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Breaking silos - all bad things must come to an end

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Slides and notes of a presentation Ian Pouncey and I gave at CSUN 2016

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Breaking silos - all bad things must come to an end

  1. 1. Breaking silos All bad things must come to an end Henny Swan and Ian Pouncey The Paciello Group CSUN 2016
  2. 2. Part 1: Silos
  3. 3. “a system, process, department, etc. that operates in isolation from others”
  4. 4. Defining Silos by Discipline • Developers • UX/Designers • QA • Product Managers • Business Managers
  5. 5. We missed two…
  6. 6. Discipline Silos • Developers • UX/Designers • QA • Product Managers • Business Managers • Accessibility Specialist • Accessibility Consultant
  7. 7. How does being siloed affect accessibility?
  8. 8. Developers • How does being siloed affect accessibility? • Only visual designs provided • 3rd party dependencies • Insufficient training • Accessibility is considered a technical challenge
  9. 9. User Experience and Design How does being siloed affect accessibility? • Development challenges not identified • Inconsistent design decisions between products • User experience research not shared • Teams isolated from the end results
  10. 10. QA How does being siloed affect accessibility? • UX not shared with QA • Accessibility standards not mandated • 3rd party dependencies • Test techniques not shared • Lack of understanding of severity • Lack of training in using assistive technologies
  11. 11. Product Managers How does being siloed affect accessibility? • Not aware of design or development challenges • Accessibility challenges not shared • Accessibility standards not mandated • Customer feedback not shared
  12. 12. Business Managers How does being siloed affect accessibility? • Inefficient feedback loops • Unclear governance structure • Procurement of inaccessible software • Signing off on ideas before being tested for feasibility
  13. 13. Accessibility Specialists How does being siloed affect accessibility? • Becomes the person responsible for accessibility • Lack of influence • Lack of support
  14. 14. Accessibility Consultants How does being siloed affect accessibility? • Focus on remediation • Focus on a product rather than process • Lack of organisational understanding • Lack of transfer of skills
  15. 15. Where are the silos in your organisation?
  16. 16. Part 2: Process
  17. 17. Integrated Accessibility • Governance • Culture • Standards • Documentation • Training • Continuous improvement
  18. 18. How does integrated accessibility fix the silos?
  19. 19. Governance How do we address the silos? • Establish a company wide sponsor • Define responsibility • Resourcing
  20. 20. Culture How do we address the silos? • Culture must come from the top • Encourage communication and collaboration • Empowerment to challenge decisions • Empowerment to take the necessary time
  21. 21. Standards How do we address the silos? • Beyond WCAG • Beyond compliance • Adapted • Integrated into process
  22. 22. Documentation How do we address the silos? • Documentation should be living • Appropriate format • Integrated • Accessible design patterns / libraries • Visual design language • Text alternative libraries • Manual and automated tests • User research repository • Annotated UX
  23. 23. Training How do we address the silos? • Training program not a one off workshop • Convenient • Provides a reference, allows for refreshing knowledge • All new starters receive training • Encouraged beyond basic training • Role based training available to all
  24. 24. Continuous improvement How do we address the silos? • Usability studies - regular and revisited • Share metrics, statistics, customer feedback • Keep documentation and training up to date
  25. 25. Part 3: Action plan
  26. 26. What can you do next?
  27. 27. Developers Discuss the next design you receive with it’s designer; indicate where you think there may be problems, or where there is missing documentation or information.
  28. 28. User Experience and Design Collaborate with developers when designing and document the accessibility features and requirements of your next design
  29. 29. QA Ask what accessibility / user experience tests are required for the next product you are testing.
  30. 30. Product Managers Make sure your team has the right training and resources; let company management know what you need.
  31. 31. Business Managers Formalise accessibility into practice - put together a plan, assign tasks and set objectives.
  32. 32. Accessibility Specialists Get accessibility written in to your objectives or job description so that you are empowered to spend time on accessibility and share your knowledge.
  33. 33. Accessibility Consultants Spend time to understand the organisation you work with and don’t be afraid to recommend they don't do an audit but do something else.
  34. 34. What are you going to do?
  35. 35. Thank you @iheni and @IanPouncey

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