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Designing customer-centric libraries includes challenging traditional library assumptions. This begins with thinking like a customer and breaking down barriers. Rangeview Library District has eliminated fines and implemented WorkThink -a system for organizing materials using words instead of numbers. This new style of library is called Anythink - a place of unlimited imagination, where play inspires creativity and lifelong learning. Anythink is a community space where anything and everything is possible.
Designing customer-centric libraries includes challenging traditional library assumptions. This begins with thinking like a customer and breaking down barriers. Rangeview Library District has eliminated fines and implemented WorkThink -a system for organizing materials using words instead of numbers. This new style of library is called Anythink - a place of unlimited imagination, where play inspires creativity and lifelong learning. Anythink is a community space where anything and everything is possible.
13.
CONVENTION
S
BO
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P
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A
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N
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AC UTD L
H
T
I CA
S
T
TIV OO D
ITI R RIO
ES PE
SOCIAL NETWORKS BOOKS COMMUNITY
CONNECTIONS
S MU
OG SIC
S /BL
E
SIT
ST B
M ,
A H
B
LI
S
WE
A A
R C
T R
G N
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O A
,N I
R BR
WORKSHOPS
A NI
AU
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T T
RE
IO IA
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IC I
TH
R H
N TI
TU
T YT
A V
L E
OR
IS N
EC
D A
VIS
TL
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ES
ITS
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14.
DISRUPTION
S
BO
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CLUBS
C
OK
O
MO
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S
P
R
E
E
V
T
E
A
O
N
S
E
AC UTD L
H
T
I CA
S
T
TIV OO D
ITI R RIO
ES PE
SOCIAL NETWORKS IDEAS COMMUNITY
CONNECTIONS
S MU
OG SIC
S /BL
E
SIT
ST B
M ,
A H
B
LI
S
WE
A A
R C
T R
G N
R
E Y
O A
,N I
R BR
WORKSHOPS
A NI
AU
T NK
S
T T
RE
IO IA
,P
IC I
TH
R H
N TI
TU
T YT
A V
L E
OR
IS N
EC
D A
VIS
TL
S
ES
ITS
GU
17.
Disrupting Conventions
in Library Programming
Does it climb above features, focus on a
benefit, and create an emotional space?
18.
Disrupting Conventions
in Library Programming
Does it climb above features, focus on a
benefit, and create an emotional space?
Is it hands-on and consumer focused?
19.
Disrupting Conventions
in Library Programming
Does it climb above features, focus on a
benefit, and create an emotional space?
Is it hands-on and consumer focused?
Does it take us out of the expert role and
transfer expertise to the participant?
20.
Disrupting Conventions
in Library Programming
Does it climb above features, focus on a
benefit, and create an emotional space?
Is it hands-on and consumer focused?
Does it take us out of the expert role and
transfer expertise to the participant?
Does the idea have built-in interest or have
we just borrowed something interesting?
21.
Disrupting Conventions
in Library Programming
Does it climb above features, focus on a
benefit, and create an emotional space?
Is it hands-on and consumer focused?
Does it take us out of the expert role and
transfer expertise to the participant?
Does the idea have built-in interest or have
we just borrowed something interesting?
Is it daring?
22.
Disrupting Conventions
in Library Programming
Does it climb above features, focus on a
benefit, and create an emotional space?
Is it hands-on and consumer focused?
Does it take us out of the expert role and
transfer expertise to the participant?
Does the idea have built-in interest or have
we just borrowed something interesting?
Is it daring?
It is unique to Anythink? Or are we at least
doing it in a unique way?
23.
Disrupting Conventions
in Library Programming
Does it climb above features, focus on a
benefit, and create an emotional space?
Is it hands-on and consumer focused?
Does it take us out of the expert role and
transfer expertise to the participant?
Does the idea have built-in interest or have
we just borrowed something interesting?
Is it daring?
It is unique to Anythink? Or are we at least
doing it in a unique way?
Can it start as an evolution and build into
a revolution?
24.
Wrangler
PA R T P R O D U C T P L AC E M E N T
PA R T I N V E N TO RY CO N T R O L
PA R T D I S P L AY T EC H N I C I A N
25.
Concierge
PA R T C U S TO M E R S E R V I C E
PA R T T EC H A S S I S TA N C E
PA R T P R O D U C T P R O M OT I O N
26.
Guide
PA R T C U S TO M E R E D U C AT I O N
PA R T R E F E R E N C E A DVO C AT E
PA R T E V E N T P L A N N I N G
42.
LEED
Leadership in Energy and
Environmental Design
Internationally Recognized Green Building Certification System
Improved performance in
Energy Savings
Water Efficiency
CO2 Emissions Reduction
Improved Indoor Environmental Quality
43.
SHHH
I’M NOT BUSY
I JUST WALK
IS A FOUR-LETTER
WORD FAST
44.
LET ME ARE YOU
BREAK FEELING THE
IT DOWN BUZZ?
FOR YOU
45.
“Greatness is not a
function of circumstance.
Greatness is largely a
matter of conscious choice
and discipline.”
-J I M COLL I NS
Good to Great