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Rational on demand consulting overview - customer


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Rational on demand consulting overview - customer

  1. 1. © 2014 IBM CorporationIBM Rational IBM ON-DEMAND CONSULTING Expert Solution Consulting Assistance On-Demand 0
  2. 2. © 2014 IBM CorporationIBM Rational1 On-demand consulting is a unique capability that helps you build self-sufficiency while providing scalable access to deep Rational expertise. IBM Rational On-Demand Consulting (ODC) Standard • ODC Light plus the following • Assistance with adoption deliverables • Weekly planning calls • Up to 10 contacts • What is On-Demand Consulting? – Expert consulting – Flexible staffing and scheduling – Experienced guidance on configuration and adoption – Someone to assist with the heavy lifting • Why is it different? – More efficient & cost-effective for short notice/duration projects – Fits with SaaS Model – Leverages IBM’s own virtual center-of-excellence – Increases productivity of your existing staff Offering Light Standard ValueAcceleration Level of Assistance • 24 hour access via request system • Unlimited Q&A • Best practices • Up to 3 contacts Light Help with Selected Tasks Expert Advice
  3. 3. © 2014 IBM CorporationIBM Rational On-Demand Consulting Model: Multiple Engagement Options 2 Customer Resource On-Demand Program Manager Global On-Demand Consulting Team On-Demand Ticket System Deep expertise  On-Demand consultants support 10-20 customers per year.  Typical field consultants support 4-6 customers per year.  Pool of experts vs. dependence on the knowledge and experience of a single individual. Requests
  4. 4. © 2014 IBM CorporationIBM Rational Comparison of Light and Standard Options 3 * JTS, RTC, RRC, RQM, DNG, RDM Feature Hours of team service Business hours Business hours Registered contacts Up to 3 client contacts Up to 10 client contacts 24-hour access via ticketing system   Unlimited Q&A on Rational Jazz* technology implementation, deployment, adoption, usage, administration and migration   Focused, pro-active adoption assistance  - Up to 40 hours per quarter - Includes mutually agreed to deliverables Weekly project status calls   Fixed-fee subscription based Purchased in 3-month increments Purchased in 3-month increments Light Standard
  5. 5. © 2014 IBM CorporationIBM Rational Common Misconceptions About On-Demand Consulting  “On-Demand Consulting is the same as support” – We help you with specific adoption and technology best practices, software support is about helping ensure IBM’s software is functioning correctly.  “I entered a ticket 10 minutes ago, why haven’t I received an answer?” – On-Demand Consulting is made up of experts in the various areas needed to successfully implement, deploy and adopt Rational technology. – Your question will be assigned to an expert based on the nature of your request. – Response SLA is 2 business days, but typically we respond within ½ that time.  “Can’t I just hire someone to support me and then they are dedicated to me?” – Yes you could, however, you would be limited to that person’s experience and skill level. – On-Demand Consulting gives you access to multiple experts in multiple areas, not just one.  “My team is really sharp. They should be able to figure the issues out themselves – right?” – Yes, in theory, but how much time and money is lost trying to figure out something that On-Demand Consulting could answer straight away  “Our team already has experience with IBM’s software platforms so why do we need On- Demand Consulting?” – On-Demand Consulting provides access to our most knowledgeable experts, but it also gives your team visibility into best practice experience across multiple customer projects. – On-Demand Consulting is designed to scale across all of your project teams – allowing you to ramp new teams more efficiently and with less risk. 4
  6. 6. © 2014 IBM CorporationIBM Rational How Can ODC Help Your Team? Eliminate inefficient trial-and-error Remove key deliverables from the critical path Avoid deployment delays Upgrade planning assistance Accelerate team scale with manageable risk levels 5
  7. 7. © 2014 IBM CorporationIBM Rational66 © Copyright IBM Corporation 2014. All rights reserved. The information contained in these materials is provided for informational purposes only, and is provided AS IS without warranty of any kind, express or implied. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, these materials. Nothing contained in these materials is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software. References in these materials to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in these materials may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. IBM, the IBM logo, Rational, the Rational logo, Telelogic, the Telelogic logo, and other IBM products and services are trademarks of the International Business Machines Corporation, in the United States, other countries or both. Other company, product, or service names may be trademarks or service marks of others. For more information or to engage Rational Services, contact: