NextCity: interoperability and connectivity
Colin Fullalove – Director, Middle East
Cubic Transportation Systems
CONFIDENT...
Intro
• How fare collection is evolving
• What a scheme can and should deliver
• How fare collection and information syste...
Past, Present & Future of Fare Collection
TOKENS

MAGNETIC
STRIP CARDS

CONTACTLESS
SMART CARDS

THE FUTURE

PROBLEMS
SOLV...
Past, Present & Future of Fare Collection
TOKENS

MAGNETIC
STRIP CARDS

CONTACTLESS
SMART CARDS

THE FUTURE

DATA

Dumb ma...
Past, Present & Future of Fare Collection
TOKENS

MAGNETIC
STRIP CARDS

CONTACTLESS
SMART CARDS

THE FUTURE

SERVICES

War...
Expanding choice

CONFIDENTIAL & PROPRIETARY

6
Drivers for change in Urban Mobility
Preference for car use
Limited public transport integration
Conflict between plans / ...
Services

Devices

Customer Management

Revenue Management

Mobile
Business
Systems

Information &
Data Management

Paymen...
Why move to Account-Based Processing?
Fare Media

Devices

Central Systems

Enables acceptance of
broad range of tokens:

...
Predictive Information
Planning
Performance
measurements

Modal demand
modelling and
management

Transport
strategy

Real ...
Integrated Retail

CONFIDENTIAL & PROPRIETARY

11
Innovations in Mobile

•

•

•
•
•

Self-service convenience
– Informs choices, simplifies
purchases, and improves the
dai...
NextAgent
• Ticket window serviced by a remote
customer service agent
• Bring personalised customer
service to where peopl...
Case Study - London
• World’s largest and most complex multi-modal smartcardbased system – 10M journeys/day
• Accepting op...
Case study - Chicago
• First full-scale open loop roll-out launched
in August 2013
• 12 year systems and services contract...
The vision becoming real …

CONFIDENTIAL & PROPRIETARY

16
Extensive Testing

CONFIDENTIAL & PROPRIETARY

17
Comprehensive Service and Maintenance
•

•
•

•

•

Professional Services
– Data mining, analytics and
insight
– Reporting...
•
•
•
•

Fare collection is evolving
Fare scheme represents the city
Scheme should deliver interoperability and efficiency...
Let us help you become a NextCity
Thank You
CONFIDENTIAL & PROPRIETARY

20
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  • CTA12 year design, build and maintain project to deploy All nextcity components Scope includesOperation of the infrastructure and a manned call center and marketing and communicationsAll cta elevated and subway systems, plus 1,800 busesAddition of pace suburban busReplacement of existing system with open systemDevelopment of non-revenue transit sourcesPilots begin 2013, transition starts summer 2013Account-based system offering stored value, period passes and ride-based products – current flat fare, but a fare-by-distance will be demonstratedPrimary medium will be a bank issued general purpose reloadable debit card and a limited use smart card for single rides. “white label” cards will be issued for special fare programsAny valid contactless credit or debit card can be used by simply tapping at the gate or bus reader and paying for the ride “on the fly”
  • 201310 meed abu dhabi 01

    1. 1. NextCity: interoperability and connectivity Colin Fullalove – Director, Middle East Cubic Transportation Systems CONFIDENTIAL & PROPRIETARY 1
    2. 2. Intro • How fare collection is evolving • What a scheme can and should deliver • How fare collection and information systems become a cost effective asset • The insight that can be gained from using transportation data • Delivering real operational cost savings • How NextCity is delivering integration across all transportation modes CONFIDENTIAL & PROPRIETARY 2
    3. 3. Past, Present & Future of Fare Collection TOKENS MAGNETIC STRIP CARDS CONTACTLESS SMART CARDS THE FUTURE PROBLEMS SOLVED Generate funds Reduce fraud and theft Less pre-purchase needed, automated enforcement No pre-purchase or media issuance PROBLEMS CREATED PAYMENT MEDIA COINS Fraud and Theft Increased cost of collection Cost of media issuance Increased systems integration need SOLUTIONS, SERVICES & STRATEGY 3
    4. 4. Past, Present & Future of Fare Collection TOKENS MAGNETIC STRIP CARDS CONTACTLESS SMART CARDS THE FUTURE DATA Dumb machines, little or no data Some data, anonymous Smart machines, effective data Connected ‘sensors’ and powerful data CUSTOMER MANAGEMENT PAYMENT MEDIA COINS On system, labor intensive Partly automated, reactive management More automated, some proactive management Self-service/proactive management SOLUTIONS, SERVICES & STRATEGY 4
    5. 5. Past, Present & Future of Fare Collection TOKENS MAGNETIC STRIP CARDS CONTACTLESS SMART CARDS THE FUTURE SERVICES Warranty and spares Field service/reactive fix Operate systems and maintain assets Fully managed solutions that deliver outcomes VALUE DELIVERY PAYMENT MEDIA COINS You Spec, We Build, You Run Basic software customised for you Turnkey solutions operated off premise Outcome driven contracts SOLUTIONS, SERVICES & STRATEGY 5
    6. 6. Expanding choice CONFIDENTIAL & PROPRIETARY 6
    7. 7. Drivers for change in Urban Mobility Preference for car use Limited public transport integration Conflict between plans / agencies / agendas Little data to inform planning Integration of payment and information systems Integration of transport payments – one account Road congestion Fragmented, inefficient journeys Uncertainty Multiple contacts to travel Perpetuates car bias Disconnected planning Little useful information/communication Insights from data informs operations, planning and travel Smarter journey planning Integrated, multimodal transportation where and when needed Better traveller engagement Sustainability Economic growth Reduced operational costs CONFIDENTIAL & PROPRIETARY 7
    8. 8. Services Devices Customer Management Revenue Management Mobile Business Systems Information & Data Management Payments and Information Integration Engine Real-Time Interface with existing and legacy systems Payment Interfaces and Devices CONFIDENTIAL & PROPRIETARY 8
    9. 9. Why move to Account-Based Processing? Fare Media Devices Central Systems Enables acceptance of broad range of tokens: Reduces complexity at device level: Processing complexity moved to back-office: • Transit smartcards • • • Mobile phone-based credentials Fare calculations by Central System • Readers still support legacy plus new cards, tokens, etc. Centralised fare calculation; caps, travel products & passes supported • One account • Simplifies updates & changes • Contactless bank cards • Government IDs CONFIDENTIAL & PROPRIETARY 9
    10. 10. Predictive Information Planning Performance measurements Modal demand modelling and management Transport strategy Real time traveller information Data collection, integration and analytics Network operations and response Incident and crisis management Account Management Electronic Payments Operations Traveler CONFIDENTIAL & PROPRIETARY
    11. 11. Integrated Retail CONFIDENTIAL & PROPRIETARY 11
    12. 12. Innovations in Mobile • • • • • Self-service convenience – Informs choices, simplifies purchases, and improves the daily travel experience – Personalised and predictive real-time journey planning – Bypass lines at ticket machines and ticket offices – Purchase mobility-related services anytime, anywhere “Card in a phone” with “tap and go” using NFC or bar code technology, or to reload value to a card anytime Integrated transportation and event ticketing Manage personal accounts Plan, pay, and alter journeys based on real-time travel conditions and alerts CONFIDENTIAL & PROPRIETARY 12
    13. 13. NextAgent • Ticket window serviced by a remote customer service agent • Bring personalised customer service to where people need it the most • Enable retail in offices, hotel lobbies, shopping malls, etc… • Enables travellers to do anything that they could have with a live agent • Can serve multiple agencies / authorities • Connects to the right agent 100% of the time – Provide services in the traveller’s preferred language • – Available 7x24x365 CONFIDENTIAL & PROPRIETARY 13
    14. 14. Case Study - London • World’s largest and most complex multi-modal smartcardbased system – 10M journeys/day • Accepting open payments now CONFIDENTIAL & PROPRIETARY 14
    15. 15. Case study - Chicago • First full-scale open loop roll-out launched in August 2013 • 12 year systems and services contract to operate all revenue management activities CONFIDENTIAL & PROPRIETARY 15
    16. 16. The vision becoming real … CONFIDENTIAL & PROPRIETARY 16
    17. 17. Extensive Testing CONFIDENTIAL & PROPRIETARY 17
    18. 18. Comprehensive Service and Maintenance • • • • • Professional Services – Data mining, analytics and insight – Reporting – CRM Customer Support – Call Centres – Fraud management Operational IT Services – Maintenance – Hosting – Network and internet security – Communications systems Technical services – Testing and validation – Proof of concept Asset management – Field service and maintenance CONFIDENTIAL & PROPRIETARY 18
    19. 19. • • • • Fare collection is evolving Fare scheme represents the city Scheme should deliver interoperability and efficiency Fare collection and information systems become a cost effective asset • Real insight can be gained from using transportation data • Delivering real operational cost savings • NextCity is delivering integration across all transportation modes CONFIDENTIAL & PROPRIETARY 19
    20. 20. Let us help you become a NextCity Thank You CONFIDENTIAL & PROPRIETARY 20

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