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IICBTRe-Inventing Hospitality, Products & Services
Profile• Established in Jan’07• First independent coffee & Barista service school in the  region• Provide comprehensive so...
Benefits to Organizations•   Staff retention & higher performance•   Employee productivity& knowledge•   Enhance customer ...
Hospitality Programs• Restaurant/Café Service Skills• Art of Coffee Making• Supervisory Skill Development Program• Café Ma...
Hospitality Programs• Leadership & Team Building• Customer Service Skills• Organizational Induction Program• Corporate Eti...
Café Management
Who Should Attend?• Entrepreneurs who plan to open their own  coffee shop• Individuals who own operational coffee  shops• ...
Course Objectives• Provide an overview of critical business  factors that define retail coffee business• Identify the elem...
Course Objectives• Knowledge about coffee, coffee   equipment and various other best   practices in the industry• Advice o...
Key Learning• Basic Skills to Prepare Specialty Coffees   Drinks• Barista Service Skills• Hygiene and Maintenance of Coffe...
Key Learning• Preparing Business Plan• Selection & securing location• Design & fit out• Recruiting ideal team• Building sa...
Key Learning• Retail operating parameters & ratios of the   Industry in general• Customer conversion ratio• Return on net ...
Key Learning• Break even analysis• CAPEX• Sales per sqft• Occupancy cost per sqft• Labor productivity• Gross margin per FT...
Key Learning• Expanding & Franchising• Typical day in a Cafe
Rule of Thumb at Glance• Sales to Investment• Managing Food Cost / Beverage Cost• CAPEX• Managing consumables cost• Manage...
Course Duration• Theory - 56hrs• Practical experience -9hrs
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Cafe Management

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Ideal program for entrepreneurs, investors and managers to understand A to Z managing the coffee shop or restaurant with an In-depth approach to service industry in order to facilitate the functions of managing cafe.

Cafe Management

  1. 1. IICBTRe-Inventing Hospitality, Products & Services
  2. 2. Profile• Established in Jan’07• First independent coffee & Barista service school in the region• Provide comprehensive soft skills based training programs to hospitality and leisure retail business to enhance competency• Offer bespoke training services for franchisee in leisure retail business
  3. 3. Benefits to Organizations• Staff retention & higher performance• Employee productivity& knowledge• Enhance customer satisfaction• Increase in revenue• Reduced cost and wastage
  4. 4. Hospitality Programs• Restaurant/Café Service Skills• Art of Coffee Making• Supervisory Skill Development Program• Café Management / Restaurant Management• Barista Skills Academy• Junior Chef’s Academy ( soon)
  5. 5. Hospitality Programs• Leadership & Team Building• Customer Service Skills• Organizational Induction Program• Corporate Etiquette & Events• Concept / Design / Menu Development• Project Consultation
  6. 6. Café Management
  7. 7. Who Should Attend?• Entrepreneurs who plan to open their own coffee shop• Individuals who own operational coffee shops• Line Managers and Area Managers handling coffee shops
  8. 8. Course Objectives• Provide an overview of critical business factors that define retail coffee business• Identify the elements of accomplishment in a retail coffee business
  9. 9. Course Objectives• Knowledge about coffee, coffee equipment and various other best practices in the industry• Advice opportunities for growth by outsourcing a professional consultant
  10. 10. Key Learning• Basic Skills to Prepare Specialty Coffees Drinks• Barista Service Skills• Hygiene and Maintenance of Coffee Machine and Grinder• Selection of Coffee Machine, Grinder and Equipment
  11. 11. Key Learning• Preparing Business Plan• Selection & securing location• Design & fit out• Recruiting ideal team• Building sales & marketing• Getting to pre – opening & check list
  12. 12. Key Learning• Retail operating parameters & ratios of the Industry in general• Customer conversion ratio• Return on net sales• Transaction per hour• Sales per transaction• Hourly customer traffic
  13. 13. Key Learning• Break even analysis• CAPEX• Sales per sqft• Occupancy cost per sqft• Labor productivity• Gross margin per FTE• Implementation of POS
  14. 14. Key Learning• Expanding & Franchising• Typical day in a Cafe
  15. 15. Rule of Thumb at Glance• Sales to Investment• Managing Food Cost / Beverage Cost• CAPEX• Managing consumables cost• Management overheads
  16. 16. Course Duration• Theory - 56hrs• Practical experience -9hrs

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