Person Centred Support   NO ‘US & THEM’  Dave Clemmett Assistant Director (Operations) Nigel Johnson Commissioner Bernie E...
Investigations <ul><li>Death by Indifference </li></ul><ul><li>Cornwall/Sutton Merton </li></ul><ul><li>Winterbourne </li>...
Investigations / contd… <ul><li>Lessons learnt </li></ul><ul><li>- Lack of values </li></ul><ul><li>- Poor quality of care...
 
What values drive customer focused  person centred service delivery? <ul><li>Mainstream ordinary lives and ordinary houses...
Strategies <ul><li>Valuing People Now </li></ul><ul><li>Personalisation – Putting people first – Think Local, Act Personal...
Culture / Managing Change <ul><ul><li>- Values Based </li></ul></ul><ul><li>  - Bring people with you - leadership </li></...
 
 
 
 
 
Model for improving the quality of people’s lives Natural support ordinary lives Community Involvement Employment, Leisure...
Overarching Framework <ul><li>Pooled Budget </li></ul><ul><li>Section 75 Partnership Agreement </li></ul><ul><li>Commissio...
Overarching Framework con’td… <ul><li>Provider Forum </li></ul><ul><li>Priority People </li></ul><ul><li>Understanding Dem...
Priority Areas <ul><li>- Housing  </li></ul><ul><li>- Health </li></ul><ul><li>- Challenging Behaviour </li></ul><ul><li>-...
Easy Access for people <ul><li>Integrated Management </li></ul><ul><li>Collocated Nurses/Social Workers (20) and Health pr...
Section 75 pooled budget Strong commitment to planning with customers SYSTEM FOR SUPPORTING PERSON CENTRED SUPPORT Access ...
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LD Commissioning Workshop: Providing person centred support to people and their carers

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Dave Clemmet, Bernie Enright, Nigel Johnson, Salford City Council: Providing person centred support to people and their carers

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LD Commissioning Workshop: Providing person centred support to people and their carers

  1. 1. Person Centred Support NO ‘US & THEM’ Dave Clemmett Assistant Director (Operations) Nigel Johnson Commissioner Bernie Enright Principal Manager (Assessment) Birmingham 1/3/12
  2. 2. Investigations <ul><li>Death by Indifference </li></ul><ul><li>Cornwall/Sutton Merton </li></ul><ul><li>Winterbourne </li></ul>
  3. 3. Investigations / contd… <ul><li>Lessons learnt </li></ul><ul><li>- Lack of values </li></ul><ul><li>- Poor quality of care </li></ul><ul><li>- Lack of involvement - commissioning - Managerially - visits/friends etc </li></ul><ul><li>- Lack of Policy/Systems Framework </li></ul>
  4. 5. What values drive customer focused person centred service delivery? <ul><li>Mainstream ordinary lives and ordinary houses </li></ul><ul><li>Keys to Citizenship </li></ul><ul><li>Lifespan & change </li></ul><ul><li>Choice and control for customers </li></ul><ul><li>Dignity/Respect </li></ul><ul><li>Transparency </li></ul><ul><li>Least Restrictive/Local Service </li></ul>
  5. 6. Strategies <ul><li>Valuing People Now </li></ul><ul><li>Personalisation – Putting people first – Think Local, Act Personal </li></ul><ul><li>Mansell Report </li></ul><ul><li>Health Care for all </li></ul><ul><li>Just Enough Support </li></ul>
  6. 7. Culture / Managing Change <ul><ul><li>- Values Based </li></ul></ul><ul><li> - Bring people with you - leadership </li></ul><ul><li> - Positive / Can Do </li></ul><ul><li> - Consistent messages </li></ul><ul><li> - Tap into knowledge & skills of others – Trust and Respect </li></ul><ul><li> - No Us & Them – strong partnerships </li></ul>
  7. 13. Model for improving the quality of people’s lives Natural support ordinary lives Community Involvement Employment, Leisure, Learning and relationships Mixture of support Specialist support Assessments, Resource Allocation, Reviews Citizens Individuals, Families, Communities All partners Public services, Voluntary organisations, Faith communities Health, Social Care, Housing People Supported Promoting independence and preventing deterioration
  8. 14. Overarching Framework <ul><li>Pooled Budget </li></ul><ul><li>Section 75 Partnership Agreement </li></ul><ul><li>Commissioning Strategy </li></ul><ul><li>Integrated Management Structure </li></ul><ul><li>Strong Partnership Board, Task Groups & Business Planning </li></ul><ul><li>One point of access </li></ul>
  9. 15. Overarching Framework con’td… <ul><li>Provider Forum </li></ul><ul><li>Priority People </li></ul><ul><li>Understanding Demographic Changes </li></ul><ul><li>- people living longer – older/frailer </li></ul><ul><li>- people with complex physical needs </li></ul><ul><li>Joint working across services </li></ul>
  10. 16. Priority Areas <ul><li>- Housing </li></ul><ul><li>- Health </li></ul><ul><li>- Challenging Behaviour </li></ul><ul><li>- People Complex </li></ul><ul><li>- Physical Needs </li></ul><ul><li>- Transition </li></ul><ul><li>- Employment </li></ul><ul><li>- Adult Safeguarding </li></ul><ul><li>- Autism </li></ul>
  11. 17. Easy Access for people <ul><li>Integrated Management </li></ul><ul><li>Collocated Nurses/Social Workers (20) and Health professionals </li></ul><ul><li>Patch based system </li></ul><ul><li>Coordination of Support </li></ul><ul><li>Focus on Assessments and outcome focused support plans </li></ul><ul><li>Working across services to Joint Assessments and service </li></ul><ul><li>developments </li></ul>
  12. 18. Section 75 pooled budget Strong commitment to planning with customers SYSTEM FOR SUPPORTING PERSON CENTRED SUPPORT Access to ordinary services Strong partnership particularly Health Understanding of budget and where money is Unit costs known Commissioning Integrated Strong partnership with Supporting People No us and them, no silos Strong collaboration with providers Commitment to person centred planning Up to date assessment and reviews Working across Adult Services Claiming Independent Living Fund (particularly at age 16) Excellent and flexible direct payment scheme Customers seen as individual commissioners Good information for customers Strong Management Team Strong Partnership Board and Task Groups Finance/ community Team/contracts working together Commissioning Strategy in Place Commitment to provide choice and options Strong commitment to Valuing People Strong commitment to risk taking and innovation

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