1 Customer drives everything What is happenning?
Cloud Computing & Mobility Internet & Mobile phones (2010-2015) 2000 PC-era I’ve just bought the very new I’ve bought a mobile phone and iPhone 4S 1990 can talk everywhere! I can access everything in My children want to have the world, everywhere! Internet access, they have an I couldn’t live without it! I love email account in the university. it!IT Pre-history I’m getting one in my job too! I’ve bought a PC for my children I’ve got 500 FB friends, 100 (only for homework). It has Twitter followers and I’m something called Wordperfect. receiving 50 emails/day Most people know that a PC exists Angry Birds record! before 1990 Nobody knows what IT, a PC or mobile phone is IT doesn’t exist for the world
Mobility is the new way of accessing the information Multi-location Multi-device users
Technology adoption accelerationTime to get 1 million users The birds story… 9 years 9 months 9 days • Waste of 75 millions peoples time • 200 million minutes a day • Three trillion pigs popped
Technology adoption acceleration 1997 2007 2010 300.000 ﬁrst day 200.000 ﬁrst day 350.000 1 year 1.000.000 28 days 1.000.000 74 days 3.270.000 3 months
My experienceü Just 8 years workingü 150+ daily inputs (emails, talks, meetings, calls, SMS, whatsapp), 30% requiring actionü 500+ projects in my professional lifeü Everything changes… constantly!None of this would have been possible 15 years ago!
So… what is happening?ü Technology is no longer optional; it’s rather part of our livesü Users drive innovation. IT companies don’t do it anymore.ü Our digital life (personal & professional) is being accelerated at an unknown extent. We can now have much more interactions and do so many things.
It’s not that easy…• 1st time in history… better technology at home than at work• BYOD… ¿users? ¿security? ¿data? CIO• If I don’t give them tools… they will get them!• My data!!! How do I keep control? Damn cloud!
It’s not that easy…• Lock-in & interoperability – Provider change CIO Provider Service Automa.on Time Standard services interoperability Electricity Mobile Phone Semi-‐automated Days Yes Yes ADSL Cloud Semi-‐automated Weeks/Months No No – SLAs & Common Language become critical for cloud computing industrialization and massive adoption!!!
It’s not that easy… CIO• My dear legacy…• Remember what we talked about life acceleration? – I don’t have time – It’s currently working…don’t touch it! – Cloud is much better but…
It’s not that easy…• The 1.000 ways of doing a TCO analysis – Am I going to fire my employees? – Am I going to provide value-added services to my business with the saved time? – Am I going to sell my DataCenter space? – Am I going to keep the same PUE? – … and many others! CIO
Everybody wants to play… Telcos ISVs Internet access Non-IT services Cloud SI’s Cloud Businesses services VARs providers Personal cloud Internet IT Giants companies Only main interactions drawn
Where’s innovation• Enabling SaaS ecosystems• Interoperability & Migration from legacy systems• Hybrid clouds to allow progressive onboarding• Standard and measurable SLAs to provide confidence• Apps “virtualization” to access anything, anywhere
Summaryü Technology is now mainstream for everyoneü Consumer drives innovationü Life is acceleratingü … but still significant issues to overcome for cloud mainstream adoption in the businesses space