Korhonen: UBI-SERV

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Timo Korhonen, docent, TKK Helsinki University of Technology

User-centric Design of Ubiquitous Welfare and Safety Services and Supporting Technologies for China and Finland

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Korhonen: UBI-SERV

  1. 2. User-centric Design of Ubiquitous Welfare and Safety Services and Supporting Technologies for China and Finland Timo Korhonen Department of Communication and Networking Comnet/ TKK Page
  2. 3. Motivation
  3. 4. Europe’s age ratios people over 65 as a percentage of those aged 16-64 years in EU http://www.w3.org/WAI/WAI-AGE/Drafts/slides/
  4. 5. Also, all older are getting older:
  5. 6. Example: Lost of national income (x10 9 dollars) due to hearth diseases and diabetes China India Russia Canada Richard Wootton, Susan L. Dimmick, Joseph C. Kvedar, April 2006. Home Telehealth
  6. 7. Backgrounds- Internet usage and aging <ul><li>40 percents of elderly (60-74 years old) use internet in Finland </li></ul><ul><li>Share is growing ->web 2.0 tech. may have a chance! </li></ul><ul><li>How to apply net- technologies to support truly applicable services?? </li></ul>(ref: US dep. of commerce) http://enterpriseinnovator.com/index.php? articleID=4904&sectionID=4 US statistics of Internet usage: yearage 50-64 64+ 2003 61% 23,9% 2004 63,2% 25,3% 2005 65,9% 27,7% 2006 68,3% 30% 2007 70,9% 32,2% 2008 73,7% 34,1%
  7. 8. Europe-specific challenges in UCD – based applicable services UCD: User Centric Design GUI: Graphical User Interface
  8. 9. China-specific challenges in UCD based applicable services ref: X. Wang, T. Korhonen ICMCC’09 (submitted) UCD: User Centric Design TCM: Traditional Chinese Medicine
  9. 10. Some observation – World Forum of Aging ‘02 <ul><li>Age 50+ population poorly addressed by services manufacturers </li></ul><ul><li>Ubi design for all solutions required </li></ul><ul><li>Adaptability & personalization of services even more in emphasis for elderly folks </li></ul><ul><li>Older people and ICT strategy poorly applied (still considered in EU level) </li></ul><ul><li>Note: ‘Want nots’ – group seems not to disappear! </li></ul>
  10. 12. Summarizing problem framework… <ul><li>It can be expensive to place senior citizens in private nursing homes – but not always … </li></ul><ul><li>It can be expensive to arrange remote health care – but not always … </li></ul><ul><li>Visits to hospitals for diagnoses and treatments should be avoided … but sometimes they are still required… </li></ul><ul><li>True needs of all customers in the problem framework should be addressed in service & technology development! </li></ul><ul><li>-> Technology / service concept must be usable and fill real needs with affordable price! </li></ul><ul><li>-> Comprehensive techno-economic analysis must take place in service design! </li></ul>
  11. 13. UBI-SERV - Targeting <ul><li>There are needs and there are services & technologies but they often do not match in practice! </li></ul><ul><li>UBI-SERV: </li></ul><ul><ul><li>Investigate services such that they will be truly applicable </li></ul></ul><ul><ul><li>Human and economical factors as well as society and culture greatly differ between China and Finland -> benchmarking can reveal new focuses & feature weightings both for services & technology development </li></ul></ul>
  12. 14. UBI-SERV PROJECT OUTLINE
  13. 15. UBI-SERV Objectives <ul><li>Investigates & develops user centric designed (UCD) ubiquitous services and technologies </li></ul><ul><li>Application areas: </li></ul><ul><ul><li>Healthcare/well-being Technologies and Services </li></ul></ul><ul><ul><li>Public Safety Systems (PSS) </li></ul></ul><ul><li>Workgroup substance: </li></ul><ul><ul><li>RFID, femtocell-technology, techno-economics, user centered design, health-care technologies & services, public safe systems </li></ul></ul>
  14. 16. Project Work Packages
  15. 17. Work packages 0- 1: User-centric Service Design for China and Finland and Knowledge Management <ul><li>Target: UCD UBI WTC and public safety systems </li></ul><ul><li>Startup WS today serves community feedback & requirement specification </li></ul><ul><li>WS: (i) Presentations; (ii) Service cultivation starting from seed scenarios </li></ul><ul><li>Knowledge management </li></ul><ul><ul><li>Joint workshops – Startup & Nordic Centre in Fudan/Shanghai 02/10 </li></ul></ul><ul><ul><li>Web-collaboration - net meetings / project wiki / project site </li></ul></ul><ul><ul><li>Visiting researchers/profs – Visiting Prof Jiao /PKU, ‘09 </li></ul></ul><ul><ul><li>Personal development plan – PDP process /personal meeting </li></ul></ul><ul><ul><li>Researcher diaries – project wiki </li></ul></ul><ul><ul><li>Connection to education S-72.3510, 2510 – lectures & group works </li></ul></ul><ul><ul><li>BSc studies </li></ul></ul>UCD: User-centric Design WTS: Welfare Technologies and Services
  16. 18. Process outline: ISO 13407 Constraints: UCD-quality, technology, business, market, organizations requirements design quality control
  17. 19. Work package 2: Networking technologies and services (TKK, PKU) <ul><li>Services: </li></ul><ul><ul><li>Location-aware applications </li></ul></ul><ul><ul><li>Existing and evolving technological enablers for glocal (global+local) services </li></ul></ul><ul><ul><li>Future evolution towards ubiquitous Human Centered Mobile Computing (HCMC) </li></ul></ul><ul><ul><li>Techno-economics of glocal ecosystems </li></ul></ul><ul><li>Technologies: femto-cells, RFID, mobile technologies </li></ul>
  18. 20. Glocal = Global + local Service Ecosystem (GSE) <ul><li>addresses services/technologies of local nature but admits global mobility; neighbor-aware and location-aware – adds no additional features! </li></ul>
  19. 21. Work package 3: Public safety (PKU, TKK) <ul><li>Emergency calls/sessions ETSI SR 002 180 </li></ul><ul><li>Public safety communications: communication between authorities/organizations ETSI TS 102 181 </li></ul><ul><li>Warning systems : communication from authorities/organizations to citizens ETSI TR 102 182 </li></ul><ul><li>Communication between citizens during emergencies ETSI TR 102 410 </li></ul><ul><li>Note: Targeted service scenarios will be discussed also in the afternoon! </li></ul>
  20. 22. Example: Authority to Citizens Communications Research in UBI-SERV <ul><li>Early warning dissemination via femto -cells: </li></ul><ul><ul><li>- Avoids congestion (message delivery delays) in conventional macro cellular network </li></ul></ul><ul><ul><li>- Sufficient capacity for rich multimedia messaging </li></ul></ul>
  21. 23. Work Package 4: Remote tele-care technologies and services (PKU) <ul><li>Services target to (1) well-being /advice older people in health, (2) provides disease and geriatric supervision , (3) issues health alarms ~ life saving </li></ul><ul><li>Services constrained to security, reliability, ethics and safety </li></ul><ul><li>Technology: monitoring network, terminals/sensors and services </li></ul>
  22. 24. Example: Technologies to serve the elderly in China <ul><li>Online Social Networks </li></ul><ul><li>OSN for the elderly are most often country-specific , due to language and culture issues </li></ul><ul><li>Usability is the bottleneck </li></ul><ul><li>China has a successfully implemented service Oldkids.cn </li></ul><ul><li>Mobile-Internet -based services </li></ul><ul><li>PHCH system being implemented for health care </li></ul><ul><ul><li>Personal, Home, Community, and Hospital </li></ul></ul><ul><li>With aging population, opportunity to technology solutions to help the elderly at home </li></ul>
  23. 25. Work Package 5: Security, Reliability, Ethics and Safety (SRES) <ul><li>privacy, dignity, autonomy, reliability, Integrity, society associated role of technology </li></ul><ul><li>targeted in this start-up workshop by remote-health care focus group UCD act </li></ul><ul><li>required cooperation with service operators, device manufacturers, governmental and standardization authorities </li></ul>
  24. 26. Thank you! Questions? Page

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