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IICBT Restaurants Service Skills


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Comprehensive course in professional service skills include front and back of the house service operations. The key to successful business is the front line service team and this training will enhance value to fuel the growth of an organization

Published in: Career, Education, Business
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IICBT Restaurants Service Skills

  1. 1. IICBTRe-Inventing Hospitality, Products & Services
  2. 2. Profile• Established in Jan’07• First independent coffee & Barista service school in the region• Provide comprehensive soft skills based training programs to hospitality and leisure retail business to enhance competency• Offer bespoke training services for franchisee in leisure retail business
  3. 3. Benefits to Organizations• Staff retention & higher performance• Employee productivity& knowledge• Enhance customer satisfaction• Increase in revenue• Reduced cost and wastage
  4. 4. Hospitality Programs• Restaurant/Café Service Skills• Art of Coffee Making• Supervisory Skill Development Program• Café Management / Restaurant Management• Barista Skills Academy• Junior Chef’s Academy ( soon)
  5. 5. Hospitality Programs• Leadership & Team Building• Customer Service Skills• Organizational Induction Program• Corporate Etiquette & Events• Concept / Design / Menu Development• Project Consultation
  6. 6. Restaurant/Café Service Skills
  7. 7. Who Can Attend?• F&B staff• Individuals who want to start a career or seek a part time opportunities in QSR• Owners and Managers of coffee shops and restaurant
  8. 8. Course Objective• Outline the important role of a waiter• Create knowledge, skills and attitude• Enhance communication skills at work place• Emphasize the importance of Personal Hygiene & best Practices
  9. 9. Course Overview• Positive Attitude towards Work and People• Quality Service Skills • Customer Care • The Service Sequence • Handling Complaints • Telephone Manners • Suggestive Selling, Up Selling and Cross selling
  10. 10. Course Overview• The Service Sequence • Meeting & Greeting • Seating & First Drink • Taking the Order • Serving the Order • During the Meal • Clearing the Table • Selling Desserts, Tea/Coffee • Presenting the Bill • Farewells
  11. 11. Course Overview• Efficient Mode of Planning & Performing • Pre-opening Procedures • Importance of Hand over – Take Over • Closing Procedures • Effective Communication at Work Place
  12. 12. Course Details• Learning is instilled through lectures, video training, demonstrations• Role play and discussions of real scenarios• Assessment is conducted and certificate is awarded upon completion of the training• Course material is provided to all participants• Duration: 12 hours, including practical