S8 eval bsc

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S8 eval bsc

  1. 1. Evaluation VIII
  2. 2. BSC Balanced Score Card
  3. 3. BSC
  4. 4. FINANCIAL <ul><li>Objectives : New Market </li></ul><ul><li>Measures : No of markets introduced </li></ul><ul><li> Increased sales in taka </li></ul><ul><li>Initiatives : Identify new market </li></ul><ul><li>Target performance : No 15, Tk 2 million </li></ul><ul><li>Actual Performance : No 12, Tk 1.9 million </li></ul>
  5. 5. CUSTOMER <ul><li>Objectives : Increase Customer Satisfaction </li></ul><ul><li>Measures : Customer Satisfaction Survey </li></ul><ul><li>Initiatives : Increase customer focus of sales </li></ul><ul><li>Target Performance : 90% respond positive </li></ul><ul><li>Actual Performance : 87% respond positive </li></ul>
  6. 6. INTERNAL BUSINESS PROCESS <ul><li>Objectives : Reduce Delivery Time </li></ul><ul><li>Measures : Order delivery time </li></ul><ul><li>Initiatives : Reengineer order delivery process </li></ul><ul><li>Target Performance : 30 days </li></ul><ul><li>Actual Performance : 31 days </li></ul>
  7. 7. LEARNING AND GROWTH <ul><li>Objectives : Empower Workforce </li></ul><ul><li>Measures : Percentage of frontline workers empowered to manage process </li></ul><ul><li>Initiatives : Have supervisors act as coaches rather than decision makers </li></ul><ul><li>Target Performance : 85% </li></ul><ul><li>Actual Performance : 90% </li></ul>
  8. 8. Exercise <ul><li>How would you write the following objectives? </li></ul><ul><li>- Invenotry Level </li></ul><ul><li>- Quality </li></ul><ul><li>- Market Share </li></ul><ul><li>- Employee Turnover </li></ul><ul><li>- Stock Price </li></ul>

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