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How Archer users are leveraging Iceberg APS for a stronger GRC program

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Presentation deck from a webinar presented on September 6, 2018.

Successful GRC programs are built on user adoption, effective reporting to management and stakeholders, and the ability to continue to refresh and update your GRC program to stay current with your organization’s evolving requirements.

In this 30-minute webinar, you’ll learn how Archer customers are leveraging Iceberg APS to augment, support and mentor internal resources to deliver a more efficient and effective GRC program.

Video available at http://icebergnetworks.com/webinar-how-archer-users-are-leveraging-iceberg-aps-for-a-stronger-grc-program/

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How Archer users are leveraging Iceberg APS for a stronger GRC program

  1. 1. How to leverage Iceberg APS for a stronger Archer program WEBINAR • SEPTEMBER 6, 2018
  2. 2. Delivering Risk Intelligence How to leverage Iceberg APS for a stronger Archer program Paul Everest VP MANAGED SERVICES About Iceberg ü  100% focus on Governance, Risk Management & Compliance (GRC) ü  Staff includes 25+ full-time GRC consultants & certified developers ü  Customers include top financials, insurance, health care, manufacturers, retail, government in North America. Glen Gower DIRECTOR OF MARKETING
  3. 3. Delivering Risk Intelligence A full lifecycle of GRC services Management Workshops Visioning & Alignment CMO/FMO KRI/KxI Professional Services Implementation & Integration Solution Lifecycle Management Iceberg APS Post-Production Support Mentoring, Coaching & Skills Development Sandboxes Risk Intelligence Academy Case Studies Best Practices Webinars GRC Innovation Reporting / Dashboards Toolkits & Enhancements
  4. 4. Delivering Risk Intelligence Iceberg Archer Program Support (APS) 1 User Adoption 2 Self-Sufficiency
  5. 5. Delivering Risk Intelligence Archer Customer Challenges “I’m struggling to find and keep experienced Archer developers” “I need advice on how to use Archer” “Our team needs mentoring and training so we’re self-sufficient” “We need to make Archer more user- friendly”
  6. 6. Delivering Risk Intelligence We’ve helped… A large hospital in California …that had a backlog of priority tickets and issues after their Archer admin left A major financial institution in Chicago …that was challenged with user adoption due to an incomplete implementation An investment firm in Canada …to augment the skills of internal resources and build a strong Archer team
  7. 7. Delivering Risk Intelligence A PARTNERSHIP 6 months / 1 year ACCESS TO ICEBERG RESOURCES Certified Archer developers & architects Subject Matter Experts (SMEs) FLEXIBLE Fixed Price (Dedicated) or Time & Materials (On Demand) Dedicated Support On-Demand Support Sandbox Environments Skills Development
  8. 8. Delivering Risk Intelligence Dedicated Support •  Named Primary and Secondary resource •  Report to client IT business owner for Archer •  .25 and .50 FTE options •  Client and Iceberg environments Training & Mentoring Hybrid Support •  Provide training and support to client Archer developers •  Weekly meetings to answer questions and show how to configure •  Sandboxes available for training & skills development •  Named Primary and Secondary resource •  Allocated work as part of client’s Archer team •  Training and mentoring •  .25 and .50 FTE options
  9. 9. Delivering Risk Intelligence 1.  Improving the end-user experience 2.  Demonstrations on how Archer use cases integrate with each other, including new release capabilities 3.  Insights on how other clients have developed programs and solutions 4.  Guidance on GRC in general Archer and GRC
  10. 10. Delivering Risk Intelligence Archer Program Support (APS) – Operational Support Embedded Instructional Videos
  11. 11. Delivering Risk Intelligence Archer Program Support (APS) – Operational Support In-Line Reports
  12. 12. Delivering Risk Intelligence Archer Program Support (APS) – Operational Support Custom Buttons
  13. 13. Delivering Risk Intelligence Archer Program Support (APS) – Operational Support
  14. 14. Delivering Risk Intelligence Iceberg’s Experience Melissa Cohoe Regulatory Compliance Regulatory Change Management Business Continuity / DR David Pearson Policy Management Controls Assurance Regulatory Compliance Kirk Hogan Internal Audit Third Party Risk Operational Risk Andrew Vesay Enterprise Risk Security Operations Vulnerability
  15. 15. Delivering Risk Intelligence Packaging & Pricing Dedicated Support •  Named primary & secondary developer resources •  6 month or 1 year options •  Access to other Iceberg resources (architects, testing, mentoring, coaching) Monthly package 30 or 75 hours On-Demand Support •  Resources assigned as requested & available •  Time & Material / hourly rate •  Access to other Iceberg resources (architects, testing, mentoring, coaching) Hourly rate
  16. 16. Delivering Risk Intelligence Q&A Paul Everest VP MANAGED SERVICES Dedicated Support On-Demand Support Sandbox Environments Skills Development
  17. 17. ü  100% focus on Governance, Risk Management & Compliance (GRC) Delivering Risk Intelligence ü  Staff includes 25+ full-time GRC consultants & certified developers ü  Customers include top financials, insurance, health care, manufacturers, retail, gov’t in North America.
  18. 18. Thank you! Webinar replay: icebergnetworks.com
  19. 19. Delivering Risk Intelligence “Trusted, aggregated and transparent risk data enabling organizations to make more informed, confident and effective business decisions.” Delivering Risk Intelligence Disconnected risk & business data Aggregated & integrated for context Analyzed & interpreted Better business decisions & actions

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