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Iso introduction 2017

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The International Organization for Standardization (ISO; French: Organisation internationale de normalisation; Russian: Международная организация по стандартизации[3]) is an international standard-setting body composed of representatives from various national standards organizations.
Founded on 23 February 1947, the organization promotes worldwide proprietary, industrial and commercial standards. It is headquartered in Geneva, Switzerland,[4] and as of March 2017 works in 162 countries.[1]
It was one of the first organizations granted general consultative status with the United Nations Economic and Social Council.

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Iso introduction 2017

  1. 1. International Organization for Standardization 5/8/2017 Complied & Created By Junaid Bhat 1
  2. 2. 5/8/2017 Complied & Created By Junaid Bhat 2 In 1946, delegates from 25 countries met in London and decided to create a new international organization, of which the object would be "to facilitate the international coordination and unification of industrial standards". The new organization, ISO, officially began operations on 23 February 1947. ISO is a network of the national standards institutes of 163 countries, on the basis of one member per country, with a Central Secretariat in Geneva, Switzerland, that coordinates the system.
  3. 3. 5/8/2017 3Complied & Created By Junaid Bhat Business Objectives Achieving set standards Process Driven System ISO
  4. 4. 5/8/2017 Complied & Created By Junaid Bhat 4
  5. 5. MISSION OF 5/8/2017 5 • International exchange of goods and services. • Public Demand for quality, safety and environment protection. • Provide a single set of standards that are recognized and respected everywhere. • Security. • To support sustainable world economy. Complied & Created By Junaid Bhat
  6. 6. • ISO 9000- Quality Management Systems- Fundamentals and vocabulary • ISO 9001 Management system (Requirements) • ISO- 9004– Quality Management System Guide line for performance improvement (includes financial resource, needed) • ISO 19011– Guideline for auditing quality systems • ISO 22000 2005 – Food safety Management system • ISO 15161:2001– Integrate HACCP with ISO 9001 5/8/2017 6Complied & Created By Junaid Bhat
  7. 7. 5/8/2017 7 What is QUALITY? Complied & Created By Junaid Bhat
  8. 8. Definition Quality 5/8/2017 8 “Ability to satisfy stated and implied needs.” Characteristics Distinguishing feature of a PRODUCT Note 1: It can be inherent or assigned. Note 2: It can be qualitative or quantitative. Note 3: Classes of Characteristics * Physical * Sensory * Behavioral * Temporal Complied & Created By Junaid Bhat
  9. 9. 5/8/2017 9 Implied Need: Those need that need not be stated by customer but are Implied to be understood by supplier. E.g.: While buying CAR you don’t say with steering, Brakes etc. Stated needs: Those needs that has to be stated, otherwise Quality may be differently given by supplier than what Customer wants. E.g.; RED COLOR CAR Complied & Created By Junaid Bhat
  10. 10. 5/8/2017 10  QUALITY CHARACTERISTICS “ Inherent Characteristics of a Product, Process or System related to Requirement”  PRODUCT “ The RESULT of a PROCESS” or “ Result of a set of Interrelated Or Interacting activities which transform Inputs into Outputs”  SYSTEM “ Set of interrelated or interacting elements (PROCESS)” CONFORMANCE “Fulfillment of a requirement (Including implied and stated)” Complied & Created By Junaid Bhat
  11. 11. NON-CONFORMANCE Non-Fulfillment of a requirement Partially/ Fully (Including Implied or Stated) Note: This needs correction or Corrective action. CORRECTION “ Action to eliminate a detected Non-Conformity” CORRECTIVE ACTION “Action to eliminate the cause of a detected Non-Conformity” 5/8/2017 11Complied & Created By Junaid Bhat
  12. 12. PROCESS “Any activity or a set of activity that uses resources to transform Inputs to Outputs can be called as a PROCESS” OR “Set of interrelated or interacting activities which transform Inputs into outputs – Either Conforming / Non-Conforming” PROCESS APPROACH “The systematic identification and management of processes employed within an organization & particularly the interactions between such processes is referred to as the “process approach” 5/8/2017 12Complied & Created By Junaid Bhat
  13. 13. 5/8/2017 13 PROCESS MONITORING MEASURING IN ANY ORGANIZATION Resources Man Machine Materials Methods Products Tangible Item Service Software Complied & Created By Junaid Bhat
  14. 14. Understanding the - Process Approach 5/8/2017 14 Schematic Representation of a Process PROCEDURE “Specified way to carry out an activity or a PROCESS – may be documented or not. PROCESS Input (Includes resources) Output PRODUCT (“Result of a process”) MONITORING AND MEASUREMENT OF PROCESS (Before, during and after the process) Complied & Created By Junaid Bhat
  15. 15. 5/8/2017 15Complied & Created By Junaid Bhat
  16. 16. Understanding the - Process Approach 5/8/2017 16 PROCESS A Input of Process A Output from Process A Input to Process B PROCESS B Output from Process B Chain of INTER-RELATED PROCESS Inputs and Outputs can be Material Equipment Component Energy Information Financial Resources etc. PROCESS MAPPING Complied & Created By Junaid Bhat
  17. 17. QUALITY & QUALITY ASSURANCE – RELATION – INSPECTION & QUALITY 5/8/2017 17Complied & Created By Junaid Bhat Inspection: Verification activity to evidence – Practical is as per desired requirements. Quality Control: Verification activity to evidence of results of practice as per desired requirements and also taking appropriate corrective Actions to eliminate the Cause of the NC Quality Assurance: Address the entire lifecycle of a product, starting from initial product identification to final inspection reliability in use, and our satisfaction. The emphasis of this QA is towards improvement of the Process Capability, Detection & Prevention of NC. This can be achieved through the use of more comprehensive quality manual, improved Procedures & Work Instruction & auditing the quality system, that a continued quality improvement loop exists , using appropriate statistical Techniques
  18. 18. 5/8/2017 18Complied & Created By Junaid Bhat
  19. 19. 5/8/2017 Complied & Created By Junaid Bhat 19

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