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Ian Jindal: presentation to the Adobe Online Retailing Excellence seminar

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Ian Jindal: presentation to the Adobe Online Retailing Excellence seminar

  1. 1. In search of retail excellent - a customer’s view Adobe Best Practice Web2.0 seminar: July 2008 www.ianjindal.com
  2. 2. Excellence vs quality
  3. 3. Quality Say what you do. Do what you say. Repeat.
  4. 4. Quality ... then improve.
  5. 5. Quality in eCommerce - your business to the web The customer’s view counts
  6. 6. Quality in eCommerce - your business to the web The customer’s view counts
  7. 7. Quality in eCommerce - your business to the web The customer’s view counts
  8. 8. Focus on Rich Media and data
  9. 9. Rich Media
  10. 10. Rich Media
  11. 11. Rich Media
  12. 12. Poor Media
  13. 13. Poor Media

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