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#ICANN50#ICANN50
User Workshop for
GDD Portal
25 June 2014
Dennis Chang, GDD Services Program Director
Liane Cham...
TextText
#ICANN50#ICANN50
TextText
#ICANN50#ICANN50
Agenda
•  Part 1 - GDD Portal Presentation
o  Overview
o  Outlook
o  Questions & Suggestions
•  ...
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#ICANN50#ICANN50
GDD Portal Overview
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#ICANN50#ICANN50
GDD Portal Overview
•  Created to facilitate a centralized location for Registry
Operators and o...
TextText
#ICANN50#ICANN50
GDD Portal Overview
TextText
#ICANN50#ICANN50
GDD Portal Work Items per TLDs
•  Registry Contact
Information
•  Registry Public Contact
Inform...
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#ICANN50#ICANN50
GDD Portal Guide and Demonstration
•  ICANN Global
Domain Division
(GDD) Portal
Guidance
documen...
TextText
#ICANN50#ICANN50
GDD Portal Outlook
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#ICANN50#ICANN50
User
Group
Interviews
Beta Test
•  GDD Portal User Group
o  Meets regularly to provide feedback ...
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#ICANN50#ICANN50
Future Enhancements
User Experience
•  Improved usability
•  Easier management of
multiple TLDs
...
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#ICANN50#ICANN50
• Form GDD Portal User Group
o  Looking for volunteers
• Future Enhancements Review
o  Concept f...
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#ICANN50
Questions & Suggestions
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#ICANN50#ICANN50
Questions & Suggestions
•  Please visit us in the GDD
Portal booth
•  Email
o  customerservice@i...
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#ICANN50#ICANN50
Part 2: IDEAS Workshop
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#ICANN50#ICANN50
User Workshop | Affinity Diagram Exercise
•  Goal
o  Identify GDD Portal enhancements that are i...
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#ICANN50#ICANN50
1
•  Individually & without talking….
•  Complete the following sentence
on your yellow sticky n...
TextText
#ICANN50#ICANN50
2
•  Break out into groups of 10-15
people
•  Go to white boards on the sides
of the room
•  Pos...
TextText
#ICANN50#ICANN50
Group
3
•  As a team…
•  Group the notes into themes
•  15 minutes
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#ICANN50#ICANN50
4
Remove Duplicates
•  As a team…
•  Remove duplicate notes
•  15 minutes
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#ICANN50#ICANN50
5
Vote
•  Individually…
•  Vote for your favorite
notes
•  Place your 4 dots next to
one or more...
TextText
#ICANN50#ICANN50
Come see today’s
winning ideas in the
GDD Portal booth
Winners
TextText
#ICANN50#ICANN50
Thank you for your
participation
• If you have more ideas:
o  Please come by the GDD
Portal boot...
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ICANN 50: User Workshop for GDD Portal

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Presented GDD Portal Overview and Status; provided forum for Registry users to share their experience; discuss and gather suggestions for improvements and enhancements.

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ICANN 50: User Workshop for GDD Portal

  1. 1. TextText #ICANN50#ICANN50 User Workshop for GDD Portal 25 June 2014 Dennis Chang, GDD Services Program Director Liane Champagne, Senior Product Manager
  2. 2. TextText #ICANN50#ICANN50
  3. 3. TextText #ICANN50#ICANN50 Agenda •  Part 1 - GDD Portal Presentation o  Overview o  Outlook o  Questions & Suggestions •  Part 2 - Share Your IDEAS Workshop
  4. 4. TextText #ICANN50#ICANN50 GDD Portal Overview
  5. 5. TextText #ICANN50#ICANN50 GDD Portal Overview •  Created to facilitate a centralized location for Registry Operators and others to work with ICANN •  Launched in March 2014 •  Currently available to New gTLD Registry Operators after executing Registry Agreement o  143 total users representing 440 TLDs •  Current features include: o  Online form to submit contact and onboarding information o  Single user experience for multiple TLDs o  Case submission and tracking
  6. 6. TextText #ICANN50#ICANN50 GDD Portal Overview
  7. 7. TextText #ICANN50#ICANN50 GDD Portal Work Items per TLDs •  Registry Contact Information •  Registry Public Contact Information •  Registry ONBIR •  Registry TLD Start Information •  New Cases
  8. 8. TextText #ICANN50#ICANN50 GDD Portal Guide and Demonstration •  ICANN Global Domain Division (GDD) Portal Guidance document available from the GDD Portal •  Demonstration and instructions available at the GDD Portal booth
  9. 9. TextText #ICANN50#ICANN50 GDD Portal Outlook
  10. 10. TextText #ICANN50#ICANN50 User Group Interviews Beta Test •  GDD Portal User Group o  Meets regularly to provide feedback on new enhancement concepts and GDD Portal product roadmap o  First Meeting in August o  Looking for volunteers •  Interviews & Ad-hoc Focus Groups •  Beta Test Programs •  Suggested Enhancement & Fix Request Form New Enhancement Review & Planning Process
  11. 11. TextText #ICANN50#ICANN50 Future Enhancements User Experience •  Improved usability •  Easier management of multiple TLDs •  Simplify submission of changes requiring approval •  Addition of case filters and case feedback Feedback •  “What’s New” Launch Communication •  System Maintenance Communication •  Portal Support Page Task Management •  Visualization of where user is in the process •  Clear task status •  Open task view
  12. 12. TextText #ICANN50#ICANN50 • Form GDD Portal User Group o  Looking for volunteers • Future Enhancements Review o  Concept feedback from User Group o  Specific user interface feedback from interviews & focus groups • Establish Target Delivery Dates o  Will be based on scope of final requirements and priority Next Steps
  13. 13. TextText #ICANN50 Questions & Suggestions
  14. 14. TextText #ICANN50#ICANN50 Questions & Suggestions •  Please visit us in the GDD Portal booth •  Email o  customerservice@icann.org o  Subject: GDD Portal
  15. 15. TextText #ICANN50#ICANN50 Part 2: IDEAS Workshop
  16. 16. TextText #ICANN50#ICANN50 User Workshop | Affinity Diagram Exercise •  Goal o  Identify GDD Portal enhancements that are important to you •  Process 1.  Individually complete the sentence “I want the GDD Portal to….” on yellow sticky notes 2.  Break out into teams of 10-15 people 3.  Teams group similar notes 4.  Remove duplicates 5.  Each person votes with 4 dots Winning viable enhancements will be added to the GDD Portal Roadmap
  17. 17. TextText #ICANN50#ICANN50 1 •  Individually & without talking…. •  Complete the following sentence on your yellow sticky notes •  “I want the GDD Portal to….” •  One statement per yellow note •  Write as many notes as you can •  5 minutes Write
  18. 18. TextText #ICANN50#ICANN50 2 •  Break out into groups of 10-15 people •  Go to white boards on the sides of the room •  Post your notes anywhere on the board •  5 minutes Post
  19. 19. TextText #ICANN50#ICANN50 Group 3 •  As a team… •  Group the notes into themes •  15 minutes
  20. 20. TextText #ICANN50#ICANN50 4 Remove Duplicates •  As a team… •  Remove duplicate notes •  15 minutes
  21. 21. TextText #ICANN50#ICANN50 5 Vote •  Individually… •  Vote for your favorite notes •  Place your 4 dots next to one or more notes •  10 minutes
  22. 22. TextText #ICANN50#ICANN50 Come see today’s winning ideas in the GDD Portal booth Winners
  23. 23. TextText #ICANN50#ICANN50 Thank you for your participation • If you have more ideas: o  Please come by the GDD Portal booth o  Join the GDD Portal User Group o  Email customerservice@icann.org Done!

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