announcement <Oct.> ITSS V2 2006 Announcement Skill Area, Skill Proficiency, Knowledge Item 2007 <Apr.> Guide to be an IT Professional <Jun.> Training guideline, Guide for in- house Professional Certification 2008 <Mar.> ITSS V3 Announcement <Oct.> ITSS V3 2008 Announcement, Activity of ITSS promotion in Vietnam start 2010 <Sep.> MCA (Mutual Cooperation Agreement) with VINASA (Vietnam) 2011 <Apr.> ITSS V3 2011 Announcement 2013 <Jan.> MCA (Mutual Cooperation Agreement) with PSIA (Philippines) <Oct.> Activity of ITSS promotion in Thailand started All Rights Reserved, Copyright©IPA2015 5 ITSS Chronology
  6. 6. 6 Current users Under review to use Need to use, but no review Not use and no plan to use in the future No answer By Company Size (by Employee number) By Company Size (by Employee number) 1,001 over (N=34) 301 – under 1,000 (N=78) 101 – under 300 (N=231) Do not know it Tried to use it in past time, but gave up Most of large companies use or plan to use ITSS under 30 (N=104) 31 – under 100 (N=161) 10.9% 15.5% 32.2% 44.1% 67.9% 6.4% 13.4% 15.5% 27.9% 38.2% 30.3% 27.0% 8.8% 14.5% 9.9% 8.8% 3.6% 4.4% 7.1% 15.5% 10.6% 14.5% 16.2% 7.5% 5.9% 7.1%14.3% 0.0% 11.5% 4.2% 0.0% 3.4% 2.9% 0% 25% 50% 75% 100% 30 N=110名以下( ) 31 100 N=142名~ 名( ) 101 300 N=174名~ 名( ) 301 1000 N=68名~ 名( ) 1,001 N=28名以上( ) 現在活用している 現在活用を検討している 必要性は感じているが、検討には至っていない 特に活用したことはなく、今後も活用の予定はない 過去に活用を検討したことがあるが、断念した そのスキル標準を知らない 無回答 ITSS utilization in IT vendors in Japan All Rights Reserved, Copyright©IPA2015
  7. 7. 7 ITSS Contents Major Description Career 1.Career Framework Defines category of IT technical specialist and specialty fields by each level 2.KPI (Key Performance Indicator) Expected performance and experience by technical specialist and its specialty by each level. Skill 3.Skill Proficiency Skills are defined by technical specialist and its specialty by each level 4.Skill dictionary Shows category and items of detailed technical skill corresponding to skills by technical specialist and its specialty 5.Training roadmap Shows which training is required to acquire skills by technical specialist and its specialty by each level Job Classification Marketing Sales Consultant ITArchitect Project Management ITSpecialist Application Specialist Software Development Customer Service IT Service Management Education Specialty Fields Marketingmanagement Saleschannelstrategy MarketCommunication Consultingbyvisitingcustomers Productsalesbyvisitingcustomers Salesviamedia Industry Businessfunction ApplicationArchitecture IntegrationArchitecture InfrastructureArchitecture Systemsdevelopment IToutsourcing Networkservice Softwareproductdevelopment Platform Network Database CommonApplicationinfrastructure SystemsManagement Security Businessapplicationsystem Businessapplicationpackage Basicsoftware Middleware Applicationsoftware Hardware Software Facilitymanagement Operationsmanagement Systemoperation Operation ServiceDesk Planningthetraining Instructions Level 7 Level 6 Level 5 Level 4 Level 3 Level 2 Level1 Job Classification Marketing Sales Consultant ITArchitect Project Management ITSpecialist Application Specialist Software Development Customer Service IT Service Management Education Specialty Fields Marketingmanagement Saleschannelstrategy MarketCommunication Consultingbyvisitingcustomers Productsalesbyvisitingcustomers Salesviamedia Industry Businessfunction ApplicationArchitecture IntegrationArchitecture InfrastructureArchitecture Systemsdevelopment IToutsourcing Networkservice Softwareproductdevelopment Platform Network Database CommonApplicationinfrastructure SystemsManagement Security Businessapplicationsystem Businessapplicationpackage Basicsoftware Middleware Applicationsoftware Hardware Software Facilitymanagement Operationsmanagement Systemoperation Operation ServiceDesk Planningthetraining Instructions Level 7 Level 6 Level 5 Level 4 Level 3 Level 2 Level1 ITSS is for “Measurement” tool that clarifies invisible IT Skills of IT human resources All Rights Reserved, Copyright©IPA2015
  8. 8. 8 1. Career framework Job Classification Marketing Sales Consultant ITArchitect Project Management ITSpecialist Application Specialist Software Development Customer Service IT Service Management Education Specialty Fields Marketingmanagement Saleschannelstrategy MarketCommunication Consultingbyvisitingcustomers Productsalesbyvisitingcustomers Salesviamedia Industry Businessfunction ApplicationArchitecture IntegrationArchitecture InfrastructureArchitecture Systemsdevelopment IToutsourcing Networkservice Softwareproductdevelopment Platform Network Database CommonApplicationinfrastructure SystemsManagement Security Businessapplicationsystem Businessapplicationpackage Basicsoftware Middleware Applicationsoftware Hardware Software Facilitymanagement Operationsmanagement Systemoperation Operation ServiceDesk Planningthetraining Instructions Level 7 Level 6 Level 5 Level 4 Level 3 Level 2 Level1 Job Classification Marketing Sales Consultant ITArchitect Project Management ITSpecialist Application Specialist Software Development Customer Service IT Service Management Education Specialty Fields Marketingmanagement Saleschannelstrategy MarketCommunication Consultingbyvisitingcustomers Productsalesbyvisitingcustomers Salesviamedia Industry Businessfunction ApplicationArchitecture IntegrationArchitecture InfrastructureArchitecture Systemsdevelopment IToutsourcing Networkservice Softwareproductdevelopment Platform Network Database CommonApplicationinfrastructure SystemsManagement Security Businessapplicationsystem Businessapplicationpackage Basicsoftware Middleware Applicationsoftware Hardware Software Facilitymanagement Operationsmanagement Systemoperation Operation ServiceDesk Planningthetraining Instructions Level 7 Level 6 Level 5 Level 4 Level 3 Level 2 Level1 JOB Category Information Technology Passport Exam (IP) Fundamental Information Technology Engineer Exam (FE) Applied Information Technology Engineer Exam (AP) Advanced Professional Exam + Review and/or Interview of Work Experiences All Rights Reserved, Copyright©IPA2015
  9. 9.   9  9 IT business process Job category Management strategy formulation Strategic information planning Development Operation and maintenance Fomulation of Management goals/vision Formulation of business strategies Clarification and analysis of issues (business/IT) Solution design (structure/ pattern ) Component design (system/ operation) Solution construction (development/ construction) Solution operation (system/operation) Solution maintenance (system/operation) Sales Confirmation of goals and visions Confirmation of business strategy Business issues Solutions proposal           Consultant Confirmation of goals and visions Advice for formulation of business strategy Advice for solution formulation Solution design         IT Architect     Formulation of solution framework Design of solution architecture Components design       Project Management     Formulation of basic project plans Management and control of projects Management and control of projects Management and control of projects Management and control of projects Management and control of projects IT Specialist       Formulation of system configuration plan System components design Instllation and construction of system components Operation support of system components Maintenance of system components Application Specialist       Formulation of application development plan Application components design Development of application components Operation support of application components Maintenance of Application components Software Development       Formulation of application development plan Application components design Development of software products Operation support of application components Maintenance of Application components Customer Service         Formulation of Installation planning Installation of hardware and software Maintenance of hardware and software Maintenance of hardware and software IT Service Management           Formulation of operation plan/ operation management Operation and management of systems Operation and management of systems ■Main phase of activity ■Sub phase of activity Job category and business process All Rights Reserved, Copyright©IPA2015
  10. 10. 1 Setting of career goals ●   Define skill standards for company with reference to ITSS; present employees with job categories necessary for business headquarters to promote the company‘s business, and with recommended career paths ●   With reference to that information, employees set mid- and long-term career goalsLevel 7 6 5 4 3 2 1 プ ロ ダ ク ト マ ネ ー ジ ャ プ ロ ダ ク ト ス ペ シ ャ リ ス ト エ ン ベ デ ッ ド ス ペ シ ャ リ ス ト 管 理 部 門 ス タ ッ フ 品 質 保 証 カ ス タ マ ー サ ー ビ ス I T サ ー ビ ス マ ネ ジ メ ン ト エ デ ュ ケ ー シ ョ ン ア プ リ ケ ー シ ョ ン ス ペ シ ャ リ ス ト ソ フ ト ウ ェ ア デ ベ ロ ッ プ メ ン ト セ ー ル ス コ ン サ ル タ ン ト I T ア ー キ テ ク ト ア カ ウ ン ト S E ハ イ レ ベ ル ミ ド ル レ ベ ル エ ン ト リ ー レ ベ ル マ ー ケ テ ィ ン グ プ ロ ジ ェ ク ト マ ネ ジ メ ン ト I T ス ペ シ ャ リ ス ト 超 上 流 人 財 金 融 系 人 財 ITSS: 職種 :当社で独自に定義した職種 ITSS※セールスは 職種だが、当社で再定義した HighlevelMiddle level Entrylevel SuperUpperprocessHC Marketing Sales AccountSE Consultant ITArchitect ProjectManagement Finance-relatedHC ITSpecialist ApplicationSpecialist SoftwareDevelopment QualityAssurence CustomerService ITServiceManagement Education ProductManager ProductSpecialist EmbeddedSpecialist Administrationstaff ITSS Job Category Own Job Category *redefine sales Hitachi Solution case All Rights Reserved, Copyright©IPA2015
  11. 11. KPI is defined as metrics of each job category and specialty field, and it is used to identify level of business capabilities objectively. KPI consists of two types of contribution. One is business contribution and the other is professional contribution. KPI is defined as metrics of each job category and specialty field, and it is used to identify level of business capabilities objectively. KPI consists of two types of contribution. One is business contribution and the other is professional contribution. 11 project Complexity project Size [Business contribution] Responsibilities contribution to company and the IT service industry as IT professional contribution to company and the IT service industry as IT professional ・ Responsible area and role ・ the number of achieving project success [Professional contribution] And Individual’s direct contribution to outcome of a project Individual’s direct contribution to outcome of a project High specialty field Expertise succession Developing subordinates 2. KPI ( Key Performance Indicator) All Rights Reserved, Copyright©IPA2015
  12. 12. Business Contribution Professional Contribution Level Responsible area and role The necessary Numbers of achieving project success Complexity Size Performance of Expertise succession 7 6 Lead team as a person in charge More than 3 times two or more of following complexity criteria □Mission critical system with high quality □Applications of multi-platforms □24 hours a day and 365 days continuous operation : 50 persons or more during peak periods More than 4 items □Activities in professional community such as academic society and committee □Publication of a book □Publication of a paper outside the company □Publication of a paper within the company □Instructor outside the company □Instructor within the company □Filing of a patent application 5 10 or more but less than 50 persons during peak periods More than 3 items 4 Team leader More than 2 times 3 or more persons during peak periods More than 1 item 3 Team member More than 1 time regardless of size - - 2 1 12 Application Specialist case KPI ( Key Performance Indicator) All Rights Reserved, Copyright©IPA2015
  13. 13. 13 Application Specialist Level 4 case (Business contribution) Responsibilities Has responsibility for deliverables of assigned application in whole phases of business application development, as a leader of development team performance of achieving project success two times or more (At least one project must meet the complexity and size of Level 4, and others can be of the Level 3 or above) Complexity Has experience and performance of achieving success in application development projects with two or more of following complexity criteria. □Wide-ranging complex business requirements including some specific business requirements □Utilization of new technology which are not used in major companies or have little track record to use □Mission critical system with high quality □Applications of multi-platforms : Size Has experience and performance of achieving success in application development projects with either one of the following size □Development team with 3 or more persons during peak periods KPI (Key Performance Indicator) All Rights Reserved, Copyright©IPA2015
  14. 14. 14 Application Specialist Level 4 case (Professional contribution) High specialty field Has the high specialty in the following major themes sufficient to guide subordinates. □Management of cost, schedule, and risk for application parts Expertise succession Has achievements in one or more items of following expertise succession. □Activities in professional community such as academic society and committee □Publication of a book □Publication of a paper outside the company □Publication of a paper within the company □Instructor outside the company □Instructor within the company □Filing of a patent application Developing subordinates Develops subordinates (by mentoring, coaching, and etc.) KPI (Key Performance Indicator) All Rights Reserved, Copyright©IPA2015
  15. 15.   15  15 ・ The skill proficiency levels are set on each skill item to indicate skill maturity degrees required for performing business activities. ・ The skill proficiency levels give an explanation of criteria in the term “being able to do” duties ・ In other words, an individual with a certain degree of mastery should be able to exercise skill items of a corresponding level of skill proficiency. ・ The skill proficiency does Not cover Vendor specific products, Industry specific, etc. ・ The skill proficiency levels are set on each skill item to indicate skill maturity degrees required for performing business activities. ・ The skill proficiency levels give an explanation of criteria in the term “being able to do” duties ・ In other words, an individual with a certain degree of mastery should be able to exercise skill items of a corresponding level of skill proficiency. ・ The skill proficiency does Not cover Vendor specific products, Industry specific, etc. Skill Area The skill areas specify skill items and knowledge items necessary for each job category and specialty field. Skill Proficiency The skill proficiency levels are set on each skill item to indicate skill maturity degrees required for performing business activities. Analysis of Business Operations Analysis of Business Operations Level Skill Proficiency 7 6 as a person responsible for the team 5 as a person responsible for the team 4 as a team leader 3 as a team member 3. Skill Proficiency Example All Rights Reserved, Copyright©IPA2015
  16. 16. Specialty field Skill Area / Skill Items Common to All specialty fields Analysis of Business Operations Analysis of business operation requirement, Analysis of technical requirements,etc Technology System platform technology, Latest technology trends, Database design,etc Design Requirements definition, Understanding and utilization of modeling techniques, etc Software Engineering Development methods, Programming techniques, Programming languages, Testing techniques, etc Utilization of Consulting Techniques Utilization of consulting techniques, etc Knowledge Management and Utilization Project Management Leadership Leadership Communication Negotiation Negotiation Unique to Application system Development of Business Systems Business environment, Business content, Latest business trends, Business application design Unique to Application package Implementation of Application Package Latest trends of application package, Implementation design of application package, etc Level Skill Proficiency 7 6 Able to carry out the complex and advanced analysis of business and technical requirements from the perspective of industry and technology trends, ensuring the consistency with management strategy and systemization strategy, as a person responsible for the team of the application development project with 50 or more persons during peak periods. 5 Able to carry out the analysis of business and technical requirements, as a person responsible for the team of the application development project with 10 or more but less than 50 persons during peak periods. 4 Able to carry out the analysis of business and technical requirements, as a team leader of the application development project with 3 or more persons during peak periods. 3 Able to carry out the analysis of business and technical requirements in the assigned area, as a team member of the application development project. Common to All Job Categories Common to All Job Categories (Application Specialist case) Skill Proficiency 16All Rights Reserved, Copyright©IPA2015
  17. 17. 17 Level 7 Assist Follow (Chicken) Top class in a Company Leader Level 6 Level 5 Level 4 Level 3 Level 2 Level 1 Top class in Domestic Top class in the World By oneself ITSS Level Concept All Rights Reserved, Copyright©IPA2015
  18. 18. ITSS ・ To determine the level, ITSS evaluates not only skill/knowledge but also experience/actual performance. This feature tends to be stronger in higher level. ・ Level is basically determined by self-assessment and interview with manager by using KPI/Skill proficiency ITSS ・ To determine the level, ITSS evaluates not only skill/knowledge but also experience/actual performance. This feature tends to be stronger in higher level. ・ Level is basically determined by self-assessment and interview with manager by using KPI/Skill proficiency Experiences and actual performance Skills and Knowledge ITSS Level ITEE *alternatively can be used ITEE(Information Technology Engineers Examination) ・ ITEE can be used to evaluate level-1 through level-4 ・ ITEE is one of ways to determine Level ITEE(Information Technology Engineers Examination) ・ ITEE can be used to evaluate level-1 through level-4 ・ ITEE is one of ways to determine Level Self-assessment & interview It is difficult to evaluate experience/actual performance by examinations only. Concept how to determine level 18All Rights Reserved, Copyright©IPA2015
  19. 19. 19 LEVEL 1 LEVEL 3 LEVEL 2 LEVEL 4 Information Technology Passport Examination (IP) Fundamental Information Technology Engineer Examination (FE) Level 1 Level 3 Level 2 Level 4 Information Technology Passport Examination (IP) Fundamental Information Technology Engineer Examination (FE) Applied Information Technology Engineer Examination Introduction of Examinations 19All Rights Reserved, Copyright©IPA2015
  20. 20. Profile of Applicants (Worker) Source: White Paper on IT professionals 2013 (IPA) Security 1,448(1%) AP Applicants FE Applicants IT Passport Applicants Profile of Applicants (Student) Certification applicants ICT professionals Education and Certification 20 Profile of Applicants (2012) All Rights Reserved, Copyright©IPA2015
  21. 21. Promote balancing by ITSS and ITPE Technical Knowledge/Skill Business process(Task) Performance/Experience Human Knowledge/Skill ITPE ITSS Coverage ITPE Coverage 4 factors 21 Level up By ITSS Level up !! All Rights Reserved, Copyright©IPA2015
  22. 22. 22 The skill dictionary is a chart that covers all skill items and knowledge items used in ITSS. The skill items and knowledge items are hierarchically listed in the skill dictionary, and it clearly describes the relation of the skill items and knowledge items to the job categories and specialty fields. The Skill dictionary does not cover Vendor specific products, Industry specific, etc. The skill dictionary is a chart that covers all skill items and knowledge items used in ITSS. The skill items and knowledge items are hierarchically listed in the skill dictionary, and it clearly describes the relation of the skill items and knowledge items to the job categories and specialty fields. The Skill dictionary does not cover Vendor specific products, Industry specific, etc. Skill The skill items are definitions of capability elements necessary to achieve   business outcomes. Skill The skill items are definitions of capability elements necessary to achieve   business outcomes. Knowledge The knowledge items are elements required for the skill items. Knowledge The knowledge items are elements required for the skill items. Software EngineeringSoftware Engineering External Design ・ System Function Design ・ Data Model Design         : External Design ・ System Function Design ・ Data Model Design         : Internal Design ・ Internal Data Design ・ Function Design        :   Internal Design ・ Internal Data Design ・ Function Design        :   ( Example ) Skill Knowledge Difference between Skill and Knowledge 4. Skill Dictionary All Rights Reserved, Copyright©IPA2015
  23. 23. Skill Middle / Minor category Knowledge Items Skill Category Skill item Necessary for job category Not cover Vendor specific products, Industry specific, etc. 23 Skill Dictionary All Rights Reserved, Copyright©IPA2015
  24. 24. 24 Training Roadmap shows Required trainings to acquire or improve skills by each fields/each Job category. Training Roadmap shows Required trainings to acquire or improve skills by each fields/each Job category. Community Activities Leadership Skills Required of Application Specialist Communication Skills Required of Application Specialist Negotiation Skills Required of Application Specialist Project Management Fundamentals Industry Application Trends Application Specialist (Application System) Training Course Group Technology Methodology Project Management Business/ Industry Personal Inexperienced (aim at level 1) Level 1 (aim at level 2) Level 2 (aim at level 3) Lever 3 (aim at level 4) Level 4 (aim at level 5) Level 5 (aim at level 6) Level 6 (aim at level 7) Level 7 Consulting Methodology Industry Business Operations Knowledge Fundamentals Personal Skill Fundamentals SystemDevelopmentFundamentals Latest Technology TrendsITFundamentals2 :Common to a job category : Specific to each specialty field: Common to those who aim at levels 1-2 System Development System Operations and Maintenance System Design Component Technology Fundamentals Component Technology - Advanced Level - System Requirements Definition Techniques System Design - Advanced Level - System Development - Advanced Level - System Operations and Maintenance - Advanced Level - System Development Methodology Latest Business Trends ITFundamentals1 24 5. Training roadmap All Rights Reserved, Copyright©IPA2015
  25. 25.   25 Contents of Training Roadmap Item Contents Technology technical skill necessary for conducting business. (latest technique trend, development technique, programming technique etc) Methodology method, methodology and solution technique necessary for business Project Management skill necessary for conducting project .The factor of Project Management is necessary for job category other than PM. It includes PMBOK. Business/ Industry knowledge which engineers should know in their job category and specialty field event, industry trend, law and rule specialized for the industry Personal Soft skill necessary for conducting business (Leadership, communication, negotiation skill) 5 parts of knowledge All Rights Reserved, Copyright©IPA2015
  26. 26. 26 Effect of ITSS adoption Skill level of IT engineer   ・ by Job category   ・ by Level   ・ by Performance/KPI   ・ by Skill contents   ・ by group category Human Resources Develop’t   ・ Skill improvement plan   ・ Career path plan   ・ Management by Objective   ・ Training program IT Sales/Outsourcing   ・ Fair evaluation of skill globally   ・ Demonstration of skill level   ・ Conflict protection - New business win globally Human Resources system   ・ Motivation improvement - Loyalty improvement   ・ HR system improvement   ・ Turnover ratio improvement All Rights Reserved, Copyright©IPA2015
  27. 27. 27 All Rights Reserved, Copyright©IPA2015 Skill standard activity in Asia India (Feb. 2001) ( DOEACC) Singapore ( Aug. 2001 ) ( SCS ) Korea (Dec. 2001) ( HRD Korea ) Philippines ( Apr. 2002 ) ( PhilNITs Foundation) Thailand ( Jun. 2002) ( NSTDA Academy) Chinese Taipei (Dec. 2003) ( Institute for Information Industry , Computer Skill Foundation ) Vietnam ( Jul. 2002 ) (VITEC) China (Jan. 2002) ( Education & Examination Center ) Myanmar ( Nov. 2002 ) (MCF) Malaysia (Jan 2005) (METEOR) Mongolia (Aug. 2007) ( NITP) ITSS adoption ITSS adoption ITSS adoption Bangladesh (BCC)
  28. 28. e-Competence Framework SFIA (UK) CIGREF (France) ICTC (Canada) iCD (ITSS/UISS/ ETSS) (Japan) VRS (Vietnam) Supported Europe Asia America ITSS ITSS (Thailand) (Philippenes) Global activity IEEE on BoK (US) ASEAN Supporting Supported We would keep information exchange with EU/EC, America and Asian countries continuously ! 28All Rights Reserved, Copyright©IPA2015
  29. 29. Workshop with EC 29All Rights Reserved, Copyright©IPA2015
  30. 30. Global issue on IT Engineer in IT Industry Quantity 30 Quality Mobile technology Cloud Big data Social Infla Economic Recovery since 2008 Internet business All Rights Reserved, Copyright©IPA2015
  31. 31. 31 HRD issue, then ITSS adoption Grasp Skill level Improve ・ HRD system ・ Career path ・ Evaluation Improve ・ Morale ・ Loyalty ・ Evaluation ・ Competitiveness ・ Turnover ・ Business コミュニティ 活動 プロジェクトマネジメントのリーダシップ プロジェクトマネジメントのコミュニケーション プロジェクトマネジメントのネゴシエーション 最新技術動向システム設計 システム構築 /システム運用 保守 コンプレックスマネジメント 品質マネジメント プロジェクト マネジメント 基礎 インダストリアプリケーション動向 最新ビジネス動向 :職種共通 :専門分野別選択 プロジェクトマネジメント(システム開発)の研修コース群(体系図) テクノロジ メソドロジ プロジェクト マネジメント /ビジネス インダストリ パーソナル 未経験 レベル エントリレベル ミドルレベル ハイレベル レベル1 レベル2 レベル3 レベル4 レベル5 レベル6 レベル7 プロジェクト マネジメント 方法論 システム要件定義技 法 コンサルティングメ ソドロジ DOA構造化手法 リスクマネジメント ファイナンシャルマ ネジメント 調達マネジメント プロジェクトマネジメント の契約管理 プロジェクト マネジメント 実践 プロジェクトマネジメント最新動向 専門分野 共通スキ ル項目 専門分野 固有スキ ル項目 知識項目(中項目) 知識項目(小項目) シ ス テ ム 開 発 I T ア ウ ト ソ ー シ ン グ ネ ッ ト ワ ー ク サ ー ビ ス ソ フ ト ウ ェ ア 製 品 開 発 プ ラ ッ ト フ ォー ム シ ス テ ム 管 理 デ ー タ ベ ー ス ネ ッ ト ワ ー ク 分 散 コ ン ピ ュー テ ィ ン グ セ キ ュ リ テ ィ 業 務 シ ス テ ム 業 務 パ ッ ケ ー ジ 基 本 ソ フ ト ミ ド ル ソ フ ト 応 用 ソ フ ト ハ ー ド ウ ェ ア ソ フ ト ウェ ア フ ァ シ リ テ ィ マ ネ ジ メ ン ト シ ス テ ム オ ペ レ ー シ ョ ン ネ ッ ト ワ ー ク オ ペ レ ー シ ョ ン サ ー ビ ス デ ス ク 全職種共 通 プロジェ クトマネ ジメント プロジェ クト統合 マネジメ ント - プロジェクト憲章 作成 ・ プロジェクト選定手法 ・ プロジェクトマネジメント方 法論 ・ プロジェクトマネジメント情 )報システム(PMIS ・ 専門家の判断 ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ 全職種共 通 プロジェ クトマネ ジメント プロジェ クト統合 マネジメ ント -プロジェクト・ス コープ記述書暫定版 作成 ・プロジェクトマネジメント方 法論 ・プロジェクトマネジメント情 )報システム(PMIS ・専門家の判断 ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ 全職種共 通 プロジェ クトマネ ジメント プロジェ クト統合 マネジメ ント -プロジェクトマネ ジメント計画書作成 ・プロジェクトマネジメント方 法論 ・プロジェクトマネジメント情 )報システム(PMIS ・専門家の判断 ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ 全職種共 通 プロジェ クトマネ ジメント プロジェ クト統合 マネジメ ント -プロジェクト実行 の指揮・マネジメン ト ・プロジェクトマネジメント方 法論 ・プロジェクトマネジメント情 )報システム(PMIS ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ 職種 ITスペシャリスト 専門分野 スキル項目 知識項目 プロジェクト マネジメント スキル カテゴリ アプリ ケー ション スペ シャリ ソフトウェ アデベロッ プ メント カスタマー サービス オペレー ション ITSS Components Can not measure IT engineer’s Skill ・ Can not implement HRD ・ Not image Career path ・ Complain to the evaluation ・ Weak morale/loyalty ・ High Turn over Required Skill is not clear As the result Issue in Company ITSSadoption ITSS adoption Improve HRD Employee satisfaction Contribution All Rights Reserved, Copyright©IPA2015
  32. 32. 32 HR, HRD system All Rights Reserved, Copyright©IPA2015 Organization management Recruiting Welfare Security HR IT system Business strategy HR, HRD strategy Skill inventory Grade management Management By Objective Labor management Evaluation system Employee data Salary system Promotion management Education training Career path management 1: Well managed 2: System is available, but does not work well 3: Not available #5 #7 #13 #8 #12 #11 #16 #15 #14 #4 #3 #2 #1 #10 #9 #6 Personal Organizational Morale management #A
  33. 33. 33 Adoption process Operation process IT Skill Standard for IT Professional Adoption process and Operation process All Rights Reserved, Copyright©IPA2015
  34. 34. 34 ITSS and Adoption/Operation process All Rights Reserved, Copyright©IPA2015 Career framework KPI Skill proficiency Skill dictionary Training roadmap Education plan HRD plan Recruiting/transfer Career path Management By Objective Plan Definition (KPI/SP) Assessment Portfolio OperationAdoptionITSS
  35. 35. 35 ITSS Adoption and Operation process All Rights Reserved, Copyright©IPA2015
  36. 36. 36 Standard career path キャリアキャリアキャリアCareer Company Needs Required career for company ? Step for Career path Career development program Current career Career plan declaration Review by manager Counseling Career plan Career objective by employee Career path + realization time Refer to Input Skill up Systematic approach Education Training Certification Refer to/utilization Carrer upCarrer upCarrer upCarrer up Career changeCareer changeCareer changeCareer change Personnel Evaluation Capability Performance Input Career system Refer to Career Development System   Refer to/utilization All Rights Reserved, Copyright©IPA2015
  37. 37. ITSS promotion in ASIA 37 Note:   VINASA: Vietnam Software and IT service Association PSIA: Philippines Software Industry Association MCA: Mutual cooperation agreement ATCI: Association of Thai ICT Industry ITPEC: Information Technology Professional Examination Council 2008 2009 2010 2011 2012 2013 2014 2015 Cooperation with VINASA Seminar in Cebu Companyvisit Education Vietnam Philippines Thailand ASEAN Follow-up activity Support activity for ITSS adoption/ operation Follow-up activityfor successor Education for ITPEC members Workshop in Hanoi Workshop/Training in Manila/Cebu Release Guideline Local successor selection/training Workshop in Bangkok Release Guideline Local successor selection/training Education for Asian countries Management system enhancement Promotion activity MCAwith PSIA Seminar in Hanoi Seminar in Hanoi Cooperation with VINASA MCAwith VINASA Cooperation with PSIA Cooperation with ATCI Seminar in Manila Seminar in Bangkok All Rights Reserved, Copyright©IPA2015
  38. 38. 38 ・ Research for IT industry and Human Resources Development status ・ ITSS introduction, promotion ・ Preparation for adoption support Activity - IT industry research and current HRD status interview - IT company visit & interview - Training, seminar and common workshop for industry, government and academy - Document preparation Output - Research report - ITSS introduction documents - Materials for training, seminar and workshop - Planning documents ・ Pilot project implementation ・ Guideline preparation ・ Establishment for operation Activity - Pilot project promotion -Guideline updates - Successor selection - Seminar and common workshop - Management review with ATCI Output - Pilot project report - Adoption guideline - Business plan for successor - Seminar and workshop performance report - Management report ・ Full-scale ITSS adoption support and succession to incoming association Activity - Expansion support for adoption company - Guideline updates support - Successor training, business plan support - Seminar and workshop - Management review Output - Company adoption report - Maintenance system - Guideline updates - Seminar and workshop report - Business plan for successor - Management report    1st year (2013) 2nd year (2014) 3rd year (2015) Promotion activity Pilot activity Expansion and succession ・ Contribution to ASEAN skill standard ・ Industrial infrastructure enhancement by IT human resources development ・ Industry growth by IT human resources development ( skill, HRD, career path, morale and turn over improvement etc. new busiuness ) Support for liquidity of human resources in ASEAN ・ ITSS promotion in Thailand, has influence to ASEAN skill standard establishment Performance in Philippines ・ ITSS adoption support ・ Seminar implementation ・ Successor training ・ Guideline preparation ・ Effect clarification ・ To introduce our Japanese ITSS to Thailand leading ASEAN skill standard establishment and promote skill standard and also contribute to integrated ASEAN skill standard through knowledge transfer and adoption support. ・ To support IT industry growth in Thailand and improve competitiveness of Japanese IT company promoting IT human resources skill improvement and excellent IT human resources development and securing in establishing IT skill standard. Environment Effect JAIF project in Thailand Review of cooperation Activity plan for 3 years in Thailand 38All Rights Reserved, Copyright©IPA2015
  39. 39. Related association/organization 39All Rights Reserved, Copyright©IPA2015 MOU MRA
  40. 40. 40 ITSS promotion structure in Thailand METI IPA (TPQI) ATCI GPIAsia IT Venders User companies & Educational institute Strategy, Promotion, Contract MCA Support Implementation Promotion NSTDA ATCI Senior team ProOne All Rights Reserved, Copyright©IPA2015
  41. 41. 41 ASEAN Connectivity Master Plan (15 prioritised projects) All Rights Reserved, Copyright©IPA2015
  42. 42. 42 CMMI ( Capability Maturity Model Integration ) ITSS ( Skill Standard for IT professionals ) Summary Process Model Framework for process-improvement *describes what should be done in each process Skill framework for IT professionals development   *describes what is the required skill by Job category and specialty field Objective To manage system development process To measure skill of IT human resources to contribute to IT HRD Target Organization Individual Defined Level 5 Levels 7 Levels (can be customized to fit each company) How to determine Level Document availability by appraisal team KPI/Skill proficiency assessment by self-assessment and interview by manager ITSS and CMMI comparison All Rights Reserved, Copyright©IPA2015
  43. 43. • ms-tsuru@ipa.go.jp Thank you so much !! 43 All Rights Reserved, Copyright©IPA2015

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