Consumer Awareness
When Moving
Presented by:
Illinois Commerce Commission
Illinois Movers’ and Warehousemen’s Association
...
Consumer Awareness
When Moving
 How to recognize a scam
 How to keep from being scammed
 What to do if you have been scamm...
How to recognize a scam
 No documentation
 No written estimate of charges
 Demanding cash up front
 Deposit on your credit...
How to recognize a scam
 The mover’s web site has no address and no
 information about their authority or insurance
 The m...
How to recognize a scam
 When you call the mover, the telephone
 is answered with a generic “movers” or
 “moving company” ...
How to keep from being scammed
 Stay away from the internet
 Stay away from bulletin boards
 Find a mover in your local ye...
How to keep from being scammed
 Obtain references from friends
 Check complaints and license status on
 mover(s) you have ...
How to keep from being scammed
 Ask the mover to do an on-site estimate
 Ask about loss and damage
 Be suspicious of deman...
How to keep from being scammed
 Ask the mover for their Illinois
 Commerce Commission license number
 Call the Illinois Co...
What to do if you have been
scammed
 Immediately call the Illinois Commerce
 Commission 1 - (217) 782-6448
 If theft is in...
How to find a licensed mover
 Go to www.icc.illinois.gov search under
 household goods movers for “find a licensed
 househ...
How to find a licensed mover
 You may search your local yellow
 pages but follow up and make sure
 the mover is licensed b...
Moving out of state
 Buyer beware of internet leads
 Mover must be licensed by federal government
 U. S. Department of Tra...
Moving out of state
 Before you move check federal license
 and complaints by calling toll free 1-(888)
 368-7238 or visit...
Moving out of state
 Call Illinois Commerce Commission for
 help 1-(217) 782-6448
 Beware
 ◦ Stay away from the internet
 ...
Moving out of state
 Beware
 ◦ If your move does not fill a truck the mover will
   hold your shipment until they have ano...
Finally
 DO NOT put all of your worldly
 possessions in the hands of a mover
 without checking on the mover
 DO NOT put al...
Finally
 DO NOT put nice jewelry in the hands of the
 mover
 DO NOT put cash or coins in the hands of the
 mover
 DO NOT l...
Contacts
 Illinois Commerce Commission
 1-(217) 782-6448 www.icc.illinois.gov
 Illinois Movers and Warehousemen’s
 Associa...
Contacts
◦ Illinois Commerce Commission Police
   Chief Odie Carpenter (217) 785-8432
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Choosing A Mover

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Created by Tina Burgess, Illinois Commerce Commission, for consumer awareness presentations.

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Choosing A Mover

  1. 1. Consumer Awareness When Moving Presented by: Illinois Commerce Commission Illinois Movers’ and Warehousemen’s Association www.icc.illinois.gov www.imawa.com
  2. 2. Consumer Awareness When Moving How to recognize a scam How to keep from being scammed What to do if you have been scammed How to find a licensed mover Moving out of state Finally (do not’s)
  3. 3. How to recognize a scam No documentation No written estimate of charges Demanding cash up front Deposit on your credit card required Receipts for money written on pieces of paper or back of business card(s) Cheap estimate
  4. 4. How to recognize a scam The mover’s web site has no address and no information about their authority or insurance The mover claims all goods are covered by their insurance Offices and warehouse are in poor condition or non-existent The mover claims to have storage and the office is a store front
  5. 5. How to recognize a scam When you call the mover, the telephone is answered with a generic “movers” or “moving company” rather than a company’s name The mover does not provide you with a consumer guide issued by the Illinois Commerce Commission
  6. 6. How to keep from being scammed Stay away from the internet Stay away from bulletin boards Find a mover in your local yellow pages (then check them out) Licensed movers are required by law to include their license number in advertising Interview at least 3 moving companies The local licensed movers know who is licensed and who is not
  7. 7. How to keep from being scammed Obtain references from friends Check complaints and license status on mover(s) you have chosen Complaints are filed with Illinois Commerce Commission Complaints are filed with Better Business Bureau Complaints (moves across state lines) can be filed at www.protectyourmove.gov
  8. 8. How to keep from being scammed Ask the mover to do an on-site estimate Ask about loss and damage Be suspicious of demanded tips If the price is too good to be true then it probably is Do not choose a mover solely on the cost
  9. 9. How to keep from being scammed Ask the mover for their Illinois Commerce Commission license number Call the Illinois Commerce Commission and make sure the license number provided is legitimate 1-(217)-782-6448
  10. 10. What to do if you have been scammed Immediately call the Illinois Commerce Commission 1 - (217) 782-6448 If theft is involved, call your local police department as soon as you know
  11. 11. How to find a licensed mover Go to www.icc.illinois.gov search under household goods movers for “find a licensed household goods mover” Call Illinois Movers’ and Warehousemen’s Association for recommendations 1-(888)-791-2516 Illinois Commerce Commission cannot recommend movers
  12. 12. How to find a licensed mover You may search your local yellow pages but follow up and make sure the mover is licensed by calling the Illinois Commerce Commission 1-(217) 782-6448
  13. 13. Moving out of state Buyer beware of internet leads Mover must be licensed by federal government U. S. Department of Transportation/Federal Motor Carrier Safety Administration rules govern U. S. Department of Transportation has 7-9 investigators for the entire U. S.
  14. 14. Moving out of state Before you move check federal license and complaints by calling toll free 1-(888) 368-7238 or visit www.protectyourmove.gov File complaints for out of state move at www.protectyourmove.gov or by calling toll free 1-(888) 368-7238
  15. 15. Moving out of state Call Illinois Commerce Commission for help 1-(217) 782-6448 Beware ◦ Stay away from the internet ◦ Price too good to be true? It probably is ◦ Beware when moving out of state; bad movers tend to hold goods hostage for more money ◦ Beware of delivery promises ◦ Beware of giving your credit card number for a deposit more…
  16. 16. Moving out of state Beware ◦ If your move does not fill a truck the mover will hold your shipment until they have another move going in the same direction. Check delivery times and turn around times ◦ Beware of brokering – a broker is not a mover – brokers only set up moves with moving companies ◦ Brokering/bait & switch/holding goods hostage
  17. 17. Finally DO NOT put all of your worldly possessions in the hands of a mover without checking on the mover DO NOT put all of your nice furniture in the hands of a mover without checking on the mover DO NOT put your medicines in the hands of the mover
  18. 18. Finally DO NOT put nice jewelry in the hands of the mover DO NOT put cash or coins in the hands of the mover DO NOT leave your purses/wallets unattended on move day Anything you absolutely do not want lost or damaged DO NOT put in the hands of the mover
  19. 19. Contacts Illinois Commerce Commission 1-(217) 782-6448 www.icc.illinois.gov Illinois Movers and Warehousemen’s Association 217-585-2470; toll-free 1-(888) 791-2516 www.imawa.com U. S. Dept. of Transportation/Federal Motor Carrier Safety Administration 1-(888) 368-7238 www.protectyourmove.gov
  20. 20. Contacts ◦ Illinois Commerce Commission Police Chief Odie Carpenter (217) 785-8432

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