Governalia

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Governalia

  1. 1. GOVERNALIA
 
Digital
Inclusive
e‐Government
 Summary
Briefing

  2. 2. What
is
GOVERNALIA?
 •  A
new
way
to
provide,
in
a
friendly,
easy
and
inclusive
way,
e‐ Administra2on
and
e‐Governance
services
 –  Removing
technological
barriers
 –  Genera2ng
 services
 that
 put
 End
 Users
 in
 the
 centre
 of
 service
 provision
and
take
into
account
their
Needs,
Preferences
and
Rights
 –  Crea2ng
trans‐border
scenarios
for
using
services
 –  Providing
 mul2‐channel
 capabili2es:
 services
 can
 be
 accessed
 and
 used
from
any
media
chosen
by
ciKzenship
(PC,
Mobiles,
TV)
 –  Ensuring
 Scalability:
 reusing
 previous
 investments,
 exisKng
 content,
 integraKng
deployed
services
 Inclusive
e‐Government

  3. 3. What
is
GOVERNALIA
offering?
 •  A
 mul$‐channel
 telema$c
 plaUorm
 for
 genera$ng
 and
 managing
Public
Administra$on
Services
for
ci$zens
 •  A
 tool
 for
 e‐Administra$on,
 m‐Administra$on
 and
 t‐ Administra$on
 •  An
 instrument
 for
 the
 Moderniza$on
 of
 management
 procedures
in
the
Public
Administra$on
 •  An
Interac$ve
Channel
always
available
for
managing
the
PA
–
 CiKzenship
relaKons
 •  A
tool
for
observing
modern
legal
requirements
at
European,
 NaKonal
and
Local
level
 –  European
DirecKve
 –  NaKonal
transposed
laws
 Inclusive
e‐Government

  4. 4. GOVERNALIA
ObjecKves
 •  e‐Inclusion
for
All
 –  Meaning
overcoming
barriers
ciKzens
may
encounter
temporarily
or
 permanently
while
parKcipaKng
in
the
InformaKon
Society
 –  And
achieving
this
in
a
saKsfactory
way
for
End
Users
 •  e‐Gov
=
e‐Administra2on
+
e‐Governance
 –  Requires
promoKng
more
proacKve,
efficient,
transparent
and
service‐ oriented
policies
and
strategies
in
any
Public
Interest
Area
 –  Requires
relying
in
ICT
capabiliKes

 •  GOVERNALIA
=
Inclusive
e‐Government
 –  Where
the
above
projects
converge
 –  It
affects
more
than
84
milions
of
ci2zens
in
Europe,
being
more
than
34
of
 them
aged
over
65
 Inclusive
e‐Government

  5. 5. GOVERNALIA
Challenges
 •  Provide
a
User‐driven,
and
not
a
Provider‐driven,
plaUorm
of
 services
 –  MulK‐Channel
capabiliKes
 –  IntuiKve
interfaces
 –  Services,
exisKng
soluKons
and
providers
integaKon
 •  Create
a
Unique
Framework
for
PA
–
CiKzenship
relaKons
 –  IntegraKng
different
public
services
in
a
unique
CiKzenship
site
 •  Crea2ng
Services
Proposals

 –  Internet‐based
plaUorms
and
“So_ware
as
a
Service”
(SaaS)
models
 –  Scalability
 –  CapabiliKes
to
integrate
previous
efforts
deployed
by
third
parKes
 Inclusive
e‐Government

  6. 6. Accessibility
issues
in
GOVERNALIA
 •  Will
provide
technical
aides
and
technological
 solu2ons
embedded
in
standard
Internet
browsers
 to
guarantee
Accessibility
of
services
in
 –  Cogni0ve
Impairments
Area
 –  Physical
and
Mobility
Impairments
Area
 –  Audi0ve
Impairments
Area
 –  Voice
Impairments
Area
 –  Visual
Impairments
Area
 Inclusive
e‐Government

  7. 7. Services
in
GOVERNALIA
 •  GOVERNALIA
will
organise
its
services
according
to:
 –  Its
Origin
or
Area:
local,
Regional,
NaKonal,
European…
being
able
to
 combine
all
of
them
in
a
unique
service
proposiKon
for
CiKzenship
 –  Its
“fiRng”
to
User
Needs:
organising
services
of
general
interest
(i.e.
 local
decrees),
of
general
interest
with
personal
authenKcaKon
(i.e.
 taxes)
or
exclusively
personal
services
(i.e.
social
services)
 –  Its
Sophis2ca2on
level
(check
next
slide)
 –  The
“channel”
used
to
access
and
use
services:
PC,
Mobile
devices,
 Television
 –  The
Back‐Offices
or
pre‐exis2ng
management
tools
for
a
service:
they
 exist
or
should
GOVERNALIA
provide
both
management
and
End
Users
 interfaces?
 Inclusive
e‐Government

  8. 8. Services
SophisKcaKon
‐
1
 •  Classified
according
to
the
Interac2on
and
Adapta2on
to
End
 User
Demands
 –  LEVEL
1:
Informa2ve
Services
–
no
interacKon,
public
content
almost
 always
staKc.
Citzens
are
passive
receivers
of
these
services.
Example:
 Contact
InformaKon
with
a
Local
Public
AdministraKon.
 –  LEVEL
2:
Unidirec2onal
Services
–
low
interacKon,
allowing
access
to
 iniKal
procedure
of
a
service.
They
do
not
fit
any
CiKzen
demand.
 Example:
downloading
a
form
for
paying
a
local
tax.
 –  LEVEL
3:
Bi‐direc2onal
Services
–
medium
interacKon,
allow
starKng
 and
driving
part
of
service
procedures.
SomeKmes
they
require
 CiKzenship
authenKcaKon.
They
fit
parKally
ciKzenship
needs.
 Example:
filling
in
on‐line
forms
to
trammit
services,
but
the
process
 ends
when
going
phisically
to
a
public
facility.
 Inclusive
e‐Government

  9. 9. Services
SophisKcaKon
‐
2
 •  Classified
according
to
the
Interac2on
and
Adapta2on
to
End
 User
Demands
 –  LEVEL
4:
Transac2onal
Services
–
high
interacKon,
allow
to
drive
a
 service
in
a
fully
electronic
way,
giving
the
CiKzens
a
relevant
role
 (start,
parKcipaKng,
confirming,
closing…).
They
normally
require
 authenKcaKon.
Example:
to
ask
for,
to
fill
in
and
to
pay
electronically
a
 local
tax.
 –  LEVEL
5:
Personalised
Services
–
require
strong
authenKcaKon
as
they
 adapt
to
End
User
personal
profile
(my
taxes,
my
votaKons,
my
 personal
data).
CiKzens
play
an
absolutely
central
role
(they
start,
 suggest,
modify,
vote).
Example:
parKcipaKve
budgets.
 Inclusive
e‐Government

  10. 10. Services
SophisKcaKon
‐
3
 Personalised Services Interactivity Transactional (End-User adapted Services services) (100% electronic process) Bi-directional Services (electronic forms) Unidirectional Services (forms download) Informative Services (static) Citizenship Demands Inclusive
e‐Government

  11. 11. GOVERNALIA
advantages
 •  Universal
plaorm
for
generaKng,
integraKng
and
re‐using
 contents
 •  Fully
Web‐based
 –  A
Local
AdministraKon
does
not
need
to
install
hard/so_,
only
having
 Internet
access
to
create,
integrate
and
re‐use
content
in
an
 ACCESSIBLE
way
 •  PlaUorm
has
mul2‐modal
and
mul2‐channel
capabiliKes
 –  Runs
over
every
Interac0ve
TV
standard
in
the
market:
MHP
and
hbb‐ TB
(DTT),
IPTV
and
IPHN
(Nintendo
Wii,
UMPC,
Media
Centres)
 –  Runs
over
last
generaKon
mobile
devices
(Smart
Phones,
PDAs…)
 –  Integrates
with
PA
internal
management
applica0ons:
taxes,
census,
 cadastrial,
GIS…
 –  PA
creates
its
content
using
a
standard
PC
with
Internet
access:
a
 major
can
publish
a
local
decree
from
home
 Inclusive
e‐Government

  12. 12. GOVERNALIA
Advantages
 •  Moderniza2on
Tool
 –  Makes
the
Legal
Observa0on
of
European
DirecKves
and
 Transposed
Laws,
and
its
transi0on
period,
easy
 •  PA
–
Ci2zen
Interac2on
Tool
that
is
 –  Effec0ve:
it
uses
the
most
natural
channel
for
every
End
User
(each
 ciKzen
selects
its
channel
=
Accessibility)
 –  Efficient:
it
reaches
massively
ciKzenship
(TV,
PC,
Mobile
devices,
 Touch
Screen
Public
Kiosks)
 –  Simple:
it
does
not
need
complex
infrastructures
(only
Internet)
 Inclusive
e‐Government

  13. 13. Annex
I:
Some
Features 
 Some
examples
on
GOVERNALIA
 capabiliKes 

  14. 14. Accessibility
 GOVERNALIA Technical Aids Inclusive
e‐Government

  15. 15. MulK‐Channel
CapabiliKes 
 Kiosks
 PC
 TV
 Mobiles
 Inclusive
e‐Government

  16. 16. Re‐Using
ExisKng
Services 
 Valladolid Local Council “on street items collection” Service and its GOVERNALIA re-use proposal Inclusive
e‐Government

  17. 17. More
InformaKon
 •  IDI
EIKON
S.
L.
 –  Miguel
Alborg
 –  Valencia
Technological
Park
 –  Benjamin
Franklin
–
27

 –  46980
–
Paterna
–
Valencia
–
España
 –  Phone:
96.112.40.00
 –  E‐mail:
malborg@idieikon.com

 Inclusive
e‐Government


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