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Interpersonal Skills - Part 1


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Effective interpersonal skills ensure your success as a team player at work and promote a positive work environment. Some interpersonal skills might be part of your natural personality or disposition, but others can be learned over time.
In this SlideShare, you will learn about the importance of Interpersonal Skills and why it is essential.
Here is part 1 of the 6-part series:

Published in: Self Improvement
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Interpersonal Skills - Part 1

  1. 1. Private and Confidential 1 Interpersonal Skills
  2. 2. Private and Confidential 2 Importance of Interpersonal Skills • Interpersonal skills are the life skills we use every day to communicate and interact with other people, both individually and in groups. • People who have worked on developing strong interpersonal skills are usually more successful in both their professional and personal lives. What are Interpersonal Skills?
  3. 3. Private and Confidential 3 • Employers often seek to hire staff with 'strong interpersonal skills' - they want people who will work well in a team and be able to communicate effectively with colleagues, customers and clients • Interpersonal skills are not just important in the workplace, but our personal and social lives. People with good interpersonal skills are usually perceived as optimistic, calm, confident and charismatic- qualities that are often endearing or appealing to others. Importance of Interpersonal Skills
  4. 4. Private and Confidential 4 Basic Qualities Needed The interpersonal skills that are needed to succeed in an organizational environment are: Interpersonal skills Verbal Communication Assertiveness Problem- solving Listening Skills Negotiation Decision- making Non-verbal communication
  5. 5. Private and Confidential 5 Factors Affecting Interpersonal Skills Circle of Concern vs. Circle of Control Judgmental Different point of views Managing Emotions Building Emotional Bank Balance Appreciations
  6. 6. Private and Confidential 6 Being Non-Judgmental Seeking Clarifications Ratifying thoughts or observations Collecting enough Information to validate thoughts or observations
  7. 7. Private and Confidential 7 • Observing own Emotions • Avoiding discussions when Emotional • Avoiding writing / replying to mails • Taking a break • Expressing and not Demonstrating Managing Emotions How did you feel ?
  8. 8. Private and Confidential 8 Emotional Bank Balance Deposits: • Understanding the individual • Attending to the little things • Keeping commitments • Clarify expectations • Showing personal integrity • Apologizing sincerely when you make a withdrawal
  9. 9. Private and Confidential 9 How to Build Emotional Bank Balance? M Materials People Possess A Achievements Q Qualities people demonstrate