Usability & User Experience in Transit systems often leaves much to be desired. Passengers encounter difficulties trip planning, ticket purchasing, navigating the system, entry, exits and many others. By using Human Centered Design principles and user focus throughout design and deployment, many transit usability barriers can be removed!
This presentation was initially posted on Slideshare in 2011 under a different profile (ilonaposner). Now it is reposted here under ilonap in an attempt to combine the two profiles, which were created accidentally without my knowledge.