A high-performance sales and service culture are important because of the efficiency, effectiveness, and productivity of an organization’s sales & service force has a direct and significant impact on revenue. The focus on this one-hour high impact learning session will be on the attainment of a high-performance sales & service culture & mindset, working together as a focused aligned team, resilience, adaptability and optimism during disruptive times. Develop higher self-awareness to improve personal effectiveness and reactions while decoding the hidden language of emotions; leading to impactful buy-in and support from the sales and leadership team. Embrace trust as an important element to the change process and how it can be developed further between you, your sales team and your customers Discover how optimism, resiliency and mental toughness increases personal energy and sales efficiencies during disruptive times.