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People Group         TELECARE    24 HOUR EMERGENCY        RESPONSE IN       WARWICKSHIRE     Using Private Domiciliary Car...
People Group    ORGANISATIONAL CONTEXT•Warwickshire has to do more with less, whilst maintaining quality andstandards of s...
People Group                 Customer ContextA recent customer survey sent us these messages;•Feeling safe and secure was ...
People Group                            What It Is•   A twenty four hour emergency response service.•   It has been establ...
People Group  Providers Background Knowledge and       Understanding of TelecareThis was achieved through;•Telecare Awaren...
People GroupHow It Works
People Group    Key Benefits of This Approach• For The Customer•   Provides a fast response to an emergency call from a pr...
People Group    “Working in Partnership to put Customers       First, Improve Services and Lead                 Communitie...
People GroupSORTED!!
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Telecare 24 hours emergency response in Warwickshire

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Warwickshire – providing a 24 hour Telecare emergency response service in conjunction with private domiciliary care providers; how this might benefit both customers and local authorities;
presentation by Maggie Marshall, Assisted Living and Telecare Officer

Published in: Health & Medicine, Business
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Telecare 24 hours emergency response in Warwickshire

  1. 1. People Group TELECARE 24 HOUR EMERGENCY RESPONSE IN WARWICKSHIRE Using Private Domiciliary Care Organisations as Care Providers:The Potential Benefits to Local Authorities and Telecare Customers
  2. 2. People Group ORGANISATIONAL CONTEXT•Warwickshire has to do more with less, whilst maintaining quality andstandards of services.•We need to recognise the benefits that a more commercial andenterprise based approach to our operating model will bring……placingcustomers at the centre of our thinking and our delivery, focussing onand investing in the priorities of the organisation – to the organisationand to the people of Warwickshire.•It is not about outsourcing council services and procuring from anexternal supplier. It is about following a logical process in deciding howbest requirements are met - whether it is for an individual, communityor for the organisation.
  3. 3. People Group Customer ContextA recent customer survey sent us these messages;•Feeling safe and secure was the highest reported benefit of Telecare.•Telecare services should be made available to whoever wants it, evenif they are not known to social care.•They trust the advice and support that comes with a WCC ‘backed’scheme•A local service is valued.
  4. 4. People Group What It Is• A twenty four hour emergency response service.• It has been established as a service of last response.• Provided by a number of domiciliary care providers, some with specialist skills, contracted to deliver this service under a recently completed domiciliary care framework agreement.• Delivering emergency care in areas where they already have a presence.• Payment for emergency care callouts is based on a Pay As You Go System.• For Private Customers• Will be able to purchase Telecare equipment.• Will also be able to buy into an emergency response service, provided by a regulated and ‘approved’ domiciliary care provider.• This can be a permanent or temporary arrangement.
  5. 5. People Group Providers Background Knowledge and Understanding of TelecareThis was achieved through;•Telecare Awareness Sessions.•Written Information, Processes and Procedures.•Hands on Experience.•On going advice and assistance.
  6. 6. People GroupHow It Works
  7. 7. People Group Key Benefits of This Approach• For The Customer• Provides a fast response to an emergency call from a provider which can be trusted.• Delivered by local domiciliary care providers with a local presence and knowledge of the local area in a timely manner.• Provision of an emergency response service that can be used as required, on a private basis.• For The OrganisationWe believe that this approach enables us to do more for less and also maintain quality standards and………...
  8. 8. People Group “Working in Partnership to put Customers First, Improve Services and Lead Communities”Ambition 1: Community & Customers• Customers are able to access services more effectivelyAmbition 3: Care & Independence• Fulfil our duty of care to older and vulnerable people• Work with partners to improve the number of older people living independently in their own homes
  9. 9. People GroupSORTED!!

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