Troubled Families - Citizen shaped services
for better outcomes and greater efficiencies
6th December 2013
Jon Barber, Ten...
How do families feel?

Workshops with Families

“Why can’t you all share one file
on us. I have to repeat my
problems to e...
EssexFamily Tendring

Tendring District
Council has
developed a nationally
recognised approach
for working with
Troubled F...
Serving Local People
Troubled Families – The Tendring pilot…….
Voluntary and
Community
input

Provides Sustainability
'Team Around
the Family'
...
A pilot which has delivered…….

Secured better outcomes for families with complex needs, including
promoting independence,...
EssexFamily Tendring outcomes

EssexFamily Outcomes
• Receives necessary health care
• Improved behaviour
• Improved menta...
Serving Local People
•Reactive expenditure
decreased / proactive
expenditure increased
•Proven positive outcomes
•Overall reduction in cost to ...
Challenges…..

Engagement with Partners

Pooling Budgets
Forcing System Change e.g. established
processes, breaking silo w...
The new world……
Integration of
learning into the
pan-Essex
Family Solutions
Service

Appointment of
TDC Family
Support Wor...
Troubled Families - Citizen shaped services for better outcomes and greater efficiencies
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Troubled Families - Citizen shaped services for better outcomes and greater efficiencies

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by Jon Barber, Business Manager, Tendring District Council

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Troubled Families - Citizen shaped services for better outcomes and greater efficiencies

  1. 1. Troubled Families - Citizen shaped services for better outcomes and greater efficiencies 6th December 2013 Jon Barber, Tendring District Council, Essex Serving Local People
  2. 2. How do families feel? Workshops with Families “Why can’t you all share one file on us. I have to repeat my problems to everyone I see, and you all ask the same questions. Anyway, if you want to know about me just look on Facebook”
  3. 3. EssexFamily Tendring Tendring District Council has developed a nationally recognised approach for working with Troubled Families With an estimated 320 families in the District with a range of complex needs, costing the taxpayer in excess of £45 million per year, our aim was to bring targeted support to those who needed it Working with a range of partners - the objective was to secure better outcomes for families whilst promoting sustainability and resilience in the long term. Serving Local People
  4. 4. Serving Local People
  5. 5. Troubled Families – The Tendring pilot……. Voluntary and Community input Provides Sustainability 'Team Around the Family' Family Support Worker Multi-agency Team Dedicated to Family Family at Centre Family Serving Local People
  6. 6. A pilot which has delivered……. Secured better outcomes for families with complex needs, including promoting independence, health and well-being. Realised cost savings across statutory sector partners. Continuing to develop sustainability for families exiting support and integrating the third sector and communities. Serving Local People
  7. 7. EssexFamily Tendring outcomes EssexFamily Outcomes • Receives necessary health care • Improved behaviour • Improved mental health & well-being • Improved self esteem • Improved parenting • Reduced consumption of controlled substances • Stable and secure accommodation • Positive/improved family relationships • Satisfactory school/college attendance • Service User active in working with services • Positive engagement with/within community • Reduction in offending • Reduction in anti-social behaviour • Access to employment, education or training • Manage personal finances Serving Local People
  8. 8. Serving Local People
  9. 9. •Reactive expenditure decreased / proactive expenditure increased •Proven positive outcomes •Overall reduction in cost to the public purse Serving Local People
  10. 10. Challenges….. Engagement with Partners Pooling Budgets Forcing System Change e.g. established processes, breaking silo working, integration of IT to share information
  11. 11. The new world…… Integration of learning into the pan-Essex Family Solutions Service Appointment of TDC Family Support Worker within the Family Solutions Service Aiming to reduce the risk of a ‘revolving door’ / dependency on statutory services Community Leadership role & efficiency savings

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