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TorCHI World Usability Day Talk by Prof. Syed Ishtiaque Ahmed

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Video of this presentation is found at https://youtu.be/bbmiMr54678

BIO: Dr. Syed Ishtiaque Ahmed is an Assistant Professor of Computer Science at University of Toronto. He leads the “Third Space” research group there. He conducts research in the intersection between Human-Computer Interaction (HCI) and Information and Communication Technology and Development (ICTD). He received his PhD from Cornell University in 2017.
Dr. Ahmed established the first HCI research lab in Bangladesh in 2009. He also launched the first open-source digital map-making initiative in Bangladesh in 2010. Very recently, he and his colleagues founded an “Innovation Lab” in Bangladesh to promote grass-root level innovation in the country. Dr. Ahmed received the prestigious International Fulbright Science and Technology Fellowship in 2011. He also received Intel Science and Technology Center for Social Computing graduate fellowship in 2015. Very recently, in 2018, he has been awarded the Connaught Early Researcher Award from the University of Toronto. He has also received multiple awards for his publications including a Best Paper award in ICTD and a Best Paper Honorable Mention Award in ACM CHI. Dr. Ahmed’s work has been supported by various national and international organizations including the National Science Foundation (NSF) of USA, National Institute of Health (NIH) of USA, Intel, Microsoft Research, IBM Research, Samsung Research, the World Bank, and National Institute of Mental Health of Bangladesh. His current research is being supported by Natural Sciences and Engineering Research Council (NSERC) of Canada, and Canada Foundation for Innovation (CFI).

ABSTRACT: The top Sustainable Development Goals of United Nations, including poverty alleviation, literacy, and gender equality, are closely tied to the problem of exclusion from core economic, social, and cultural infrastructures. As a potential tool for sustainable development, technology has the responsibility to make these infrastructures more inclusive. However, to date, many of the world’s biggest technological advances have primarily benefited only a small fraction of the developed world. The goal of my research is to leverage ethnographic methods to understand the underserved populations in low-income regions, and design and develop appropriate technologies to bring sustainable positive change in their lives.

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TorCHI World Usability Day Talk by Prof. Syed Ishtiaque Ahmed

  1. 1. Understanding People and Designing Technology: Thinking and Building toward Sustainable Development Syed Ishtiaque Ahmed Department of Computer Science The University of Torornto, Toronto, ON
  2. 2. Bachelor in Computer Science and Engineering, 2009 Masters in Computer Science and Engineering, 2011 Lecturer of Computer Science and Engineering, 2009-11 Masters in Informa on Science, 2014 PhD in Informa on Science, 2017 Syed Ish aque Ahmed Cornell University Bangladesh University of Engineering and Technology
  3. 3. Research Objective and Approach Research Questions Projects Future Work
  4. 4. Research Questions Projects Future Work Research Objective and Approach
  5. 5. Information and communication technology has created an opportunity for millions of people around the world to bring changes to their life.
  6. 6. My goal is to the needs of , andunderstand underserved populations work with them technologyto improve the quality of our life with the help of .
  7. 7. Human-Technology Interaction Research Group
  8. 8. Information and Communication Technology for Development (ICTD) Human-Computer Interaction (HCI)
  9. 9. Syed Ishtiaque Ahmed, Md. Romael Hoque, Md. Rashidujjaman Rifat, Nicola Dell, "Privacy, Security, and Surveillance in the Global South: A Study of Biometric Mobile SIM Registration in Bangladesh” Priyank Chandra, Joyojeet Pal, "Market Practices and the Bazaar: TechnologySyed Ishtiaque Ahmed, Consumption in Informal ICT Markets in the Global South” Mehrab Bin Morshed, Michaelanne Dye, , Neha Kumar, "When the internet goesSyed Ishtiaque Ahmed down in Bangladesh” Syed Ishtiaque Ahmed, Nicola Bidwell, Himanshu Zade, Srihari Muralidhar, Anupama Dhareshwar, Baneen Karachiwala, Cedrick Tandong, Jacki O'Neill, "Peer-to-peer in the workplace: A view from the road", Lara Houston, Steven J. Jackson, Daniela Rosner, , Meg Young, Laewoo Kang,Syed Ishtiaque Ahmed "Values in Repair” Syed Ishtiaque Ahmed, Shion Guha, Md. Rashidujjaman Rifat, Md. Foysal Hossain, Nicola Dell, "Privacy in Repair: An Analysis of the Privacy Challenges Surrounding Broken Digital Artifacts in Bangladesh” Syed Ishtiaque Ahmed, Nova Ahmed, Faheem Hussain, and Neha Kumar, "Computing beyond Gender- Imposed Limits” Syed Ishtiaque Ahmed, Nusrat Jahan Mim, Steven J. Jackson, "Residual Mobilities: Infrastructural Displacement and Post-Colonial Computing in Bangladesh” Syed Ishtiaque Ahmed, Steven J. Jackson, Md. Rashidujjaman Rifat, "Learning to Fix: Knowledge, Collaboration and Mobile Phone Repair in Dhaka, Bangladesh” Syed Ishtiaque Ahmed, Maruf Zaber, Mehrab Bin Morshed, Habibullah Bin Ismail, Dan Cosley, Steven J. Jackson, “Suhrid: A Collaborative Mobile Phone Interface for Low Literate People” Syed Ishtiaque Ahmed, Steven J. Jackson, Nova Ahmed, Hasan Shahid Ferdous, Md. Rashidujjaman Rifat, A.S.M. Rizvi, Shamir Ahmed, Rifat Sabbir Mansur, "Protibadi: A Platform for Fighting Sexual Harassment in Urban Bangladesh” Steven J. Jackson, , Md. Rashidujjaman Rifat, "Learning, Innovation, andSyed Ishtiaque Ahmed Sustainability among Mobile Phone Repairers in Dhaka, Bangladesh” Syed Ishtiaque Ahmed, Steven J. Jackson, Maruf Zaber, Mehrab Bin Morshed, Habibullah Bin Ismail, Sharmin Afrose, "Ecologies of Use and Design: Individual and Social Uses of Mobile Phones Within Low- Literate Rickshaw-Puller Communities in Urban Bangladesh” CHI’17 CHI’17 CSCW’17 CHI’16 CHI’16 ICTD’16 LIMITS’16 CHI’15 ICTD’15 DEV’15 CHI’14 DIS’14 DEV’14 CSCW’18 Syed Ishtiaque Ahmed, Md. Romael Haque, Jay Chen, and Nicola Dell. Digital Privacy Challenges with Shared Mobile Phone Use in Bangladesh.
  10. 10. Mobile Money Community Radio One Laptop Per Child (OLPC) https://fli.institute/2014/08/25/one-laptop-per-child-olpc/ http://shethepeople.tv/indian-rural-women-find-their-voice-through-community-radio/ https://pritamkabe.wordpress.com/2011/02/24/the-mobile-money-m-pesa-phenomenon-in-kenya/
  11. 11. •Misreading the actual problem •Resource constraints •Cultural barrier •Lack of training •Corruption and politics •Lack of maintenance and repair Challenges
  12. 12. Problem identification •Misreading the actual problem •Resource constraints •Cultural barrier •Lack of training •Corruption and politics •Lack of maintenance and repair Challenges
  13. 13. Problem identification Long-term sustainability •Misreading the actual problem •Resource constraints •Cultural barrier •Lack of training •Corruption and politics •Lack of maintenance and repair Challenges
  14. 14. Problem identification Long-term sustainability Cultural impact •Misreading the actual problem •Resource constraints •Cultural barrier •Lack of training •Corruption and politics •Lack of maintenance and repair Challenges
  15. 15. Culture Politics Economy History Society Understanding People
  16. 16. Culture Politics Economy History Society Understanding People Accessible Robust Low cost Secured Building Technology Inclusive
  17. 17. Culture Politics Economy History Society Understanding People Building Technology Accessible Robust Low cost Secured Inclusive
  18. 18. Culture Politics Economy History Society Understanding People Critical Theory STS Political Economy Development Sociology Cultural Anthropology Computational Geometry Mobile Computing Social Media Graph Theory Computer Games Building Technology Accessible Robust Low cost Secured Inclusive
  19. 19. Culture Politics Economy History Society Understanding People Critical Theory STS Political Economy Development Sociology Cultural Anthropology Building Technology Accessible Robust Low cost Secured Inclusive Computational Geometry Mobile Computing Social Media Graph Theory Computer Games Ethnography Computing
  20. 20. Projects Research Questions Future Work Research Objective and Approach
  21. 21. Research Questions
  22. 22. Platforms for Voice
  23. 23. The New Scientist https://geographyeducation.org/articles/teaching-about-syrian-refugees/
  24. 24. Voice
  25. 25. Voice A comprehensive socio-technical process for obtaining freedom
  26. 26. Access Voice Freedom Visibility Infrastructure
  27. 27. Access Voice Freedom How can technology be accessible to all? Infrastructure Visibility
  28. 28. Access Voice Freedom How can technology be accessible to all? How to achieve social freedom over a technology? Infrastructure Visibility
  29. 29. Access Voice Freedom How can technology be accessible to all? How can people make their voice heard? Infrastructure Visibility How to achieve social freedom over a technology?
  30. 30. Access Voice Freedom How can technology be accessible to all? How can people make their voice heard? Infrastructure How to make infrastructure inclusive and sustainable? Visibility How to achieve social freedom over a technology?
  31. 31. Access Voice Freedom How can technology be accessible to all? How can people make their voice heard? Infrastructure How to make infrastructure inclusive and sustainable? Visibility How to achieve social freedom over a technology?
  32. 32. Projects Access Freedom Infrastructure Visibility Future Work Research Objective and Approach Research Questions
  33. 33. Access
  34. 34. 1 in every 5 people in the world are illiterate Access https://www.reddit.com/r/MapPorn/comments/30r3yk/literacy_rates_across_the_world_1350625/
  35. 35. Affordable Network Inexpensive Devices Appropriate Interface for low-literate users Access http://www.photonicyatra.com/keyword/rural;mobile http://worldbiggestcell.blogspot.com/2013/02/best-mobile-phones.html
  36. 36. Icon Based Interface Speech Based Interface Medhi et al. ‘06, Parikh ‘06 Patel et al. ‘06, Sherwani ‘06 Access http://www.live-smart.co/smart-home/control-hubs/now-windows-10-will-able-control-smart-home-6266
  37. 37. Individual model of use Access
  38. 38. Individual model of use Collaborative model of use Parikh et al. ‘06, Burell et al. ‘10, Samvabasivan et al. ‘10 Access Collaboration-based Design
  39. 39. Rickshaw Garage at Kamrangirchar Dhaka Bangladesh Access
  40. 40. Rickshaw Garage at Kamrangirchar Dhaka Bangladesh Access 6 months long Ethnography Interview Observation Focus Group Discussion Participatory Design
  41. 41. Access Problems: - calling wrong numbers - wasting money - wasting time - getting embarrassed Individual Strategies: - memorizing images - memorizing serial - random guess
  42. 42. Ecology of Use Ahmed et al.,"Ecologies of Use and Design: Individual and Social Uses of Mobile Phones Within Low-Literate Rickshaw-Puller Communities in Urban Bangladesh", ACM DEV 2013. Access
  43. 43. Access
  44. 44. “Even the idea of a pure gift is a contradiction. By ignoring the universal custom of compulsory gifts we make our own record incomprehensible to ourselves: right across the globe and as far back as we can go in the history of human civilization, the major transfer of goods has been by cycles of obligatory returns of gifts.” Access http://www.beyond-the-pale.co.uk/MarcelMauss.jpg
  45. 45. Unavailability of Help
  46. 46. Participation and Design Access
  47. 47. Seeker Helper Friend Access
  48. 48. Seeker Helper Friend Access
  49. 49. Seeker Helper Friend Access
  50. 50. Mapping the community to a graph
  51. 51. Mapping the community to a graph Stripping off social, cultural, and historical context
  52. 52. Low-literate user Helpers
  53. 53. V: Set of all nodes H: Set of Helpers U: Set of Illiterate Users V = H + U E={(x->y): x ε U and y ε H} G=(V,E) Low-literate user Helpers Help Network
  54. 54. ∀ m ε U: R(m)= Ranking of the helpers for m = {x ,x , … x }, n = |H|m1 m2 mn B(m) = Budget ∀ n ε H: A(n) = availability of n C(n) = Maximum capacity of n P(n) = Price of using n = 0 R(n)= Ranking of the helpers for n = {x ,x , … x }, m = |U|n1 n2 nm Bipar te Graph, B
  55. 55. H1 H2 H3 H4 H5 U1 4 3 5 1 2 U2 5 4 1 2 3 U3 3 4 1 5 2 U4 1 2 3 4 5 U5 1 3 4 2 5 U6 1 2 5 4 3 U7 4 1 3 2 5 U1 U2 U3 U4 U5 H1 1 3 5 4 2 H2 2 1 3 5 4 H3 5 2 3 4 1 H4 2 3 5 4 1 H5 3 1 2 5 4 H6 4 1 5 3 2 H7 4 1 5 2 3 Users’ Ranking Helper’ Ranking
  56. 56. H1 H2 H3 H4 H5 U1 4 3 5 1 2 U2 5 4 1 2 3 U3 3 4 1 5 2 U4 1 2 3 4 5 U5 1 3 4 2 5 U6 1 2 5 4 3 U7 4 1 3 2 5 U1 U2 U3 U4 U5 H1 1 3 5 4 2 H2 2 1 3 5 4 H3 5 2 3 4 1 H4 2 3 5 4 1 H5 3 1 2 5 4 H6 4 1 5 3 2 H7 4 1 5 2 3 Users’ Ranking Helper’ Ranking Na onal Resident Matching Program (NRMP) (Roth ‘82) Stable Marriage Problem: Matching helpers with askers
  57. 57. V: Set of all nodes H: Set of Helpers U: Set of Illiterate Users V = H + U E={(x,y): x ε U and y ε H} G=(V,E) ∀ n ε H, A(n) = availability of n C(n) = Maximum capacity of n P(n) = Price of using n = 0 R(n)= Ranking of the helpers for n = {x ,x , … x , m} = |U|n1 n2 nm ∀ m ε U: R(m)= Ranking of the helpers for m = {x ,x , … x }, n = |H|m1 m2 mn B(m) = Budget
  58. 58. ∀ n ε F: A(n) = availability of n C(n) = Maximum capacity of n P(n) = Price of using n R(n)= Ranking of the helpers for n = {x ,x , … x }, m = |U|n1 n2 nm Pf(n) = Performance of n (inversely propor onal to the number of missed calls) V: Set of all nodes H: Set of Helpers U: Set of Illiterate Users V = H + U E={(x,y): x ε U and y ε H} G=(V,E) ∀ n ε H, A(n) = availability of n C(n) = Maximum capacity of n P(n) = Price of using n = 0 R(n)= Ranking of the helpers for n = {x ,x , … x , m} = |U|n1 n2 nm ∀ m ε U: R(m)= Ranking of the helpers for m = {x ,x , … x }, n = |H|m1 m2 mn B(m) = Budget Mixing gift with paid service
  59. 59. V: Set of all nodes H: Set of Helpers U: Set of Illiterate Users V = H + U E={(x,y): x ε U and y ε H} G=(V,E) ∀ n ε H, A(n) = availability of n C(n) = Maximum capacity of n P(n) = Price of using n = 0 R(n)= Ranking of the helpers for n = {x ,x , … x , m} = |U|n1 n2 nm ∀ m ε U: R(m)= Ranking of the helpers for m = {x ,x , … x }, n = |H|m1 m2 mn B(m) = Budget Mixing gift with paid service ∀ n ε F: A(n) = availability of n C(n) = Maximum capacity of n P(n) = Price of using n R(n)= Ranking of the helpers for n = {x ,x , … x }, m = |U|n1 n2 nm Pf(n) = Performance of n (inversely propor onal to the number of missed calls)
  60. 60. ∀ n ε F, A(n) = availability of n C(n) = Maximum capacity of n P(n) = Price of using n R(n)= Ranking of the helpers for n = {x ,x , … x }, m = |U|n1 n2 nm Pf(n) = Performance of n (inversely propor onal to the number of missed calls) Objec ves: 1. Minimizing caller’s costs 2. Maximizing helper’s profit 3. Maximizing experiences V: Set of all nodes H: Set of Helpers U: Set of Illiterate Users V = H + U E={(x,y): x ε U and y ε H} G=(V,E) ∀ n ε H, A(n) = availability of n C(n) = Maximum capacity of n P(n) = Price of using n = 0 R(n)= Ranking of the helpers for n = {x ,x , … x , m} = |U|n1 n2 nm ∀ m ε U: R(m)= Ranking of the helpers for m = {x ,x , … x }, n = |H|m1 m2 mn B(m) = Budget Mixing gift with paid service
  61. 61. Helper Operational Diagram
  62. 62. Difference in Operating Systems
  63. 63. Zipped Text Zipped Text Sender End Receiver End Access Data Communication
  64. 64. Privacy: From Practice to Design Access
  65. 65. Asker’s Interface
  66. 66. Helper’s Interface
  67. 67. - 12 participants - 6 weeks of study - Two kinds of helpers: - Community Source – the garage owner and his brother - Crowd Source – a group of free lance workers - Use of the software was tracked through SMS - After 6 weeks - Interviews - Focus groups Field Deployment AccessAvrgFrequency Time 0 1 2 3 4 5 1st week 2nd week 3rd week 4th week 5th week
  68. 68. - Ease and Availability - Reluctance to take help from freelancers - Improved Community bonds Ahmed et al., , ACM“Suhrid: A Collaborative Mobile Phone Interface for Low Literate People” DEV 2015. Access Field Deployment - 12 participants - 6 weeks of study - Two kinds of helpers: - Community Source – the garage owner and his brother - Crowd Source – a group of free lance workers - Use of the software was tracked through SMS - After 6 weeks - Interviews - Focus groups
  69. 69. Access Longitudinal Study Sat Sun Mon Tue Wed Thurs Fri 1 2 3 4 5 00 06 12 18 00 1 2 3 4 5 86% 11.5% 2.5% 1 2 3 4 5 6 7 8 9 10 2 3.5 Average availability in a week Average availability in a day Average number of phone call Success rate of phone call - 6 months - 120 participants
  70. 70. Access Impact BRAC, The largest NGO in the world, contacted us to experiment with Suhrid’s model for their mobile money transfer project in all 64 districts in Bangladesh.
  71. 71. - Calling a number - Saving a contact - Playing music - Playing videos - Operating computers - Searching online - Using social media - Online shopping
  72. 72. - Calling a number - Saving a contact - Playing music - Playing videos - Operating computers - Searching online - Using social media - Online shopping - Low-literate - Visually impaired - Senior citizens - Refugees
  73. 73. - Calling a number - Saving a contact - Playing music - Playing videos - Operating computers - Searching online - Using social media - Online shopping - Low-literate - Visually impaired - Senior citizens - Refugees - Unemployed - Refugees - Part-timers - Learners
  74. 74. - Gender - Young to old - Quarrel - Out of budget Challenges
  75. 75. Shifting the Design Space Cognitive ability Graphical Interface
  76. 76. Social Political Cultural Shifting the Design Space Postcolonial Design Cognitive ability Graphical Interface
  77. 77. Freedom
  78. 78. About 5,000 incidents of sexual violence were reported in Dhaka between October 2011 to September 2012 Freedom http://greenwatchbd.com/62638/
  79. 79. About 5,000 incidents of sexual violence were reported in Dhaka between October 2011 to September 2012 12,000 harassments were reported in the country in 2014 Freedom http://greenwatchbd.com/62638/
  80. 80. About 5,000 incidents of sexual violence were reported in Dhaka between October 2011 to September 2012 12,000 harassments were reported in the country in 2014 Most incidents of sexual harassment go unreported. Freedom http://greenwatchbd.com/62638/
  81. 81. Freedom
  82. 82. Freedom
  83. 83. “You will hardly find any Bangladeshi girl who traveled on the streets and has not experienced sexual harassment. Some women are brave enough to talk about it, while others remain silent for many reasons.” -An anonymous online survey participant Freedom
  84. 84. “I shared these stories with my family only a long time after the incident. After one and half year ... I could not share that much with friends either because I was not sure how they would think about me after hearing these ... But finally I had to share these with one of my friends, because I wanted to live my life.” -An participantinterview Freedom
  85. 85. “My mother taught me to stay quiet. But I will ask my daughter to carry a knife.” -A DiscussionFocus Group participant Freedom
  86. 86. On-the-spot help Reaching friends Sharing experiences Freedom
  87. 87. Reaching friends Sharing experiences Silence On-the-spot help Freedom
  88. 88. Can the subaltern speak? Gayatri Spivak Freedom https://www4.uwm.edu/c21/archivepage/timeline/1990s/99spivak/spivak.shtml
  89. 89. On-the-spot help Making loud sound Informing Police
  90. 90. Mapping Bangladesh Ahmed et al., , in Human-Computer Interaction, Tourism and Cultural Heritage,"The State of OpenStreetMap in Bangladesh" Lecture Notes in Computer Science (LNCS), Volume 7546, 2012, pp 133-143, Springer.
  91. 91. Mapping Harassment
  92. 92. Mapping Harassment
  93. 93. Recommending Police Location
  94. 94. Points
  95. 95. Voronoi DiagramPoints
  96. 96. Voronoi Diagram Delaunay TriangulationPoints
  97. 97. Voronoi Games Crime Spot Police Location
  98. 98. Individual Isola on Component wise Isola on Isolating Crime Spots 3(n-1)-h h= size of convex hull O(n) Ahmed et al., , International"Vindictive Voronoi Games and Stabbing Delaunay Circles" Symposium on Voronoi Diagrams in Science and Engineering (ISVD), 2010.
  99. 99. Ahmed et al., , International"Vindictive Voronoi Games and Stabbing Delaunay Circles" Symposium on Voronoi Diagrams in Science and Engineering (ISVD), 2010. 5|M|, M=maximum size of matching O nm Inserting a new Police site
  100. 100. S D Ranking Routes based on Safety d1 d2 d3 d4 d5 d6 d7
  101. 101. Protibadi: The Mobile App Freedom Panic Button For reporting an incident For adding friends
  102. 102. Protibadi: The Website Freedom Interactive visualization of harassment incidents Anonymous blogs by women List of harassment incidents
  103. 103. Protibadi: The Facebook Page Freedom
  104. 104. “yesterday i was going by rickshaw. it was going through a crowdy (sic. “crowded”) road. because of the crowd the rickshaw was going slowly. suddenly i felt that someone grabbed my thigh. i was shocked, i tried to find out who it was, then i saw a figure rushing towards the crowd. it was totally unexpected and really horrible..it happened near shyamoli area.” - A report on Protibadi website Freedom
  105. 105. Media Coverage Freedom http://www.bbc.co.uk/programmes/n13xtmdg https://www.newscientist.com/
  106. 106. Debates “…there must be a rigid partition to separate males and females, and all the fare must be collected from her male companion … so why r u fussing around with your so called feminism without rules of Shari’ah?" -A Facebook user at Protibadi Facebook page Freedom
  107. 107. “This is a great initiative, but there is a weakness in their intention. They are making this so that women can avoid the places where eve teasing takes place. If this continues we have to keep the women inside an almirah after a few days. They should instead post the pictures and profiles of the perpetrators.” -A Facebook user commenting on “Protibadi” on Facebook Controversies Ahmed et al., , ACM"Protibadi: A Platform for Fighting Sexual Harassment in Urban Bangladesh" CHI 2014. Freedom
  108. 108. Safe Route Suggestion This version had more than 1,000downloads in one month (February 2014) Freedom
  109. 109. This app has been downloaded more than 50,000times from the Google Play store. Freedom http://www.maya.com.bd/#/
  110. 110. Data Collection Requirement Analysis DevelopmentEvaluation
  111. 111. Data Collection Requirement Analysis DevelopmentEvaluation
  112. 112. "Code it, girl!" is a community to create coding awareness among young girls and to make them interested to learn coding. Freedom http://codeitgirl.org/ Ahmed et al., in the Workshop on Computing within“Computing beyond Gender-Imposed Limits", Limits, LIMITS 2016.
  113. 113. How can design help marginalized people voice their experience?
  114. 114. Factory workers in Bangladesh Ethnography
  115. 115. Freedom Ethnography
  116. 116. Critical Reflection of Voice through Crowd Funding
  117. 117. Visibility
  118. 118. https://lareviewofbooks.org/article/critical-intimacy-interview-gayatri-chakravorty-spivak/ “ speak“who will ?” is less crucial than “who will ?”listen ”
  119. 119. Visibility Gulistan Underground market
  120. 120. Ethnography - participatory observation - interviews - biography - video recording
  121. 121. Art and Craft (DIS’14)
  122. 122. Learning and Sustainability (ICTD’15)Art and Craft (DIS’14)
  123. 123. Learning and Sustainability (ICTD’15)Art and Craft (DIS’14) Values in Repair (CHI’16)
  124. 124. Learning and Sustainability (ICTD’15)Art and Craft (DIS’14) Values in Repair (CHI’16) Privacy in Repair (ICTD’16)
  125. 125. New Platform for Sustainable Development Visibility Ahmed et al. "Learning to Fix: Knowledge, Collaboration and Mobile Phone Repair in Dhaka, Bangladesh", ACM ICTD 2015.
  126. 126. Visibility of the Art and Skills in marginalized professions
  127. 127. How much do Indian auto-rickshaw drivers havevoice over the ride-sharing mobile phone applications?
  128. 128. Ethnography - Ethno-methodology - participatory observation - in-situ interviews
  129. 129. How much do Indian auto-rickshaw drivers havevoice over the ride-sharing mobile phone applications? Freedom ride assignment algorithm is not transparent hidden labor and cost for the drivers driving experience is not valued driver’s voices are not allowed
  130. 130. How much do Indian auto-rickshaw drivers havevoice over the ride-sharing mobile phone applications? Freedom Making the algorithm transparent Making labor visible Valuing driving experience Making drivers’ voices heard Best Paper Nomination Ahmed et al., "Peer-to-peer in the workplace: A view from the road", ACM CHI 2016
  131. 131. Infrastructure
  132. 132. Global forced displacement tops 50 million for first time in post-World War II era. Infrastructure Low income countries host over 86% of the world’s refugees.
  133. 133. Hacking Making Repairing Ahmed et al., "Residual Mobilities: Infrastructural Displacement and Post-Colonial Computing in Bangladesh", ACM CHI 2015. Infrastructure
  134. 134. We designed and developed a portable house with the evicted slum dwellers, which received the “Holcim Sustainable Construction Award, 2014 (Next generation)” Infrastructure
  135. 135. Access Voice Freedom Visibility Infrastructure Access Voice Freedom Visibility Infrastructure
  136. 136. Projects Future Work Research Objective and Approach Research Questions
  137. 137. Access Voice Freedom Visibility Infrastructure Access Voice Freedom Visibility Infrastructure
  138. 138. https://sustainabledevelopment.un.org/sdgs
  139. 139. Access Voice Freedom Visibility Infrastructure Access Voice Freedom Visibility Infrastructure
  140. 140. Access Voice Freedom Visibility Infrastructure Access Voice Freedom Visibility Infrastructure
  141. 141. Ongoing and future projects
  142. 142. Extending VOICE to Health Care
  143. 143. Extending VOICE to Health Care Stigma Superstition
  144. 144. Extending VOICE to Health Care Access Freedom Infrastructure Visibility -Information -Communication -Education -Entertainment -Community -School -Jobs -Skills -Art -Creativity Stigma Superstition
  145. 145. Toronto, Canada Indiana, USA Dhaka, Bangladesh Bangalore, India
  146. 146. Toronto, Canada Indiana, USA Dhaka, Bangladesh Bangalore, India National Institute of Health (NIH), USA R21 Research Grant Award (top 1%), 2018
  147. 147. Extending VOICE to Refugee Crisis
  148. 148. Extending VOICE to Refugee Crisis Politics of Legality
  149. 149. Privacy and Security issues in ICTD Ahmed et al., “Privacy, Security, and Surveillance in the Global South: A Study of Biometric Mobile SIM Registration in Bangladesh.", CHI’17 Extending VOICE to Refugee Crisis Access Freedom Infrastructure Visibility Access Infrastructure Visibility -fundamental needs - long term needs -community building -respect -privacy protection -political right Politics of Legality
  150. 150. Syrian Refugees in Toronto Rohingya Refugees in Bangladesh Afghan Refugees in Iran Syrian Refugees in Turkey Iraqi Refugees in Jordan
  151. 151. Syrian Refugees in Toronto Rohingya Refugees in Bangladesh Afghan Refugees in Iran Syrian Refugees in Turkey Iraqi Refugees in Jordan - NSERC DISCOVERY Grant (2018) - Connaught New Researcher Award (2018)
  152. 152. Extending VOICE to Environmental Justice Access Freedom Infrastructure Visibility Access Infrastructure Visibility -healthy workspace -environmental awareness -Pollution free environment Injustice
  153. 153. Montreal, Canada Dhaka, Bangladesh Indiana, USA Buffalo, USA Czech Republic
  154. 154. Montreal, Canada Dhaka, Bangladesh Indiana, USA Buffalo, USA Czech Republic - Canada Foundation for Innovation - John R. Evans Leaders Fund (2018) - Ontario Research Fund (2018)
  155. 155. North America Steve Jackson Dan Cosley Nicki Dell Steve Easterbrook Bangladesh International Nova Ahmed Mehrab Bin Morshed Maruf Zaber Md. Rashidujjaman Rifat Daniela Rosner Neha KumarJacki O’Neill Nic Bidwell Collaborators
  156. 156. Collaborators
  157. 157. Funding Sources
  158. 158. “Development is freedom; both through instrumental and constitutive means.” - Prof. Amartya Sen (Noble Laureate in Economics) http://sbankiamo.it/amartya-sen/
  159. 159. “Development is freedom; both through instrumental and constitutive means.” - Prof. Amartya Sen (Noble Laureate in Economics) Can provide us with such ?freedom VOICE http://sbankiamo.it/amartya-sen/
  160. 160. Thank You Questions Suggestions Feedback Syed Ishtiaque Ahmed Email: ishtiaque@cs.toronto.edu
  161. 161. “Development is freedom; both through instrumental and constitutive means.” - Prof. Amartya Sen (Noble Laureate in Economics) Can provide us with such ?freedom VOICE http://sbankiamo.it/amartya-sen/

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