Be the first to like this
There is a relatively large number of studies on how different patient groups access their medical records online and their attitudes to a prospective introduction of new online e-health services (Ammenwerth et al., 2012) and the use of online health information (Palsdottir, 2011; Ross et al., 2005 ). In contrast, there is considerably less research on how patients utilise the possibilities to access paper copies of their medical records, who are the recurrent and non- recurrent users of these services and what is the impact of these non-digital health information practices to the patients’ attitudes to the introduction of new online access services.
The aim of this presentation is to analyse how recurrent and non- recurrent ordering and reading of medical records relate to their use and to the patients’ health information practices and expectations of new online access services. The study is based on a combined postal and web survey of a simple random sample of 1000 patients who ordered a paper copy of their medical records from the Uppsala County Council (Sweden) with a final analysed sample of (N=) 354 returned questionnaires. The study shows that there are significant differences between the groups of patients who ordered a copy of their medical record for the first time and those who had ordered it once or multiple times before.