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As 7 lições da Disney
para encantar clientes
sobre o Inspirideia
O “Inspirideia” é uma apresentação (em slides) sobre
determinado tema que contenha no máximo 15 slides...
#1

Concorrente é qualquer empresa
com a qual o cliente o compara
O consumidor está cada vez mais informado,
exigindo um p...
Fantástica atenção aos detalhes
Saber que cada detalhe foi planejado
minuciosamente para entregar algo há mais ao
cliente ...
#3

Todos mostram entusiasmo
Vender algo não é fácil, por isso a alegria
neste processo satisfaz o cliente e o
deixa mais ...
Tudo mostra entusiasmo
Trazer um ambiente vibrante, que transborde alegria e
deixe evidente o prazer em curtir aquele mome...
Múltiplos postos de escuta
Escutar sempre quem estiver disposto a falar,
seja críticas ou sugestões. A maior fonte para
in...
#6

Recompensa, reconhecimento e comemoração
Recompense e reconheça bons resultados, seja da equipe como dos clientes, cul...
#7

Todas as pessoas são importantes
Qualquer pessoa que entra em contato é uma
possibilidade de criar valor, por isso é e...
“Se podemos sonhar, também
podemos tornar nossos sonhos
realidade”

Walt Disney
www.ideiademarketing.com.br
@ideiademkt | facebook.com/ideiademarketing
As 7 lições da Disney para encantar clientes
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As 7 lições da Disney para encantar clientes

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O Inspirideia "As 7 lições da Disney para encantar clientes" são dicas extraídas do livro Nos bastidores da Disney, escrito por Tom Connelan. Convidamos vocês a embarcar neste fantástico mundo em que a magia e a atenção aos detalhes faz total diferença.

Published in: Business
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  • DOWNLOAD THE BOOK INTO AVAILABLE FORMAT (New Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download Full EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download Full doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book THE can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer THE is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBOOK .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, CookBOOK, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, EBOOK, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story THE Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money THE the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths THE Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
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As 7 lições da Disney para encantar clientes

  1. 1. As 7 lições da Disney para encantar clientes
  2. 2. sobre o Inspirideia O “Inspirideia” é uma apresentação (em slides) sobre determinado tema que contenha no máximo 15 slides que inspiram e ensinam, criados exclusivamente pela equipe Ideia de Marketing ou por quem, algum dia, passou pelo blog de alguma forma. sobre este Inspirideia O ‘‘As 7 lições da Disney para encantar clientes’’ são dicas extraídas do livro Nos bastidores da Disney escrito por Tom Connellan. No qual convido você a embarcar neste fantástico mundo em que a magia e atenção aos detalhes faz total diferença. @motivomaisacao sobre Eduardo Silva Mais de 10 anos de experiência com planejamento em vendas, tendo cursado MBA em Marketing e se especializado em Relacionamento e Fidelização de Clientes pela FGV. eduardo.lourencos@gmail.com
  3. 3. #1 Concorrente é qualquer empresa com a qual o cliente o compara O consumidor está cada vez mais informado, exigindo um preço justo e benefícios que atendam suas expectativas, cabe as empresas oferecerem um produto/serviço de qualidade e que consiga não simplesmente satisfazer, mas encantar. www.ideiademarketing.com.br
  4. 4. Fantástica atenção aos detalhes Saber que cada detalhe foi planejado minuciosamente para entregar algo há mais ao cliente é algo que gera valor e fideliza. www.ideiademarketing.com.br #2
  5. 5. #3 Todos mostram entusiasmo Vender algo não é fácil, por isso a alegria neste processo satisfaz o cliente e o deixa mais próximo. www.ideiademarketing.com.br
  6. 6. Tudo mostra entusiasmo Trazer um ambiente vibrante, que transborde alegria e deixe evidente o prazer em curtir aquele momento traz excelentes resultados. www.ideiademarketing.com.br #4
  7. 7. Múltiplos postos de escuta Escutar sempre quem estiver disposto a falar, seja críticas ou sugestões. A maior fonte para inovar é saber o que o mercado pensa. www.ideiademarketing.com.br #5
  8. 8. #6 Recompensa, reconhecimento e comemoração Recompense e reconheça bons resultados, seja da equipe como dos clientes, cultive estes momentos e comemore, pois tudo pode mostrar entusiasmo! www.ideiademarketing.com.br
  9. 9. #7 Todas as pessoas são importantes Qualquer pessoa que entra em contato é uma possibilidade de criar valor, por isso é essencial reconhecer essa importância. www.ideiademarketing.com.br
  10. 10. “Se podemos sonhar, também podemos tornar nossos sonhos realidade” Walt Disney
  11. 11. www.ideiademarketing.com.br @ideiademkt | facebook.com/ideiademarketing

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