Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

IBM Solutions Connect 2013 - Enterprise Content Management


Published on

Everyday we create 2.5 quintillion bytes of information. Therefore it is a huge challenge and almost an impossible task for an organisation that is looking at content for generating business value. Therefore, you need to rely on technologies and solutions that can help you clear the clutter and derive insights from analysing this Data which can be put to use for delivering on business objectives. Go through the presentation to find out more on digital content and how IBM's Smarter Content Management Solutions can help your business.

Published in: Business, Technology
  • Be the first to comment

IBM Solutions Connect 2013 - Enterprise Content Management

  1. 1. Smarter Content Management Murray Reid | Asia Pacific Business Unit Executive IBM Enterprise Content Management Solutions © 2012 IBM Corporation
  2. 2. A Content Big Bang (not a Theory) Source: IBM market information 2 © 2012 IBM Corporation
  3. 3. Content Comes in All Forms – And Fast ‘Content is everything.’ — CMO, Husqvarna 3 © 2012 IBM Corporation
  4. 4. However, Content is the Fabric of Your Business ..and captures the Human element LEGAL CLAIMS CRIME LOAN ORIGINATION 4 INSURANCE MEDICAL MORTGAGE © 2012 IBM Corporation
  5. 5. Insights from a Simple Survey Any comments or suggestions The car smelled of smoke and had an annoying wheel balance issue 5 © 2012 IBM Corporation
  6. 6. #1 in the Industry...again IBM ahead in both growth and market share leaders Source: Gartner, ECM Market Share, April 30, 2013 IBM is the undisputed leader in the 2013 Gartner ECM Magic Quadrant 6 Source: IDC, ECM Market Share, April 30, 2013 © 2012 IBM Corporation
  7. 7. Leading organizations rely on IBM Enterprise Content Management (ECM) solutions to drive their businesses 24 out of the top 30 banks worldwide* 15 out of the top 16 telecommunications companies worldwide* 19 out of the top 23 insurance companies worldwide* 56 of the top 58 government agencies* 21 out of the top 27 global retail companies 1200+ manufacturers worldwide* 7 * Lists of top companies/agencies sourced from Dun & Bradstreet Worldbase. ECM customer information sourced from IBM Finance. © 2012 IBM Corporation
  8. 8. Customers - BFSI 8 © 2012 IBM Corporation
  9. 9. Customers – Telecom, Retail, Manufacturing & Services 9 © 2012 IBM Corporation
  10. 10. Customers – Government, Defence, Energy & Utilities 10 © 2012 IBM Corporation
  11. 11. Customers – Travel, Healthcare, Infrastructure, Manufacturing… 11 © 2012 IBM Corporation
  12. 12. How can we help your organization? High Value Solutions built on best-of-breed capabilities and gain control of the content to determine the value Capture • Document capture automation • Production imaging • Enterprise report management • Platform standardization and consolidation 12 and identify patterns to gain insights and put the content in context for better collaboration and access Activate Socialize Analyze Govern • Comprehensive case management • Integrated collaboration and rules • Case analytics • Document centric workflow • Office document management • Content analytics and assessment • Smart archive • Social content and collaboration • Enterprise search • Content classification and tagging • Master content for reduced cost and risk • Records and retention management • eDiscovery • Disposition and governance © 2012 IBM Corporation
  13. 13. ECM Portfolio spans three Primary Usage Categories 1 Capture and manage unstructured business information 2 3 13 Put content into action across specific business opportunities Reduce cost and risk associated with business information © 2012 IBM Corporation
  14. 14. 1 CONTENT ESSENTIALS 14 © 2012 IBM Corporation
  15. 15. Capture content anywhere it exists Single integrated platform for intelligent imaging and capture  Ensure the right information is captured, activated and accessible while unnecessary data is promptly disposed Only IBM offers an enterprise-class capture and imaging platform as part of a comprehensive enterprise content management foundation Capture  Leverage the volume, velocity and variety of internal and external information in context for new, deeper insights  Eliminate printing and deliver fast access to statements and reports online to millions of users BII Maybank reduces account opening time by 60% with Datacap 15 Fully exploit all sources of data and content for insight © 2012 IBM Corporation
  16. 16. Datacap Taskmaster Capture Managing the spectrum of document capture applications from basic scan and archive to Managing the spectrum of document capture applications from basic scan and archive to Enterprise Capture Enterprise Capture Backfile conversion to reclaim storage space Basic scan and imaging Capture for SharePoint* *with ECM Connector Scan and archive for IBM Content Manager 16 Tax form processing for govt. revenue Survey/Cens us processing for accurate data gathering New Real time scanning anywhere anytime Accounts Payable capture for supply chain Capture for SAP - HR and contract managemen t Medical claims capture for timely payments Medical Records capture for better care Capture for Subscription processing customer on boarding for fast service Capture fax, email and attachment Corresponden ce capture and tracking for compliance Sales order entry for fast fulfillment Mortgage capture to accelerate lending Capture for customs clearance Enterprise capture Custom applications © 2012 IBM Corporation
  17. 17. India Post Transforming financial operations About the client • For more than 150 years, the Department of Posts (DoP) has been the backbone of the country’s communication • Touches citizen lives by services likes delivering mails, accepting deposits under Small Savings Schemes, providing life insurance cover under Postal Life Insurance (PLI) and Rural Postal Life Insurance (RPLI) and providing retail services like bill collection, sale of forms, etc. The need • The Financial Services System Integration project aimed to revolutionize its financial operations and end-user services • To transform its banking and insurance operations covering more than 200 million banking customers across urban and rural India. • Required comprehensive, scalable ECM solution covering Mail, Retail and e-Commerce Operations, Logistics and Warehousing, Postal Banking, Postal Life Insurance, Finance & Accounts, HR and Customer Interaction Channels across 1,000 processing Centers and 22 Post Circles 17 IBM solutions • IBM Production Imaging Edition (FileNet and Datacap) The benefits  A pre-integrated scanning, content process solution  Faster time to market because of these integrated capabilities.  Scalability proof points from the production world handling hundreds of TB’s and thousands of transactions.  Lower TCO – because of bundled components © 2012 IBM Corporation
  18. 18. IBM acquires A leading provider of document & image viewing solutions The value of Viewing Content in Context Daeja’s ability to display 100’s of document and image file types unlocks the value of a content repository 18 © 2012 IBM Corporation
  19. 19. Socialize content in context Leverages familiar desktop applications to author, share, and collaborate on content anywhere Only IBM enables organizations to connect the right people, knowledge and skills with content in a single platform, providing content intelligence anywhere  Connect the right social content with the right people and processes  Derive business insight from unstructured social content  Collaborative, open document creation and management Responsible Social Content Incorporate internal and external communities with an open standard approach 19 © 2012 IBM Corporation
  20. 20. Mobile solutions matching business needs Horizontal and vertical Horizontal and vertical Partner solutions Partner solutions IBM Content Navigator for iOS IBM Content Navigator for iOS Browse Browse Search Search View View Add using camera Add using camera 20 © 2012 IBM Corporation
  21. 21. Apache Corporation Helping increase productivity and ensuring integrity of engineering project documentation The need • To run a profitable organization for its shareholders, employees and partners. • To decrease delays, reworking and production downtime caused by manual search, retrieval, and modification of over 50,000 engineering documents from both internal and external sources. The solution • IBM Business Partner: McLaren Software • A suite of configurable business applications automates the engineering process and ensures the integrity, production and use of project and asset documentation. “We will leverage the Enterprise Engineer application suite to automate existing manual processes, helping us create economies of scale in the management of existing and future capital assets.” —Mike Bahorich, Executive Vice President, Apache Corporation 21 The benefits • On-demand and secure access to validated documentation • Consistent engineering business processes across multiple projects via a software solution • Improved compliance and audit capabilities using the project documentation and business methodology features • Minimization of errors and reworking that result in costly project delays • Improved control of information to vendors and suppliers using the transmittal portal architecture © 2012 IBM Corporation
  22. 22. 2 HIGH VALUE ECM SOLUTIONS 22 © 2012 IBM Corporation
  23. 23. Activate content to improve case outcomes Achieve rapid time to market with Case Management Solutions over traditional BPM approaches Only IBM offers comprehensive case and contentcentric BPM capabilities that are specialized to facilitate better case outcomes process people  Customers realizing substantial improvements in the effectiveness and efficiency of knowledge work  Customers significantly shortening time-tovalue with business-driven tools for building case solutions  IBM Business Partners, GBS and IBM Software now offer array of industry-specific solutions information Leveraging all information, people and processes to realize new efficiencies and effectiveness 23 23 © 2012 IBM Corporation
  24. 24. Efforts to achieve the best outcomes efficiently have evolved in the industry over time... The introduction of software automation to the principal business processes— replacing parts of the old manila folder Case Folder Imaging and workflow Enterprise content management Collaboration, social software, ERP, CRM, and application other enterprise modernization, business rules applications Resulting in today’s legacy of: • Multiple line of business systems processing information redundantly for the same customer • Lack of standards, inconsistent processes • Information inconsistency • No single view of a customer’s case history • Heroic acts by knowledge workers 24 © 2012 IBM Corporation
  25. 25. Lakshmi Villas Bank Process automation for better customer responsiveness and employee productivity About the client • One of the leading and oldest retail banks in South India. The need • Automation of Customer On Boarding Process • Automation of Loan Origination Process • Improve Customer Satisfaction by timely services IBM solutions  IBM Datacap - for Accounts Payable Automation The benefits  Provide Faster Services to Customer  Reduce turn-around time and improve employee productivity  Timely and informed decision making with 360 degree view of each request or process  Provide centralized real-time view of business operations from all branches.  IBM Case Manager for Business Operations 25 © 2012 IBM Corporation
  26. 26. Dept. of Factories & Boilers - eSuraksha e-Governance and process automation About the client • Dept. of Factories, Boilers, Industrial Safety & Health(DFBISH) is a part of Min. of Labour, Govt. of Karnataka, India • Key objectives of DFBISH included : consolidate and amend the laws regulating labour in factories, to protect their health, safety, welfare and to ensure safe work environment The need • Issuing and renewal of Licenses to the Factories, Boilers and Manufacturing units • Reviewing of applications and processing for various applications forms • Streamlining of internal business operations and approvals for various requisitions by the Factory, Manufacturing unit owners, • Enabling Dept. with paperless office The benefits  360 degree, holistic view of business processes of all regional and branch offices.  e-Enabling and automation of document centric business processes.  Provide quick and transparent services to the stakeholders/customers  Guaranteed Service under Sakala Program  More than 30 document centric business processes are being automated to bring agility in service and improvement in employee productivity IBM solutions  IBM Case Manager for Business Operations 26 © 2012 IBM Corporation
  27. 27. Analyze content to unlock critical insight Derive new business insight rapidly by accessing, interpreting and analyzing unstructured content  Derive 360-degree visibility, analysis and insight into content  Search, assess and analyze large volumes of text in order to understand and determine relevant insight quickly  Customize rapid insight to industry and customer specific needs new 27 27 IBM Content Analytics Only IBM brings together the technologies that define the next generation of Smarter Analytics solutions that can reason and learn Natural language Hypothesis testing 2 1 3 Evidence-based learning Moving your organization from search to discovery, from possibilities to probabilities, and from simple outputs to intelligent options © 2012 IBM Corporation
  28. 28. The Analytics Imperative Analytics is adapting from the Quantitative to Experiences, Behaviors, and Context What (Structured) Sales missed due to out of stock inventory 20% customer attrition in the past year Claims payouts over reserve by 8% Increase in credit card transactions by Mr. Smith mainly for procuring suspicious items in the past 6 months 28 Why (Unstructured) Early indicators of positive sentiment of interest in product not recognized, adequate stock not maintained Increased dissatisfaction with Smart phone plans and devices because overcharging for data access and “poor” battery life Missed suspicious characteristics in description in 4% of claims submitted Mr. Smith and Mr. Jared, webmaster of one of the terrorist-funded sites, were both mentioned in the same email to organize assets for an upcoming event © 2012 IBM Corporation
  29. 29. Fraud Analytics 29 © 2012 IBM Corporation
  30. 30. IBM Intelligent Investigation Manager • Discover complex patterns • Better understand the characteristics of fraud • Automatically flag issues and manage case resolution • Save money and protect corporate reputations Use analytics and case management across industries to Advanced analytics and investigate, detect and prevent personalized care management fraud to drive patient-centered care Intelligent Investigation Management IBM i2 Fraud Intelligence Analysis IBM i2 Fraud Intelligence Analysis IBM Case Manager IBM Case Manager DATA IBM Content Analytics IBM Content Analytics 30 Claims SAP Apps Operational Data Sources Structured / Unstructured Data Sources © 2012 IBM Corporation
  31. 31. 3 INFORMATION ECONOMICS 31 © 2012 IBM Corporation
  32. 32. Govern content for reduced cost and risk Know when information has lost its value and needs defensible disposal Only IBM enables customers to effectively retain and archive information, meet eDiscovery obligations, and defensibly dispose of information  Unified value-based archival, retention, eDiscovery and defensible disposal for both structured and unstructured data  Efficiently and consistently comply with litigation and regulatory requirements  Differentiator for companies that want to lower cost, complexity and risk Enabling you to go beyond solving the archiving problem to capturing new savings 32 © 2012 IBM Corporation
  33. 33. Very Simple Savings Proposition: Dispose of Unnecessary Data Are You Spending to Store, Disclose, and Process Data With No Utility? Enterprise Information 1% 25% 5% 69% %s based on CGOC Summit 2012 Survey 33 © 2012 IBM Corporation
  34. 34. StoredIQ – Acquired by IBM in 1Q 2013 Understand Your Data Find patterns, insights and structure in aged or loosely organized unstructured data •Spot compliance violations – how much Personally Identifiable Information (PII) is stored in unsecure locations, where is it, who are the biggest offenders? •Make infrastructure planning decisions – are you making the best use of your primary storage environments, or is there data that should be archived, how fast are your SharePoint sites growing? •Get out in front of the eDiscovery process – where do your serial custodians have data stored, how much data do they have and how old is it, is there anything you can potentially delete? •Jump start or monitor records initiatives – what types of data is on your file shares, how old is your data, are people storing data where they shouldn’t? 34 © 2012 IBM Corporation
  35. 35. National Aviation Company of India Limited Smarter Email Archiving About the client • National Aviation Company of India Limited (NACIL), also known as Air India is India's national flag carrier. • More than 32,000 employees spread across India and the globe The need • Needed to have a robust Email Archival solution that would scale to its changing use base The benefits  Leverage existing investments in technology - the email archival solution leveraged the existing document management repository for archiving email data.  The customer now has a compliance ready framework, created as per mandate IBM solutions • IBM Content Collector – Mail Archival • IBM FileNet 35 © 2012 IBM Corporation
  36. 36. In Summary Solutions Built on our Core ECM Capabilities CAPTURE CAPTURE and gain control of the content to determine the value ACTIVATE ACTIVATE and put the content in context SOCIALIZE SOCIALIZE for better collaboration and access ANALYZE ANALYZE and identify patterns to gain insights GOVERN GOVERN for reduced cost and risk 36 Smarter Smarter Content Content Solutions Solutions © 2012 IBM Corporation
  37. 37. Partners Accelerate the Value of Solutions • Broad industry expertise • Flexibility for custom solutions • Trusted advisor and customer relationship • Expanding the IBM ecosystem 37 © 2012 IBM Corporation
  38. 38. Murray Reid Asia Pacific Business Unit Executive Enterprise Content Management IBM Software Group Tel +614 1239 8904 38 © 2012 IBM Corporation