“What makes a successful online business”
Clearwater Corporate Finance - breakfast seminar: September 2008
               ...
Today
• Retail context


        • Sustainable
          competitive position


        • Cross-channel


        • Service


  ...
• 40% up at £13bn
                                 • 65% online, of
                                   which 90% on
      ...
3 sustainable competitive positions..
• Customer
       Product                          – segment
                                        – needs
             ...
Reassessing Retail
• “Retaillier” - Slice
                       & Dice, focus on
                       customer - tailor-
                 ...
Cross-channel experience
Service
Not covered... so much - but build on a focused
foundation of service
Commercial Challenges
• Ruthless
                          customer and/
                          or price focus
                        • Acti...
Thank you.


www.ianjindal.com
Upcoming SlideShare
Loading in …5
×

Ian Jindal: Presentation to Clearwater Corporate Finance's breakfast briefing.

1,110 views

Published on

http://www.ianjindal.com/breakfast-briefing-clearwater-corporate-finance/

Presentation to Clearwater's contacts - investors and entrepreneurs - at a breakfast briefing on ecommerce and retail.

Published in: Business, Education
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
1,110
On SlideShare
0
From Embeds
0
Number of Embeds
19
Actions
Shares
0
Downloads
51
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Ian Jindal: Presentation to Clearwater Corporate Finance's breakfast briefing.

  1. 1. “What makes a successful online business” Clearwater Corporate Finance - breakfast seminar: September 2008 www.ianjindal.com
  2. 2. Today
  3. 3. • Retail context • Sustainable competitive position • Cross-channel • Service • Then get complex Today
  4. 4. • 40% up at £13bn • 65% online, of which 90% on broadband • Rising tide floats all boats? • 99% pregnant? • Christmas day sales - 4.4m customers online. Donuts: there’s no “middle” in ecommerce
  5. 5. 3 sustainable competitive positions..
  6. 6. • Customer Product – segment – needs – access Operations • Product – exclusivity – access – knowledge • Operations Customer – efficiency – effectiveness – service 3 sustainable competitive positions..
  7. 7. Reassessing Retail
  8. 8. • “Retaillier” - Slice & Dice, focus on customer - tailor- made. • Heart of retail is – close to customer – responsive – service • New brands - based on what you DO not what you say. • Price & product: make old retailers into wholesalers Reassessing Retail
  9. 9. Cross-channel experience
  10. 10. Service
  11. 11. Not covered... so much - but build on a focused foundation of service
  12. 12. Commercial Challenges
  13. 13. • Ruthless customer and/ or price focus • Action, not just words: say what you do, do what you say, repeat. • Think ‘retail’! • Then guild the lilly. Commercial Challenges
  14. 14. Thank you. www.ianjindal.com

×