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                                                   info@egeniq.com
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       The Business Case
                    For Telecommuting


                               Ivo Jansch
Day Camp 4 Developers 2 - March 5th, 2011
About Egeniq




‣ Startup
‣ Mobile
‣ Geeks
‣ Distributed
‣ Lean

                2
About Ivo




‣ Enterprenerd
‣ Author
‣ Developer
‣ @ijansch


                 3
Traffic Jams




               4
Congestion Statistics


Bloomberg January 2011 Report:
‣ Traffic congestion cost the U.S. $114.8 billion in time
    and fuel in 2009
‣ Congestion in 2009 wasted 28 gallons of fuel per
    commuter
‣ Chicago and Washington tied for the most congested
    urban area with commuters delayed by 70 hours a
    year on average

Source: http://www.bloomberg.com/news/2011-01-20/traffic-jams-cost-u-s-114-8-billion-in-
time-fuel-in-09-institute-says.html

                                                                                           5
Quick Win




If every office worker will work from home just
   one day a week, most countries would no
      longer have a congestion problem.




                                                  6
Telecommuting Statistics


‣ 40% of working population could work from
  home (at least part time)
‣ 2% considered home primary work place
  (2008 number)
‣ 13% occasionally telecommuted
‣ Telecommuter numbers expected to grow
  33% in the next 3 years (private sector)
Source: http://en.wikipedia.org/wiki/Telecommuting


                                                     7
The Bottom Line
Savings and Costs when telecommuting



                                       8
Telecommuting Direct Savings




‣ Office Space
‣ Office Supplies
‣ Travel (time and money)
‣ Utility Bill


                               9
Telecommuting Direct Costs




‣ Home office supplies
‣ Communication cost (phonebills, internet)



                                              10
Telecommuting Indirect Savings




‣ Well-rested staff = more productive staff
‣ Happier staff = more productive staff
‣ Larger talent pool = more skilled staff
‣ Less congestions = better economy


                                              11
Telecommuting Indirect Cost




‣ Communication Efficiency Loss
‣ Disconnected Staff = Less Productive Staff?



                                                12
Benefit: Increased Reach




                           13
The Work / Life Balance



‣ Adjust work to family instead of vice versa
‣ Drop the kids off at school
‣ Tasks between parents more evenly
  balanced


‣ The line between work and spare time is
  fading

                                                14
Communication
 Colocation is Overrated



                           15
The Tale Of The Office Door




                              16
The Tale Of The Two Towers




                             17
Communication Is Changing




                            18
Talking To The Penguin




        Also known as ‘talking to the cat’
                                             19
The Increased Talent Pool
         Recruiting Telecommuters



                                    20
The Increased Talent Pool

                         Please leave your friends and
                       family behind for this amazing job




                                                            21
The Increased Talent Pool



                            ?!?!?!




                                     22
The Increased Talent Pool



                                         Great
                                        Developer
                               My
                             company




      Great
     Developer
                                        Great
                                       Developer
                  Great
                 Developer




                                                    23
Hurdles




‣ Salary differentiation
‣ The “London Tax”
‣ The Interview Process


                           24
International Distribution Hurdles




‣ Laws
‣ Taxes



                                     25
The Distributed Workplace
          The Cloud As An Enabler



                                    26
The File Server Is Dead




‣ Documents in the cloud
 • Google Docs
 • Dropbox
‣ Applications in the cloud
 • Private or public
‣ Source Control

                              27
Broadband




            Ubiquitous, fast internet
                                        28
Day To Day Operations
              Challenges



                           29
Project Management




‣ Skills required
 • Communication skills
 • Communication skills
 • Communication skills
 • Communication skills
‣ Needs to believe in telecommuting

                                      30
Four Ways To Structure A Team




‣ No Telecommuting
 • Agile ‘colocated teams’ principle


‣ Distributed Teams
 • Two ore more colocated teams working on different parts



                                                             31
Four Ways To Structure A Team




‣ A few team members telecommute
 • Works well if some components are isolated
 • Be wary of isolation


‣ Everybody telecommutes
 • May not be ideal for everybody



                                                32
Security



‣ Teleworkers are a threat to corporate IT
 • Email leaves the firewall, scary!
 • Not being in control of the desktop
 • No control over where information goes


‣ Ways to cope:
 • Standardization
 • ‘Bring your own device’ policy

                                             33
International Telecommuting




‣ Timezone Challenges
 • (At what time is the #dc4d lunch break for you?)




                                                      34
Telecommuting Requirements
               It’s not for everyone



                                       35
It only works if everybody’s on board




‣ Employee Buy-In
‣ Management Buy-In
‣ Customer Buy-In


                                        36
Management Requirements




‣ Project Manager communication skills
‣ Results Driven
 • ‘Manage by objectives’ vs close scrutiny
‣ Self Regulation
‣ Shared Responsibility

                                              37
A Couch Is Not An Office




                           38
Workplace Requirements




‣ Ergonomic desk and chair
‣ Good working conditions
‣ Environment where you can concentrate
 • Common interruptors: kids, pets and partners
‣ Proper internet connection

                                                  39
Telecommuting != work from home




‣ Coworking spaces
‣ Telework centers
‣ Shared office space


                                  40
Alternative: Nomad Workers




                             41
Job Requirements

                   Can I work
                   from home
                   tomorrow?




‣ Work packages
 • Stories
 • Tickets


                                42
Telecommuting Enablers
     Increasing chances of success



                                     43
Know Your Coworkers



‣ Learn to read people.
 • That’s brilliant.


 • That’s BRILLIANT!!! :-) :-)


 • ... that’s brilliant. :-(


                                 44
Use Face To Face Meetings Differently




                                        45
Channel Communications




‣ Use the right medium:
 • Practical things: skype chat
 • Emotions and politics involved? voip / phone
 • Asynchronous stuff: email
‣ Intrusive Instant Messaging
 • Context Switching still applies



                                                  46
Architecture Based Work Distribution


‣ Bad:
 • Monolithic applications
 • Tied Coupling
‣ Good:
 • Service Oriented
 • Design By Contract
 • Loosely Coupled
 • Componentized
 • Layered
                                       47
Mobile




         48
Telecommuter Friendly Offices




             ICTU Offices The Hague

                                      49
Telecommuter Friendly Offices




ICTU Offices The Hague

                                50
The Next Steps
Telecommuting Is Just The Beginning



                                      51
The Paperless Office




                       52
Say Goodbye to Office Hours




‣ Work whenever you’re most comfortable
‣ Work when you’re productive
‣ Synchronize with clients and coworkers
  when needed



                                           53
Final Thoughts
      Almost There



                     54
The Misinterpretation of ‘Work’




“I’m going to work”:
 • 1. The act of starting to work on something
 • 2. Transporting oneself to the work place

“Work is what you do, not where you go”
 • Start seeing work as the verb instead of the noun



                                                       55
http://www.egeniq.com
                                     info@egeniq.com
                                             @egeniq




Thank you! Questions?
    http://www.egeniq.com
            ivo@egeniq.com
                   @ijansch
       http://joind.in/2526
Credits
 ‣   ‘This is what I call telecommuting’ by Tina Lawson - http://www.flickr.com/photos/ddfic/456799827/

 ‣   ‘Traffic on 2nd Avenue’ by Oran Viriyincy - http://www.flickr.com/photos/viriyincy/3889343455/

 ‣   ‘365::295 - The Two Towers’ by Darren Kirby - http://www.flickr.com/photos/badcomputer/5106649784/

 ‣   ‘Dnamo Incubator Opening Day’ by Oriol Pascual - http://www.flickr.com/photos/sustainablerotterdam/
     4057036860/

 ‣   ‘The new workplace collaboration’ by Tom Purves - http://www.flickr.com/photos/thomaspurves/361807318/

 ‣   ‘SuSE and Tux’ by Lee Jordan - http://www.flickr.com/photos/leejordan/379872501/

 ‣   ‘Girls with a laptop’ by Tom & Katrien - http://www.flickr.com/photos/inferis/266391949/

 ‣   ‘Another day at the office’ by Peter Kaminski - http://www.flickr.com/photos/peterkaminski/1486766/

 ‣   ‘Baking bread’ by Christian Guthier - http://www.flickr.com/photos/wheatfields/3567317673/

 ‣   ‘Foosball’ by Yun Huang Yong - http://www.flickr.com/photos/goosmurf/505509952/

 ‣   ‘iPad Case’ by Yutaka Tsutano - http://www.flickr.com/photos/ivyfield/4497654605/

 ‣   ‘Bob Braden’ by Carl Malamud - http://www.flickr.com/photos/publicresourceorg/2253006522/

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The Business Case For Telecommuting

  • 1. http://www.egeniq.com info@egeniq.com @egeniq The Business Case For Telecommuting Ivo Jansch Day Camp 4 Developers 2 - March 5th, 2011
  • 2. About Egeniq ‣ Startup ‣ Mobile ‣ Geeks ‣ Distributed ‣ Lean 2
  • 3. About Ivo ‣ Enterprenerd ‣ Author ‣ Developer ‣ @ijansch 3
  • 5. Congestion Statistics Bloomberg January 2011 Report: ‣ Traffic congestion cost the U.S. $114.8 billion in time and fuel in 2009 ‣ Congestion in 2009 wasted 28 gallons of fuel per commuter ‣ Chicago and Washington tied for the most congested urban area with commuters delayed by 70 hours a year on average Source: http://www.bloomberg.com/news/2011-01-20/traffic-jams-cost-u-s-114-8-billion-in- time-fuel-in-09-institute-says.html 5
  • 6. Quick Win If every office worker will work from home just one day a week, most countries would no longer have a congestion problem. 6
  • 7. Telecommuting Statistics ‣ 40% of working population could work from home (at least part time) ‣ 2% considered home primary work place (2008 number) ‣ 13% occasionally telecommuted ‣ Telecommuter numbers expected to grow 33% in the next 3 years (private sector) Source: http://en.wikipedia.org/wiki/Telecommuting 7
  • 8. The Bottom Line Savings and Costs when telecommuting 8
  • 9. Telecommuting Direct Savings ‣ Office Space ‣ Office Supplies ‣ Travel (time and money) ‣ Utility Bill 9
  • 10. Telecommuting Direct Costs ‣ Home office supplies ‣ Communication cost (phonebills, internet) 10
  • 11. Telecommuting Indirect Savings ‣ Well-rested staff = more productive staff ‣ Happier staff = more productive staff ‣ Larger talent pool = more skilled staff ‣ Less congestions = better economy 11
  • 12. Telecommuting Indirect Cost ‣ Communication Efficiency Loss ‣ Disconnected Staff = Less Productive Staff? 12
  • 14. The Work / Life Balance ‣ Adjust work to family instead of vice versa ‣ Drop the kids off at school ‣ Tasks between parents more evenly balanced ‣ The line between work and spare time is fading 14
  • 16. The Tale Of The Office Door 16
  • 17. The Tale Of The Two Towers 17
  • 19. Talking To The Penguin Also known as ‘talking to the cat’ 19
  • 20. The Increased Talent Pool Recruiting Telecommuters 20
  • 21. The Increased Talent Pool Please leave your friends and family behind for this amazing job 21
  • 22. The Increased Talent Pool ?!?!?! 22
  • 23. The Increased Talent Pool Great Developer My company Great Developer Great Developer Great Developer 23
  • 24. Hurdles ‣ Salary differentiation ‣ The “London Tax” ‣ The Interview Process 24
  • 26. The Distributed Workplace The Cloud As An Enabler 26
  • 27. The File Server Is Dead ‣ Documents in the cloud • Google Docs • Dropbox ‣ Applications in the cloud • Private or public ‣ Source Control 27
  • 28. Broadband Ubiquitous, fast internet 28
  • 29. Day To Day Operations Challenges 29
  • 30. Project Management ‣ Skills required • Communication skills • Communication skills • Communication skills • Communication skills ‣ Needs to believe in telecommuting 30
  • 31. Four Ways To Structure A Team ‣ No Telecommuting • Agile ‘colocated teams’ principle ‣ Distributed Teams • Two ore more colocated teams working on different parts 31
  • 32. Four Ways To Structure A Team ‣ A few team members telecommute • Works well if some components are isolated • Be wary of isolation ‣ Everybody telecommutes • May not be ideal for everybody 32
  • 33. Security ‣ Teleworkers are a threat to corporate IT • Email leaves the firewall, scary! • Not being in control of the desktop • No control over where information goes ‣ Ways to cope: • Standardization • ‘Bring your own device’ policy 33
  • 34. International Telecommuting ‣ Timezone Challenges • (At what time is the #dc4d lunch break for you?) 34
  • 35. Telecommuting Requirements It’s not for everyone 35
  • 36. It only works if everybody’s on board ‣ Employee Buy-In ‣ Management Buy-In ‣ Customer Buy-In 36
  • 37. Management Requirements ‣ Project Manager communication skills ‣ Results Driven • ‘Manage by objectives’ vs close scrutiny ‣ Self Regulation ‣ Shared Responsibility 37
  • 38. A Couch Is Not An Office 38
  • 39. Workplace Requirements ‣ Ergonomic desk and chair ‣ Good working conditions ‣ Environment where you can concentrate • Common interruptors: kids, pets and partners ‣ Proper internet connection 39
  • 40. Telecommuting != work from home ‣ Coworking spaces ‣ Telework centers ‣ Shared office space 40
  • 42. Job Requirements Can I work from home tomorrow? ‣ Work packages • Stories • Tickets 42
  • 43. Telecommuting Enablers Increasing chances of success 43
  • 44. Know Your Coworkers ‣ Learn to read people. • That’s brilliant. • That’s BRILLIANT!!! :-) :-) • ... that’s brilliant. :-( 44
  • 45. Use Face To Face Meetings Differently 45
  • 46. Channel Communications ‣ Use the right medium: • Practical things: skype chat • Emotions and politics involved? voip / phone • Asynchronous stuff: email ‣ Intrusive Instant Messaging • Context Switching still applies 46
  • 47. Architecture Based Work Distribution ‣ Bad: • Monolithic applications • Tied Coupling ‣ Good: • Service Oriented • Design By Contract • Loosely Coupled • Componentized • Layered 47
  • 48. Mobile 48
  • 49. Telecommuter Friendly Offices ICTU Offices The Hague 49
  • 50. Telecommuter Friendly Offices ICTU Offices The Hague 50
  • 51. The Next Steps Telecommuting Is Just The Beginning 51
  • 53. Say Goodbye to Office Hours ‣ Work whenever you’re most comfortable ‣ Work when you’re productive ‣ Synchronize with clients and coworkers when needed 53
  • 54. Final Thoughts Almost There 54
  • 55. The Misinterpretation of ‘Work’ “I’m going to work”: • 1. The act of starting to work on something • 2. Transporting oneself to the work place “Work is what you do, not where you go” • Start seeing work as the verb instead of the noun 55
  • 56. http://www.egeniq.com info@egeniq.com @egeniq Thank you! Questions? http://www.egeniq.com ivo@egeniq.com @ijansch http://joind.in/2526
  • 57. Credits ‣ ‘This is what I call telecommuting’ by Tina Lawson - http://www.flickr.com/photos/ddfic/456799827/ ‣ ‘Traffic on 2nd Avenue’ by Oran Viriyincy - http://www.flickr.com/photos/viriyincy/3889343455/ ‣ ‘365::295 - The Two Towers’ by Darren Kirby - http://www.flickr.com/photos/badcomputer/5106649784/ ‣ ‘Dnamo Incubator Opening Day’ by Oriol Pascual - http://www.flickr.com/photos/sustainablerotterdam/ 4057036860/ ‣ ‘The new workplace collaboration’ by Tom Purves - http://www.flickr.com/photos/thomaspurves/361807318/ ‣ ‘SuSE and Tux’ by Lee Jordan - http://www.flickr.com/photos/leejordan/379872501/ ‣ ‘Girls with a laptop’ by Tom & Katrien - http://www.flickr.com/photos/inferis/266391949/ ‣ ‘Another day at the office’ by Peter Kaminski - http://www.flickr.com/photos/peterkaminski/1486766/ ‣ ‘Baking bread’ by Christian Guthier - http://www.flickr.com/photos/wheatfields/3567317673/ ‣ ‘Foosball’ by Yun Huang Yong - http://www.flickr.com/photos/goosmurf/505509952/ ‣ ‘iPad Case’ by Yutaka Tsutano - http://www.flickr.com/photos/ivyfield/4497654605/ ‣ ‘Bob Braden’ by Carl Malamud - http://www.flickr.com/photos/publicresourceorg/2253006522/