Carglass delights its customers with analytics

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Carglass® Belgium aims to deliver “customer delight” – a level of service high enough to encourage customers to
recommend Carglass® to their friends. Operational analytics is the key to this strategy. Carglass® united two legacy solutions into a single, powerful analytics platform that now provides a wide range of operational reports and scorecards for the business and its customers.

Published in: Business
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