With the volume and variety of information and systems increasing in organisations each year, how can Information Managers manage risk, cost and compliance in this complex environment? The key assumption that staff in a modern enterprise will have the time and capability to determine and capture records is broken. Conversely, we can’t just capture everything and keep it forever!
In this digital transition environment we need to move up the food chain and manage at an Information Governance level; investing in processes that establish accountability, minimise human intervention, maximise enterprise control, and harness the power of the enterprise’s information assets. We need to employ policies and processes, as well as smarter technologies in better architectures.
At a strategic level, is it now appropriate to consider everything in the organisation as if it was a record, with vital records having stronger governance and control, and the remainder having distributed accountability? At the technology level, we need the ability to automate capture processes, provide in-place records management, and deliver business system bulk records archiving. This can only be done using good approaches that provide robust, flexible, high performing, and smart Information Management services that can be delivered through better service models, including cloud service delivery.
With this approach, you will increase compliance, decrease risk, reduce training and storage costs, and build better engagement with ICT and business. The organisation can build trusted sources of information that can evolve and scale over time.