Service & Systems Engineering<br />
Student Aspirations<br />Mix of Business and Engineering<br />Complex Service Systems<br />Innovation and Creativity<br />...
3<br />8/21/2009<br />Need Broad Curricular Experiences:Service Science, Management & Engineering (SSME)<br />Science <br ...
4<br />8/21/2009<br />Computer Science & Info. Systems<br />Industrial and Systems Engineering<br />Math and Operations Re...
5<br />Global Service Economy <br />Ten Nations<br />Total 50% of World Wide Labor<br />A = Agriculture, G = Goods, S = Se...
Team Members<br />Corporate Sponsors<br />IBM (Dianne Fodell)<br />State Farm (John Quarton, Amy Mast, Russ Smith)<br />Fa...
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Sevices And Systems Engineering

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iFA Ray Price introduces the Service and Systems Engineering (ESS) iTeam with excerpts from IBM's SSME initiative.

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Sevices And Systems Engineering

  1. 1. Service & Systems Engineering<br />
  2. 2. Student Aspirations<br />Mix of Business and Engineering<br />Complex Service Systems<br />Innovation and Creativity<br />People Engagement<br />Consulting (IT, Business, Technical)<br />Many service systems<br />Transportation<br />Health Care<br />Insurance and repairs<br />
  3. 3. 3<br />8/21/2009<br />Need Broad Curricular Experiences:Service Science, Management & Engineering (SSME)<br />Science <br />&<br />Technology<br />Business Models & <br />Processes<br />SSME<br />People<br />&<br />Culture<br />The marketplace requires innovation that combinespeople, technology, value and clients<br />
  4. 4. 4<br />8/21/2009<br />Computer Science & Info. Systems<br />Industrial and Systems Engineering<br />Math and Operations Research<br />Business Anthropology<br />Science and Engineering<br />Organizational Change & Learning<br />Economics and Social Sciences<br />Business and Management<br />Need more T-shaped people – both deep and broad<br />Service Education is Interdisciplinary <br />
  5. 5. 5<br />Global Service Economy <br />Ten Nations<br />Total 50% of World Wide Labor<br />A = Agriculture, G = Goods, S = Services<br />US Employment History & Trends<br />2005<br />1980-2005<br />PC Age<br />United States<br />(A) Agriculture:<br />Value from <br />harvesting nature<br />(G) Goods:<br />Value from <br />making products<br />(S) Services:<br />Value from enhancing the<br />capabilities of things (customizing,<br /> distributing, etc.) and interactions between things<br />The largest labor force migration in human history is underway, driven by global communications, business and technology growth, urbanization and low cost labor<br />International Labor Organization<br />
  6. 6. Team Members<br />Corporate Sponsors<br />IBM (Dianne Fodell)<br />State Farm (John Quarton, Amy Mast, Russ Smith)<br />Faculty Advisors<br />Russ Korte & Ray Price (Faculty Advisors)<br />Student Advisors & Organizations<br />OTCR (Office of Technical Consulting Resources)<br />Lisa Mazzocco<br />Xing Wang<br />

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