Partner Guide 2010/11
foreword


W
            elcome to the Prime Partner Guide 2010/2011.
            This year, our directory for the global ...
featuring
publishing partners




sponsors




                      The Prime Partner Guide is produced annually in partn...
contents
                                         10                                                                27



...
contents
                               38                                     50




42 Papierfabrik Utzenstorf          ...
viewpoint

  A clear view of the organisation
   Martijn van der Hoeden looks at the key challenges facing business
   man...
project information, such as           every role in the organisation,       by Microsoft SharePoint. All
description, typ...
viewpoint

  Innovation for sustainability:
  setting the scene
  3D virtual universes hold the key to sustainability, say...
to properly face the global           research and development and
sustainability challenge. This will   strengthening par...
viewpoint

  Mobilising manufacturing processes
  A new generation of mobile applications and mobile devices offers major
...
repair, which in can help reduce         platform for companies to              maintenance and repair orders,
plant and m...
viewpoint

MI for true BI
For effective business intelligence, manufacturers need real
manufacturing intelligence, says Co...
to the present or quality test data   inventory stock-outs, expedited         right now – which will (should)
       relat...
viewpoint

The agony and the ecstasy of MES
Axel Hohnberg takes a look at some of the perceived barriers around
manufactur...
the existing structures and the         they be on the shop floor or in         continuous long-term benefits:
       pote...
viewpoint

Business intelligence for the
manufacturing sector
Paul Barber looks at the challenges of extracting the right ...
capabilities and sophisticated      to create financial models that         Microsoft SQL Server Analysis
       calculati...
viewpoint

Product success in a complex
environment
Jan Larsson explores the many facets of product development and delive...
Customisation can involve a great many different variables



       When considering the number                 Coming up...
in practice

  CSM Iberia
  C
          SM Iberia is part of CSM, a large supplier of        conducted based on centralise...
in practice

  OSL Group
  W
              ith its headquarters in Montreal, Quebec,        management tool focused on eff...
in practice

  Stork Industry Services
  S
         tork Industry Services (Stork IS) is a worldwide       able to view th...
in practice

  Siemens Energy and Automation
  S
         iemens Energy and Automation manufactures             reduced be...
in practice

  Sevcon
  G
             lobal manufacturer Sevcon, which designs,               “I now have a consistent ov...
in practice

  Piaggio Aero Industries
  F                                                             “Dassault Systèmes’...
in practice

  Papierfabrik Utzenstorf
  P
        apierfabrik Utzenstorf is a Swiss paper mill,           up to the end o...
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Prime partner guide_2011

  1. 1. Partner Guide 2010/11
  2. 2. foreword W elcome to the Prime Partner Guide 2010/2011. This year, our directory for the global manufacturing and resources sector brings together almost 130 companies from Microsoft’s vibrant partner community who have demonstrated excellence in their field and are proud to showcase their industry-leading solutions and services. Never short of ways to help customers further improve efficiency, productivity, visibility and collaboration, Microsoft and its partners pride themselves on being at the forefront of technological innovation. We are all too aware that in this day in age being successful rides on having the ability to keep up with demand shifts in the market. This requires not only bringing the right products and services to market, but having the right people and technology in place within the company to ensure the smooth running of fundamental business processes. In striving to achieve this, customers find they are not just keeping up with the competition but that they are getting ahead of the competition. Energomash Group, Siemens and Carlsberg Group, profiled in the following pages, are examples of just some of the many leading enterprise customers that are already benefitting from cutting-edge technology implementations from Microsoft and its partners. In this guide you can also hear from leading experts in the industry about the issues that are important to them, as well as find a detailed catalogue of the companies who are committed to delivering the solutions our customers need today and in the future. We hope you find it a valuable and informative resource. Çağlayan Arkan General Manager, Manufacturing & Resources Sector Microsoft Editor Partner Managers Creative Director Karen McCandless Duncan Cuthell Leigh Trowbridge karen.mccandless@tudor-rose.co.uk duncan.cuthell@tudor-rose.co.uk Vishal Gandhi Designers Editorial Team vishal.gandhi@tudor-rose.co.uk Bruce Graham Lindsay James Jon Iliffe Paul Robinson Adam Lawrence Jon.iliffe@tudor-rose.co.uk Rebecca Lambert Eddie Robin Website Manager Michele Witthaus eddie.robin@tudor-rose.co.uk Chris Jackson Jonny Parker Publication Manager Jonny.parker@tudor-rose.co.uk Publisher Marcus Miola Toby Ingleton Subscriptions toby.ingleton@tudor-rose.co.uk Business Management Ritwik Bhattacharjee Richard Pepperman ritwik.bhattacharjee@tudor-rose.co.uk Rachael Heggs Claire Southan Reprints Stuart Fairbrother stuart.fairbrother@tudor-rose.co.uk 1 
  3. 3. featuring publishing partners sponsors The Prime Partner Guide is produced annually in partnership with Microsoft and offers a comprehensive reference of service providers to the manufacturing and resources industries. For further information, visit www.onwindows.com/prime Microsoft (NASDAQ ‘MSFT’) is the world leader in software, services and solutions that help people and businesses realise their full potential. The company offers a wide range of products and services designed to empower people through great software – anytime, any place and on any device. www.microsoft.com 3 
  4. 4. contents 10 27 36 Viewpoint 08 A clear view of the organisation 27 Product success in a complex Martijn van der Hoeden, founder and CEO, environment Assistance Software Jan Larsson, marketing director for NX Digital Product Development, Siemens PLM 10 Innovation for sustainability: setting the scene Philippe Forestier, executive vice president In practice of Global Affairs and Communities, Dassault 30 CSM Iberia Systèmes Arquiconsult 12 Mobilising manufacturing processes 32 OSL Group Harald Ehrl, founder and CEO, GAB Assistance Software 15 MI for true BI 34 Stork Industry Services Coleman Easterly, solutions manager, GE Cadac Organice Intelligent Platforms 36 Siemens Energy and Automation 19 The agony and the ecstasy of MES Cincom Axel Hohnberg, business unit manager, Microsoft Solutions, Noser Engineering 38 Sevcon Columbus IT 23 Business intelligence for the manufacturing sector 40 Piaggio Aero Industries Paul Barber, president, PROPHIX Software Dassault Systèmes 5 
  5. 5. contents 38 50 42 Papierfabrik Utzenstorf 62 HOFF GAB Profitbase 44 Qatar Steel 64 East Jordan Iron Works GE Intelligent Platforms PROPHIX 46 Naryanmarneftegaz 66 Dragenopharm GMCS scarabaeusTEC 48 WC Bradley Company 68 Energomash Group I.B.I.S. Siemens PLM Software 50 Apollo Vredestein 70 Speedboard Assembly Services ICT Spirit Softlink Solutions 52 Teva 72 Siemens Groupe SCI Software Innovation 54 Bygghemma 74 CES Group MercatoR To-Increase 56 Carlsberg 76 crenox Norriq YAVEON 58 Daetwyler Cables Noser Engineering Directory 80 Solutions index 60 WSP 94 Companies A-Z Precio 7 
  6. 6. viewpoint A clear view of the organisation Martijn van der Hoeden looks at the key challenges facing business management solution providers today T he business world is programs: Dynamics CRM, constantly changing and Dynamics NAV, Dynamics AX Assistance Software is a solution providers need and Dynamics GP. Assistance Microsoft independent to prove that they are able to PSO integrates all four, with software vendor, and has match its pace. Innovation must an additional option for large developed integrated be more than a word – it must companies wanting further innovations with the become a core value. Those control of their human resources Microsoft Dynamics suite of who succeed are constantly management. products, which seamlessly developing functionalities to Because Assistance PSO runs integrate with the Assistance help customers meet their needs. on the Microsoft platform, this Software PSO solution for Good resource planning makes eliminates the need for users to Microsoft Dynamics. processes transparent to the users, learn an entirely new interface. allowing them to integrate and As a result, organisations, both access information with speed large and small, can perform and ease. The goal is to provide all of their tasks through one a 360-degree view of both the single application. The two organisation and its clients. disparate worlds of processes Information regarding the (invoices, hours, projects) and three vital areas of acquisitions, people (documents, e-mails, projects and aftersales is often appointments) are unified, scattered across organisations. A as users only need to record truly effective solution integrates information in one place. them all, providing a complete Assistance PSO does the rest, and instant overview of the providing a full overview of client organisation. It is possible to see details, including address, e-mail, at a glance what is in the sales account activity, documents, funnel and what opportunities project information and invoices. are available, as well as to obtain With an employee functionality an immediate analysis of which that goes further than a simple list projects are succeeding and which of personnel, users can easily find are in the danger zone, or who out who is working on what. Each has paid their invoices on time individual’s department, job title, and who has not. skills, history, and previous and Assistance PSO for Microsoft current projects are listed, and Dynamics is a complete users can further refine complex solution for professional information by creating role-based service organisations, providing dashboards for each position businesses with the ability to and gauges key performance integrate and access all necessary indicators such as average hourly knowledge and data. The rates and revenue. Microsoft Dynamics product Projects are at the core of line consists of four essential Assistance PSO. Access to basic 8     Prime Partner Guide 2010/11
  7. 7. project information, such as every role in the organisation, by Microsoft SharePoint. All description, type of project from assistant to project manager users then have instant access and department, is only the and beyond. Everyone from to accurate and up-to-date beginning. Users have the engineers to architects can create information. Invoices and capability to enter different hourly their own templates, set different purchase orders can be created, rates, group and filter by field, hourly rates for different clients, then automatically posted and and add team members so they create role-based dashboards, updated so that the project can enter their own information and set gauges for specific manager has an overview. Users (such as time spent on a project). indicators, such as hourly rates, can easily view artwork, e-mails, Once a project is saved, it is time and revenue. Whatever the appointments and any updates to automatically sent to Dynamics specific requirements, Assistance the project, all at the same time. CRM to track all related e-mails. PSO can meet the parameters and Founded two decades ago Time is money and careful adjust them when necessary. in the Netherlands, Assistance monitoring of resources is Assistance Software is Software now has 12,000 clients more essential than ever. To constantly revising and expanding and provides full-service solutions this end, the system has two its vision of providing a total on a global scale. The company important functionalities: alerts solution for its users. The focus has achieved the status of and reverse planning. Alerts on integration and innovation Microsoft Gold Certified Partner help businesses keep within has led to the development of and has made a strong entrance budget – every change within quality software that can be used into the North American market, the capacity planning module in every kind of organisation. with clients such as OSL Group, is automatically checked before Assistance PSO’s flexibility is Santiago Calatrava and the users can proceed. Reverse extended even further with American Institute of Architects. planning ensures that all a SharePoint add-on. All Both OSL Group and the American confirmed changes in Outlook information relating to a project Institute of Architects have called and scheduling are automatically needs to be distributed quickly Assistance PSO ‘intuitive’ – with updated in Assistance PSO. and accurately amongst the good reason. The software was The solution can easily be team members and this add-on designed to work the way its tailored to fit the individual ensures that any changes made in users do, and making software business and its needs. Users can Assistance PSO are automatically user-friendly means making it create and modify profiles for updated in the microsites created compatible with people as well as applications. Part of the company’s vision is to create software that people can actually use. Assistance Software’s dedication to excellence is reflected in the training and support provided by both the company and its partners. This ensures a smooth and comprehensive transition to Assistance PSO. The various training packages allow for the quick communication of focused information and users can select a package that best suits their organisation. After installation, customers continue to receive fast and efficient support, both online and offline. 9 
  8. 8. viewpoint Innovation for sustainability: setting the scene 3D virtual universes hold the key to sustainability, says Philippe Forestier T he new driver of innovation challenge, and there have been is sustainability. Innovation great developments in the IT for sustainability in this sector in this area: smart grids sense means developing our for grid efficiency, smart meters thinking and processes in order to for consumption efficiency, achieve economic growth while software for energy and carbon allowing social development management, and so on. Yet and environmental preservation. this sense of urgency may cause But if there is a consensus on us to embark on a new path of Philippe Forestier is executive the need to create a sustainable unsustainability. vice president of Global Affairs model of growth and wealth, Although climate change and Communities and member what is hidden behind these is a concern that needs to be of Dassault Systèmes’ Executive words? Defining what this entails addressed, the way we are Committee. He is in charge and how to do this is far from tackling it at the moment is of developing business and being clear at this stage. This is a not necessarily helping us to promoting the group’s image common challenge for businesses determine a long-term global and visibility by leveraging and governments as it implies sustainability strategy as networks of influencers a profound redefinition of our such. For example, if reducing and executive relationships. existing models. greenhouse gas emissions The wake-up call, which means we have to use more Forestier also serves as a has caused us to rethink how water and raw materials, this member of the board and is we tackle sustainability, has is not a sustainability strategy. vice president of the European been largely initiated by the We need to address climate Software Association and environmental debate. The change by using an integrated of the French Software world’s environmental challenges approach, taking into account Association. He is also an are well known: natural resources other environmental challenges advisor to the French Ministry are becoming scarce, biodiversity as well as social development and of Foreign Trade. is being lost, and our climate is economic growth. changing. Interestingly, resolving The example of climate change climate change has been higher demonstrates how policies have on the agenda as it has been influenced business practices and presented by international public opinion, which in turn has bodies as the most pressing driven a demand in the market environmental challenge. For for innovation. It shows how the past decade, governments, agents are interconnected as well businesses and individuals have highlighting the global challenges. been focusing on reducing A systemic approach that takes greenhouse gas emissions. into account our interconnected Therefore, much innovation has and interdependent world in order been driven by the climate change to drive innovation is needed 10     Prime Partner Guide 2010/11
  9. 9. to properly face the global research and development and sustainability challenge. This will strengthening partnerships. “Innovation for involve making use of multi- Among Dassault Systèmes’ sustainability disciplinary skills and reuniting ideas, which it believes hold disconnected communities – the key to sustainability, is means developing private and public, cross-sectoral 3D virtual universes 3D virtual our thinking and industries, businesses, academia universes enable businesses in and individuals. This approach all industries to digitally define processes in order will allow us to define new and simulate products, as well to achieve economic sustainable models, enabling as the processes and resources innovation for sustainability. required to manufacture, growth while Since much of our past maintain and recycle them. innovation has been developed Innovation for sustainability allowing social on unsustainable ground, in this manner asks for the development and now more than ever we need collaboration of all stakeholders collaborative innovation that to define new sustainable environmental isn’t afraid of going against design patterns and implement preservation” the grain. That is why many systemic sustainability strategies. companies like Dassault 3D opens the door to the Systèmes are investing world we imagine. Let’s imagine heavily in talented employees a sustainable world together. 11 
  10. 10. viewpoint Mobilising manufacturing processes A new generation of mobile applications and mobile devices offers major cost savings and productivity gains, says Harald Ehrl A high degree of becomes apparent why this is so. digitalisation in production The software was not developed related workflows has under the paradigm of mobility and already been achieved, but therefore lacks the essential feature: there are still some major areas, leanness. This raises the question particularly with respect to non- whether this is the direction we production related workflows, need to be looking, or whether where the degree of digitalisation we should be searching for more has not yet progressed sufficiently. specialised applications, focused Harald Ehrl is the founder and Digitalisation of processes in on handling data between large CEO of GAB Gesellschaft zur the manufacturing environment enterprise back-end systems and Anwendungsberatung für die has so far been linked and limited mobile devices. Datenverarbeitung, which he to static objects and a largely Plant maintenance is case founded in 1997 in Plattling, desktop-bound workforce. So far, in point. The on-site inspection Germany. Since 2001, his whenever processes had to be and maintenance processes company has been developing executed while on the move or undertaken by maintenance staff mobile applications for the outside of the local area network in manufacturing environments are manufacturing industry, and in perimeters, this led to breaks in the still mostly documented by hand. digital process chain. The attendant Even though technical objects and particular the paper production symptoms of these breaks typically service schedules may be managed industry. are redundancies in the entry in applications such as the plant of data, time delays, errors and maintenance module (PM) from stunted business intelligence. SAP, and service orders may be The advent of sufficiently generated automatically, the actual powerful mobile devices, wireless execution of the task takes place technologies such as RFID and outside of the digital workflow. wide area networks now provide The issues related to this are an adequate foundation for that documentation of the work the digitalisation of workflows done tends to be rudimentary entailing decentralised objects and and unstructured. Job reports get a workforce that is on the move. done at the end of the shift or the However the ‘above surface’ end of day, at best. In industries structures still need to be built where maintenance records must before these technologies can be be kept for auditing purposes, harnessed productively. documentation is tedious and The leading developers of time consuming. enterprise resource planning (ERP) On-site data retrieval and data systems have already made some entry via mobile devices helps effort to mobilise their applications, increase productivity by streamlining but as yet, do not offer true mobility the workflow and significantly to their customers. When looking at improving business intelligence their system architecture, it quickly in the areas of maintenance and 12     Prime Partner Guide 2010/11
  11. 11. repair, which in can help reduce platform for companies to maintenance and repair orders, plant and machine downtime. integrate disparate systems into and to manage maintenance staff Most readers would agree with a heterogeneous but seamless effectively. this in principle so far. The real environment for their business data. The frontend application is issue, they might argue, lies with Together with Microsoft SQL designed for ease of use and the exchange of data between Server and Windows Mobile, to enable maintenance staff to the ERP system and the mobile it forms a formidable basis for handle their mobile devices with application. IT departments the development of mobile minimal of training. The mobile are generally very reluctant to maintenance applications such devices are equipped with touch open up their business-critical as MMM2010 solution offered screens, Wi-Fi, 3G connectivity ERP software to peripheral by Microsoft Gold Partner GAB. and GPS, and incorporate applications, even more so when MMM2010 utilises Microsoft’s barcode and/or RFID scanners. writing access to the ERP system line-of-business adapters to Depending on the needs of the is required. They have good exchange data between its customer, report back and reason to be reluctant. mobile application platform and synchronisation of data can be However, this is where a change enterprise business applications handled online as jobs are in thinking needs to take place. such as SAP PM. completed, or at the end of shift, Companies will have to allow their The software is designed to when the mobile device is business application environments allow a flexible configuration returned to its cradle for to be more permeable with regard of inspection, maintenance charging. Experience has shown to the exchange of business data. and repair workflows, to suit that the cost of implementing a This is a necessary prerequisite for a the needs of the customer. mobile maintenance application continued digitalisation of business The management cockpit of such as MMM2010 is often processes within enterprises. MMM2010 provides maintenance amortised within 12 to 18 Microsoft’s BizTalk Server departments with a powerful months through productivity provides an excellent technical tool to manage service calls, gains and cost savings. Microsoft BizTalk Server forms a strong basis for mobile maintenance apps like MMM2010 13 
  12. 12. viewpoint MI for true BI For effective business intelligence, manufacturers need real manufacturing intelligence, says Coleman Easterly I n a manufacturing company, more holistic optimisation and business performance depends sustainable improvements. a lot on manufacturing performance. As companies The bigger picture leverage business intelligence (BI) Sufficient integration of business for monitoring, reporting and and manufacturing information analysing business performance, enables both production managers manufacturing businesses need and enterprise executives to see it to include real, accurate and appreciate the cause-and-effect Coleman Easterly is a solutions and complete manufacturing relationships between operational manager for GE Intelligent intelligence (MI). Real MI parameters and business Platforms, Proficy Operations means that the manufacturing metrics, allowing all levels of the Management Software, performance indicators have organisation to work harmoniously responsible for manufacturing integrity between their many towards common goals. operations management sources and the BI layer, so that IT teams play a strategic functionality. Easterly has high-level rollups agree with the role in helping to close the been providing solutions for details in the drill-downs across corporate/factory information performance management in many contexts and perspectives. gap by selecting technology that manufacturing operations for In the physical sense, all aspects seamlessly integrates business and of manufacturing are interrelated manufacturing, such as SharePoint 24 years, in various roles as and from a business perspective for BI, and GE Intelligent both a customer and supplier there are many competing Platforms’ Proficy Operations of information technology. priorities. Without the whole Management software for MI. picture (BI infused with real MI) Computerised or not, business to support a balanced view of objectives and manufacturing both, initiatives can inadvertently realities are already being counteract their intentions. Energy integrated by something or consumption is one of those somebody, to facilitate production issues where reduction efforts in the first place and to track have impacts on both the process performance. ‘Performance’ is and the finished product. basically how well the ‘realities’ If pushed too far, a resulting conform to the objectives. Some increase in product waste of the realities in manufacturing or machine downtime may are production execution, resource even offset the economic and consumption, efficiency, quality environmental improvements test results and environmental sought by the efforts. However, emissions. Some objectives of the empowered with adequate business are production schedules, manufacturing BI, manufacturers recipes, quality specifications can see and better understand and regulatory requirements. process relationships to help Several other perspectives and balance the trade-offs for contexts such as history relative 15 
  13. 13. to the present or quality test data inventory stock-outs, expedited right now – which will (should) relative to process conditions, raw material deliveries, late eventually roll up to be next must also be brought together finished goods shipments, year’s reported number. to form the big picture needed delayed changeovers and for decision support and machine downtime. Those Driving business results troubleshooting. situations trigger adjustments The opportunity here is to like increased safety stocks appropriately automate and Integration and more physical inventory integrate the information tasks of You can’t adequately integrate checks, as well as more frequent both the manufacturing activity manufacturing with business accounting corrections. and the derivation of intelligence by simply entering production Capturing (and using) real from it with a cohesive solution. and inventory information into measurements also helps improve There is so much detail that the enterprise resource planning several other issues related to underlies manufacturing system at the end of the week inventory and consumption, intelligence; the best way to from logsheets and control like more precise logistics capture it is as it occurs, via room strip charts. Likewise, you coordination, improved forecasting, the same systems that are don’t get real manufacturing and enhanced insight into real interacting with the people, the intelligence by just connecting manufacturing costs and profitability process, the product – everything controllers and sensors to the BI when it rolls up to the BI layer. involved with manufacturing. layer. The system(s) that rolls up Automated capture of real We typically refer to these as the cryptic raw data into useful measurements, combined manufacturing execution systems intelligence must reflect the with involvement in the or manufacturing operations myriad of inevitable exceptions manufacturing process, improves management. handled by people during the the usefulness of the intelligence Enabling technologies such as manufacturing process, like and the precision of execution. It Proficy derive real MI by being rework, exception routing and also contributes to the integrity involved with the manufacturing manual work, which all play a of data reported for compliance execution, directing and tracking role in shaping the final record. and disclosure obligations such activity according to the business As an example, a common as those related to product objectives, while automating approach to tracking raw safety, energy consumption the information capture. With material consumption, typically and environmental emissions. the right systems, ‘actionable called backflushing, involves The following illustration intelligence’ can also be calculating the quantity of each helps emphasise the depth or ‘intelligent action’. ingredient consumed according spectrum of contexts, where Integrating a company’s BI and to the recipe or bill of material data integrity matters. MI is imperative to closing the (BOM) for each unit of the As no one wants to overstate corporate/factory information gap product being made. It seems or understate the totals, the and requires a technology harmless, but the problem with annual environmental emissions framework that supports this approach is that the final number reported to public leveraging the touch points ‘as-made’ resource consumption disclosure bodies should agree between business and for some products can end with the sum of the monthly manufacturing. Forward-looking up very different from the numbers reported to regulatory IT teams that understand this ‘as-planned’ recipes and BOMs, bodies, which should agree advantage and make it a key which can really throw off with the numbers reported at criterion of their technology inventory and other numbers. the daily production meetings, selection can play a critical role in The cumulative imprecision of which should agree with the helping their companies better not tracking consumption with numbers on the strip charts in align their business strategy and real measurements can have the control rooms, which should operational tactics toward many cascading implications agree with the numbers on common goals for consistently that drive costs up, including the operator’s control panels high performance. 16     Prime Partner Guide 2010/11
  14. 14. viewpoint The agony and the ecstasy of MES Axel Hohnberg takes a look at some of the perceived barriers around manufacturing execution systems A strategic business-to- product lifecycle management business manufacturing tools, supply chain management execution system (MES) systems, and process and integrated from enterprise resource manufacturing control systems. planning (ERP) to the production Often the key barrier facing line enables collaboration for manufacturers when they consider fast, accurate decisions to quickly total B2B MES integration is improve value streams; traceability the return-on-investment (ROI) and international compliance; calculation. The complexity Axel Hohnberg is business increased production line flexibility; in modern manufacturing unit manager, Microsoft and the opportunity to scale environments, with their diverse Solutions at Noser Engineering productivity across the enterprise. information systems, can make in Winterthur, Switzerland. And while the European MES change, and integration, a Hohnberg’s approach to MES market is expected to grow over daunting, expensive and time- comes from the years spent the next five years at a compound consuming task. within the highly competitive annual growth rate (CAGR) of MES solutions have traditionally automotive sector where he more than ten per cent, developing been sold as ‘packaged developed global solutions an effective MES strategy requires systems’, rather than customised with reciprocal production a considered approach. solutions further impacting ROI. Global manufacturing, Additionally, many of the control lines on several continents particularly in the developed systems are proprietary and designed to deliver optimal economies, continues to communications between legacy ROI. Since joining Noser in experience intense pressure with systems are often complex. Useful 2006, Hohnberg has further increasing levels of competition, integration with ERP suites had developed MES thought driven by fast-paced technological also sometimes proven difficult leadership while rolling out and market shifts. These drive the until the adoption of the ISA 95 solutions across a number development of rapid, agile, high- standards. Also, there is concern of global manufacturing quality manufacturing techniques. about information overload and environments. And as competition becomes the capacity of the organisation increasingly global, manufacturers to effectively utilise the additional are required to meet numerous data produced by MES. international standards across Within this murky and often multiple markets. Additionally, uncertain landscape, MES has shareholders are demanding often been seen as disruptive increased returns from the and costly without the benefits manufacturing infrastructure. of integration clearly visible – With global manufacturing particularly in terms of financial reaching a level of unprecedented return. complexity, investing in An experienced MES provider technology is typically seen as will understand how to balance a must. As a result, investment the requirements of the business trends have included ERP, processes, the complexity of 19 
  15. 15. the existing structures and the they be on the shop floor or in continuous long-term benefits: potential long-term benefits. the board room. • A move closer to the customer They will also be able to minimise With extensive experience through strategic B2B and MES downtime and disruption and in global MES strategies and • Providing global teams along maximise the financial impact of solutions, Noser Engineering the supply chain with strategic, the MES investment. begins every MES project with transparent communication and A customised approach to a series of robust business operational platforms MES rather than a ‘packaged conversations about what is • Optimising existing ERP and system’ most often provides working and what isn’t along MES investments – making for the sought after increase in the supply chain. The company a more adaptive, cost-effective operational excellence as well utilises a ‘point system’ to manufacturing environment as the long-term benefits and identify high-performing or • Maximising the initial ERP ROI. Microsoft allows partners under-performing hotspots investment by integrating it to embed its core products into along the supply chain. Noser into the production line while their MES solutions, creating further explores with its securing the investment made a robust, highly flexible and customers what needs to be on production assets cost-effective MES development anticipated in the future to • Real-time analytics to support environment. provide them with an adaptive, decision making An experienced MES partner intelligent manufacturing • Collection of quality data to will also know how to fully process. Noser Engineering enhance traceability required by integrate with and optimise the supports global manufacturers international standards – thus existing ERP investment and in the assessment of their driving continuous production line assets while business processes and existing improvement and innovation integrating to communication structures to determine the best across research and tools the global team can easily approach to MES integration development and production access and understand – whether while delivering immediate and workflows. A glimpse from the supply chain of Noser Engineering’s MES customer Daetwyler Cables based in Switzerland and China 20     Prime Partner Guide 2010/11
  16. 16. viewpoint Business intelligence for the manufacturing sector Paul Barber looks at the challenges of extracting the right data to integrate with a true business intelligence solution A true business intelligence systems. Extract, transform, (BI) solution simplifies load (ETL) tools do exactly what information discovery and they imply – they extract data, analysis, making it possible for transform it to make it more decision makers at all levels of an accurate or consistent, and load organisation to more easily access, it into a database for eventual understand, analyse, collaborate, display – and are sold mainly and act on information, anytime to larger companies that have Paul Barber, president of and anywhere. Unfortunately, many legacy systems. Mid-sized PROPHIX Software, holds typical BI solutions tend to support companies that use enterprise an MA in Mathematics from only traditional data sources resource planning (ERP) systems Cambridge University and an that were designed to enhance often have less of a need for MBA from the Richard Ivey business applications, such as ETL tools since the system School of Business. Having sales, marketing and human takes care of storing data in a been in the software industry resources. Therefore, BI in the consistent format. However, for over thirty years, Paul manufacturing industry only even if a company has an ERP led PROPHIX Software’s becomes a worthwhile investment system, it may be better to avoid when the gap between allowing a BI system direct access recent metamorphosis from manufacturing and business to production data. Directly a software distributor to environments is eliminated. accessing real-time production a developer of world-class Solutions such as PROPHIX data can cause performance issues performance management have the ability to integrate with those production systems; it solutions. data from multiple sources into would not be a good idea if every a single unified view of the time the CEO looked at sales data, business, making the most of the invoicing system ground to manufacturing information. a halt. PROPHIX Software is a leading A key component of the developer of solutions designed success of a BI application is to automate financial processes an efficient and reliable data including budgeting, planning, retrieval process; hence, PROPHIX reporting, analysis and Software embraces the superior performance management. It functionality of Microsoft’s Online helps solve the common challenge Analytical Processing (OLAP) of the quality of BI information by database for BI applications – improving the source data with its Microsoft SQL Server Analysis underlying technology. Services (MSAS), the standard Data integrity involves a OLAP database in the industry. whole segment of the software The functional advantages of industry devoted to improving the OLAP include the speed of integration of data from existing data retrieval, flexible reporting 23 
  17. 17. capabilities and sophisticated to create financial models that Microsoft SQL Server Analysis calculations that can be defined contain data that can be used Services models, including in the OLAP database. by BI applications. It includes importing structures and data Previously known as many of the key features for data • Offering the ad hoc analysis multidimensional databases, extraction and integration, but tool that can be used for OLAP databases have been with a user interface that is easy unstructured BI access to used in the enterprise software for non-IT professionals. PROPHIX numerical data and includes market for decades and have will calculate metrics (for example analytical capabilities such as been established as a powerful revenue and headcount), can delta analysis technology for many business be used as a mechanism for • Enabling non-IT professionals to applications. Because of the collecting data that is not calculate and maintain metrics success of Analysis Services, available electronically, and can in a PROPHIX model for use in there are many BI tools create OLAP models quickly and BI applications targeted at the mid-market easily. It is not an ETL product or • Including workflow capabilities that use MSAS as a data source a data warehouse tool, but one for managing the collection and these are becoming a of PROPHIX’s major strengths is of manually entered data for commodity. Because of this, that it can be used by a finance BI systems, including e-mail PROPHIX was designed to professional to implement collection using spreadsheets. interoperate with as many such business-focused BI applications BI tools as possible. PROPHIX is with minimal need of IT expertise PROPHIX combines Microsoft an excellent vehicle for creating or involvement – skills that are SQL Server technology with Analysis Services OLAP cubes often in short supply in smaller business knowledge, to offer the and importing data into those companies. PROPHIX Software most effective BI resources and cubes so that BI tools can be has had experience with OLAP allow manufacturing companies used to view the data contained technology since the 1980s and the ability to make critical in them. has been involved in performance decisions based on inclusive PROPHIX has been proven management software with information rather than to grow with companies as the capabilities for the development incomplete data. PROPHIX can industry changes and, to date, of a BI solution including: facilitate compatibility between hundreds of manufacturing • Enabling non-IT professionals operational and business companies are using PROPHIX to create and maintain information. 24     Prime Partner Guide 2010/11
  18. 18. viewpoint Product success in a complex environment Jan Larsson explores the many facets of product development and delivery I t used to be fairly straight- the future forward to conceptualise a • Optimisation – take full new innovative product idea, advantage of the resources do some market research and available today through greater verification of the concept before productivity and more efficient getting into the design phase processes, all while optimising and some real life testing before the cost and quality of the manufacturing and distributing products. the product in question. Jan Larsson is marketing In the early automotive days, In order for companies to meet director responsible for the the Model T offered its customers these requirements, deal with the marketing of the NX Digital very little in the way of options increase in complexity and, more Product Development family or customisation. In fact, Henry importantly, understand the large of solutions at Siemens PLM Ford used to say: “You can paint amount of information necessary to Software across EMEA. He has it (your car) any colour…as long as take the right decision at any point worked in the CAD/CAM/CAE it’s black.” in time, they require the correct software field within numerous However today, nearly all infrastructure and tools along with industries and has years of manufacturing companies deal not a very good understanding of the experience in the hardware only with a global audience for the overall requirements and processes. product but also with a dispersed As an example, let’s look at industry, focusing on input design and manufacturing the complexity of today’s vehicles; devices for CAD/CAM/CAE chain, creating a very complex which far exceeds that of the professionals environment that needs to be first Model T. The spectrum of managed and controlled to customisation available to today’s successfully launch a product. automotive customers adds a Complexity has to be managed tremendous amount of complexity while meeting the more that must be dealt with by the demanding requirements for: automotive manufacturers. • Speed – rapidly take an idea Looking at a typical car and deliver it to the market line gives trillions of possible • Globalisation – develop combinations when you consider “Coming up with innovations in the context any colour, any features, anytime, of the global market being anywhere. the right product served, global partners that are In order to compete and to means defining the engaged and global resources meet the varying needs of a used to bring these innovations diverse, global customer base, specific aspects that to market the automotive industry has • Sustainability – deliver been evolving over the years to will meet or exceed product innovations that are a strategy of common platforms. the needs of today’s environmentally friendly today This approach has resulted in and will not have harmful a tremendous amount of both customers” effects on the environment in product and process complexity. 27 
  19. 19. Customisation can involve a great many different variables When considering the number Coming up with the right the company can make a tidy of options and the production of product means defining the profit and the customer gets a these options on a single global specific aspects that will meet product that meets or exceeds platform, we see a highly complex or exceed the needs of today’s their expectations and will last product brought to market through customers. In particular these as long as it is expected to. a set of complex processes. customer requirements fall into Manufacturers also need to bear This complexity is required to the categories of timing, function, in mind availability – ensuring meet the increased requirements performance, style and price. That that its products can be of the consumer for greater means the product is available delivered on time to customers personalisation in their products when the customer wants it, it no matter where they are in and is fundamental to the provides needed value, regarding the world – and sustainability; competitiveness of automotive functionality it is either better than something that has become so manufacturers as well as other products on the market or important today, both on an manufacturers across all vertical performs exactly as the customer environmental and a regulatory industries. requires, it looks and feels exciting, compliance level. and it is available to the customer So to summarise, in order for So what is the answer? at a price that is competitive and manufacturers to be able to Companies must be able to meets their threshold. simultaneously build the right simultaneously execute the activities Of course, these product in the correct manner, required to offer the right product requirements then all have they must develop a rich and build it in the best way possible. a direct effect on how the platform of product and process By establishing an environment product should be built. For knowledge to underpin and where they can simultaneously deal example, the manufacturer support continuous innovation with these issues, they ultimately needs to be able to manage the across the multiple disciplines will transform their process of overall production costs while and phases that encompass the innovation. ensuring quality. This means product’s lifecycle. 28     Prime Partner Guide 2010/11
  20. 20. in practice CSM Iberia C SM Iberia is part of CSM, a large supplier of conducted based on centralised data. bakery products and a leading player in natural To support this model, several Dynamics food preservation and green chemicals. The NAV interfaces were built; supported by company, with three manufacturing plants in Portugal manufacturing, warehouse management, and Spain, offers a wide portfolio of products. Its automated data capture system (ADCS) customers include artisan bakers, bakery chains, in-store and stocks granules. This not only simplified bakeries, industrial bakeries and food service providers. processes, but also improved the manufacturing In order to achieve a fast response to its outbound and warehousing environment, while network of customers and suppliers, CSM needed to deal transactions could be carried out as close to real with several different sources of information at once, but time as possible. had problems maintaining integrity and extracting and All transactions are now performed directly compiling data. It was not taking full advantage of its on the enterprise database server. Users are native enterprise resource planning (ERP) system, which able to move data automatically to and from had serious implications for the long-term support costs production and warehouse areas in real time. of the ERP system and other external implementations. For example, production confirmations and The company found Microsoft Dynamics NAV to be warehouse pickings are carried out using RF a strong ERP tool that could be adapted to the specifics scanners, and items, lots, quantities and bins of each market. It was supported by the experienced are registered by the Navision ADCS solution. Arquiconsult team, who not only thoroughly understand Since deploying Dynamics NAV, CSM Iberia the local requirements and process, but also possess full has benefited from rapid access to critical knowledge of Dynamics NAV’s development potential. data; improved communication between The choice of solution and partner proved to be the right departments, customers and suppliers; formula to fully respond to the company’s needs in the reduced warehouse control and more short-term and to develop tailor-made solutions, crucial informed decision making with real-time data. to creating new opportunities in the highly competitive All this is combined with EAN128 standards, and demanding supply chain execution field. automatic labelling and lot traceability. Based on a small number of critical core processes The whole supply chain management and several surrounding automatisms and interfaces, process now runs more smoothly and CSM Dynamics NAV was able to integrate and manage, Iberia can obtain information faster. “All of in a seamless way, the complexity of all supply our processes will be centralised,” says João chain processes, from the supplier, through the Martins CSM project team leader. “Projects manufacturing flows, warehousing, transport will be more effectively planned and resourced distribution and up to the final customer. and people won’t waste time looking for Successful ERP practices and configurations were information.” Industry: Food and beverage Country: Spain and Portugal Solution: Enterprise resource planning Partner: Arquiconsult Technology: Dynamics NAV Benefits: Rapid access to data, improved communication, more informed decision making 30     Prime Partner Guide 2010/11
  21. 21. in practice OSL Group W ith its headquarters in Montreal, Quebec, management tool focused on efficiency and OSL Group is one of Canada’s largest profitability. Finally, Assistance PSO is intuitive, privately held below-the-line marketing both in terms of look and feel.” agencies and a leader in brand activation. OSL needed The adoption of the new system worked a new enterprise resource planning (ERP) solution after particularly smoothly because end users were the company’s aggressive growth strategy caused it to involved in the decision-making process, outgrow the legacy system that was in place. remarks Bolduc. “Their input at this point was Manon Bolduc, vice president, finance at OSL, a key factor in the success of the explains why the company chose Assistance PSO for implementation. The final decision was taken Microsoft Dynamics as its total ERP solution. “OSL had after hands-on demos were performed for OSL grown to the point where the previous system could no longer handle our operation. We wanted a solution that “The software maximises offered flexibility to adapt to our clients’ needs. Each client agreement is different – there are no standards, Microsoft tools already in hence the need for software that would enable us to answer each client’s requirements.” place in the organisation The company chose Assistance PSO for Microsoft and known by the users. It is Dynamics following a recommendation by Second Foundation, one of Assistance Software’s partners. a strong management tool A key factor in the decision was the flexibility that focused on efficiency and Assistance PSO offered by allowing the organisation to manage outside of the box while respecting best profitability” business practices. The solution also offered versatility within all areas of OSL, along with better-facilitated integration within the organisation. “PSO both easily allows for a quick glimpse into the business and by the finalist vendors. The process involved provides in-depth analysis,” says Bolduc. “The software approximately 18 of our people (business maximises Microsoft tools already in place in the leaders and experts as well as senior organisation and known by the users. It is a strong management). Assistance PSO stood out as being very intuitive and best suited for our needs.” She adds that the choice of the software was based on a global approach to the company’s requirements and was not viewed only as a finance or project management initiative. Industry: High tech and electrical Country: Canada Solution: ERP Partner: Assistance Software Technology: Microsoft Dynamics, Assistance PSO Benefits: Flexibility, better integration, total ERP solution 32     Prime Partner Guide 2010/11
  22. 22. in practice Stork Industry Services S tork Industry Services (Stork IS) is a worldwide able to view their own documents. When a organisation focused on maintenance project is delivered, we use Cadac Organice management and project management in the Publish to convert the project information into oil and gas, chemistry, energy and environment, food, PDF and publish it to a SharePoint location pharmacy and base metals industries. Stork IS supports that can be accessed by our clients. As a customers in improving performance and reducing result, clients have direct access to the in-built costs. By providing integrated, customer-specific situation.” As Bio MCN regularly needs hard technical services, it takes joint responsibility for the copies of drawings, Cadac Organice Publish total cost of ownership of its customers’ production was also used to create a print module. Bio installations. MCN can use this module remotely to find The company’s operations in Delfzijl began with the and select the necessary drawings in Cadac incorporation of the services department of Akzo Nobel Organice and print them in batches through Delfzijl. As a result, Stork IS now also provides services Cadac Organice Publish. to other clients like Bio Methanol Chemie Nederland (Bio MCN). Bio MCN is a consortium responsible for the production and delivery of environmentally friendly bio- “Cadac Organice provides methanol that is used in green fuel. Stork IS supports us with a flexible tool to Bio MCN in maintaining the plant and installations and manages the project and information. “Our projects manage our information, involve large amounts of documents and it is very and all project documents” important that the information is properly managed and that all project members receive the relevant up-to-date documents,” says Bert Gaster of Stork IS. Stork IS’ engineering department was already working with a document management system that was Cadac Organice helps Stork IS manage its well suited to Akzo Nobel. But when Stork IS started to clients’ project documents in a flexible way accept projects from other clients, it was not possible to and helps customise them according to the tailor the system to the needs of these clients without needs of its clients. In addition, clients are able customisations. It also proved difficult to provide to access and view all documents themselves. external clients with access to documents. As the “Cadac Organice provides us with a flexible supplier also stopped maintenance of the system, Stork tool to manage our information, and all IS had to look for another solution. “We compared project documents,” concludes Gaster. a number of solutions,” says Gaster. “Eventually we chose Cadac Organice as it can be easily configured and tailored to the needs of our clients and, due to the underlying SharePoint technology, we can easily Industry: Oil and gas, food and beverage, metals open up the system to external users.” The seamless Country: The Netherlands integration of SharePoint with the company’s Microsoft Solution: Document management platform was an additional advantage. Partner: Cadac Organice “In Cadac Organice we manage the in-built situation, Technology: Windows SharePoint Services 3.0, Cadac and present project information and project history,” Organice Explorer, Cadac Organice Publish says Gaster. “With Cadac Organice Explorer we can Benefits: Flexible document management, easy to find easily find and retrieve documents, including version and retrieve documents, immediate insight into version control and document history, which is an important control and document history labour regulation demand. Due to the easy way that documents can be sorted and grouped, every user is 34     Prime Partner Guide 2010/11
  23. 23. in practice Siemens Energy and Automation S iemens Energy and Automation manufactures reduced because Acquire actually creates the and sells high-performance induction motors at its CAD drawings used for proposals. Pricing Norwood facility in the US. These motors are sold is now accurate in a market that is subject into the most demanding applications in the industry. to volatile pricing structures. Lead times are High performance, low maintenance and long service reduced by equally impressive amounts. life are essential to Siemens’ continued success in this worldwide market. “After an exhaustive evaluation Also critical to Siemens’ success is customer satisfaction. Customers demand quick turnaround of of nearly every interactive selling quotations and consistent quality and performance. and product configuration A manual quotation system that was hampered by a number of time-consuming processes drove solution on the market, Siemens quotation turnaround times to as much as five days. A mix of e-mails and faxes made the quotation system came to the conclusion that error prone and pricing quotations inconsistent. Cincom Acquire was the only With a product that featured thousands of possible configurations, and nearly as many pricing variables, solution that would address its Siemens knew it would be a huge challenge to business challenges ” streamline and automate this process. After an exhaustive evaluation of nearly every interactive selling and product configuration solution Overall benefits to Siemens include on the market, Siemens came to the conclusion that quotation time reductions from days to Cincom Acquire was the only solution that would minutes, increased quotation volumes of three address its business challenges. to five hundred per month, dramatic The results of this implementation were both fast and reductions in lead times, increased product dramatic. The manual processes required to complete and pricing consistency and overall higher the motor performance certification data required by margins on every sale. Perhaps most amazing Siemens’ customers were reduced from four weeks of all is the simplicity and ease of use to less than a single hour. Engineering resources were associated with Cincom Acquire. Users only need product knowledge and very limited IT support. Cincom Acquire guided selling and Product Configuration software is used by over 30,000 users worldwide. Industry: Automotive and Industrial Country: US Solution: Product configuration Partner: Cincom Technology: Cincom Acquire Benefits: Reduction in quotation time, increased quotation volume, increased product and pricing consistency, easy to use system 36     Prime Partner Guide 2010/11
  24. 24. in practice Sevcon G lobal manufacturer Sevcon, which designs, “I now have a consistent overview of our global manufactures and markets electric motor business on one screen,” says Matt Boyle, president control systems, needed to replace the ageing and chief executive officer, Sevcon. “I can switch and disparate IT systems running at its five international between subsidiaries and compare real-time data sites. A lack of integration meant business managers in seconds. This is a huge improvement that adds were unable to get an accurate, up-to-date view of the significant value to the strategic decision-making company. Sevcon worked with Columbus IT to deploy process.” a solution based on Microsoft Dynamics AX. The new The distributed nature of the business solution is easily customised to meet manufacturing means that Sevcon has a real need for needs, can grow with the business and offers flexibility. country-specific features. Multi-language Since its inception in 1961 in the United Kingdom, and multi-currency functionality helps ensure Sevcon has been at the forefront of electric vehicle information complies with local legal and technology. The company’s success has resulted in accounting standards. Sales employees can expansion to France, the US, Japan and Korea. clearly see the status of products in the supply A lack of visibility of data meant that senior managers chain and new orders placed by contractors in had to manually calculate accounts information, sales real time, making it easier to assess stock levels figures, and inventory and stock levels. Financial reporting or predict market trends across the business was slow, and the inconsistent nature Regulatory and compliance legislation, such of charts of accounts forced the company’s technical as the Sarbanes-Oxley Act, creates additional team to develop a complex financial reporting solution. requirements for transparency and control Since implementing Microsoft Dynamics AX, Sevcon across businesses. Sarbanes-Oxley enforces has gained clearer visibility across internal accounting controls, stating that all its business worldwide. The solution improves inter- business records, including electronic records company trade and stock control and, as a direct result and electronic messages, must be saved for five of improved business efficiencies, customers benefit years. The accurate financial reporting enabled from a faster, more responsive service. by the solution has helped the company to The solution has given employees greater business comply with regulations and cut audit costs. visibility across multiple sites. Sevcon now hosts all its Creating and maintaining corporate records business information on a single accessible system. The cost-effectively is easy with Microsoft Dynamics modern, graphical user interface makes viewing detailed AX. The standardised processes and reporting information far easier. features have enabled Sevcon to introduce consistency of financial reports and automate record keeping across the entire group, thus reducing costs considerably. Industry: High tech and electrical Country: United Kingdom Solution: Management solution Partner: Columbus IT Technology: Microsoft Dynamics AX Benefits: Single view of operations, accurate financial reporting 38     Prime Partner Guide 2010/11
  25. 25. in practice Piaggio Aero Industries F “Dassault Systèmes’ Enovia V6 ounded in 1884, Piaggio Aero Industries is one of the world’s oldest aircraft manufacturers. To date, the company has produced more than 50 aircraft PLM solution will enable us to models, including the P.180 Avanti II – an aircraft that has gathered a reputation for style, quality and eco- more efficiently compete on a friendly design. The company’s core activities include global stage” aircraft design and manufacturing, aero engine and aero structure parts manufacturing, and aircraft and engine maintenance. locations via the Internet. “Online remote The company wanted to transform its isolated authoring enables all of our stakeholders such business processes into a closely integrated collaborative as Piaggio Aero Industries employees, risk- environment that would provide employees and sharing partners, suppliers, and customers to partners with access to mission-critical intellectual connect and work together simultaneously on property including design data. Following a the same product,” says Roberto Zuffada, chief comprehensive tender process, Piaggio Aero Industries information officer at Piaggio Aero Industries. chose global PLM provider Dassault Systèmes to The unified V6 environment provides access implement its Enovia V6 PLM solution running on to all product-related information or knowledge Microsoft SQL Server 2005. necessary to design, manufacture, and deliver “As the international aerospace industry continues products to market. On a single platform, V6 to evolve, our biggest business challenge is ensuring supports modelling applications for engineering that we have the infrastructure in place to support the disciplines as well as collaborative business transformation of our company from a low volume, processes that span the entire product lifecycle. niche manufacturer to a best-in-class, global player,” “This is important to Piaggio Aero Industries says Antonio Maglione, Piaggio Aero Industries’ chief because we have a lot of intellectual property technology officer. “Dassault Systèmes’ Enovia V6 PLM in the company,” says Zuffada. “We need to solution will enable us to more efficiently compete on ensure that it’s available to everyone.” a global stage by maximising real-time collaboration to To enhance the real-time component of the drive sustainable innovation, product development and implementation, Piaggio Aero Industries also new initiatives.” deployed the Enovia 3DLive interface as part Enovia V6 is part of Dassault Systèmes fully of the V6 solution. The environment is integrated V6 PLM portfolio, a next generation PLM extremely user-friendly, enabling both 2.0 environment that enables users to create and technical and non-technical employees to collaborate on-line in real-time via an immersive, lifelike easily access corporate intellectual property experience. The solution offers important advantages and work together in 3D over the Web. to companies like Piaggio Aero Industries because it allows original equipment manufacturers and suppliers to transform isolated business processes into closely integrated, collaborative ones. With Enovia V6, Industry: Aerospace companies can harness the collective intelligence of the Country: Global extended enterprise. “That is a key point of the Enovia Solution: PLM architecture because we needed to share information Partner: Dassault Systèmes in real-time with different partners around the world in Technology: Enovia V6 PLM, Microsoft SQL Server order to leverage their capabilities,” says Maglione. Benefits: Enhanced collaboration capabilities, user- The benefits following the implementation have been friendly interface significant. Enovia V6 allows Piaggio Aero Industries to create and collaborate in real-time from remote 40     Prime Partner Guide 2010/11
  26. 26. in practice Papierfabrik Utzenstorf P apierfabrik Utzenstorf is a Swiss paper mill, up to the end of the year, the ERP and MES producing more than 205 thousand tonnes of systems were configured and tested. When paper annually for the European news publishing the productive IT environment went live on 1 industry. Formerly a wholly owned subsidiary of January 2010 as scheduled, no downtime had the Myllykoski Group, Utzenstorf Papier became been incurred. an independent company in 2009 as the result of a management buyout. One of the significant challenges arising out of the buyout was the necessity to design “GAB promised us and set up an autonomous IT infrastructure and that they could do environment for the new company and the subsequent migration of all relevant data from the Myllykoski the job on time, in environment to the Utzenstorf environment within a budget and without time frame of just six months. The challenge presenting itself to the newly incurring downtime. independent company was threefold. The company had to design, source and set up its own data centres They delivered on within an autonomous hardware, software and network their promise, without environment. It also needed to install, configure and roll out all required systems, from manufacturing (MES) and exception” commercial (ERP) systems to office and communication systems. Finally it needed to migrate all required data, including manufacturing, commercial and user data “The successful carve-out of the IT from the Myllykoski environment to the new Utzenstorf environment from Myllykoski to Utzenstorf environment without incurring any manufacturing was a vital precondition for our successful downtime. future as an independent company,” explains Following the recommendation by Myllykoski Group, Alain Probst, head of services at Papierfabrik Utzenstorf Papier contracted IT migration experts from Utzenstorf. “Downtime of our production, GAB to execute the migration. In order to ensure the means a loss in sales of about CHF400,000 per best possible business continuity for mission critical day. We needed a partner who could master applications, and to limit disaster recovery times to the challenge. GAB promised us that they below four hours, two high-availability EVA disk arrays could do the job on time, in budget and from Hewlett Packard, running Microsoft’s Hyper-V without incurring downtime. They delivered on server virtualisation technology, were installed in the their promise, without exception.” data centres at Utzenstorf. An Active Directory structure was designed and implemented for the company, followed by the installation and setup of a complete Windows Server landscape, encompassing Windows Industry: Pulp, paper and wood Server 2008, Exchange Server 2007 and SharePoint Country: Switzerland Services. Finally, existing data was migrated from Solution: Active Directory, Exchange, ERP, MES the Myllykoski environment to the new Utzenstorf migration environment. Partner: GAB Within three months of starting, the data centres Technology: Hyper-V Server, Windows Server 2008, were in operation and the Utzenstorf IT environment Exchange Server, SharePoint up and running. The newly licensed client software Benefits: Migration without loss of productivity was rolled out and all user data migrated to the new environment. In the following three months, leading 42     Prime Partner Guide 2010/11

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