Innovation, Transformation and Growth: The Power of business agility

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Think about the processes that make your business run.

Do they fuel innovation?
Are they interconnected and adaptable enough?
Can you make the right decisions quickly or even automate them?
Does your infrastructure perform optimally amidst change and uncertainty?
Can you embrace new application and service delivery models like cloud and mobile?
IBM is helping organizations successfully achieve business agility to transform and grow in today's challenging market environment.

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Innovation, Transformation and Growth: The Power of business agility

  1. 1. Maximize the Power of Business Agility to Innovate, Transform and Grow Your Business An InformationWeek Webcast Sponsored by
  2. 2. Webcast Logistics
  3. 3. Today’s Presenters Peter Hinssen Co-founder of Across Group and CEO of Across Technology Denise Hatzidakis Chief Technology Officer, Premier Healthcare Nancy Pearson Vice President of Global Marketing, Application Integration Middleware Software Business, IBM Brian Gillooly Editor-in-Chief, Events InformationWeek Business Technology Network
  4. 4. Poll 1• What’s your highest priority in becoming more agile:• 1. Reaching decisions to help customers faster• 2. Enabling business people to change processes easier• 3. Taking advantage of new technologies like cloud and mobile• 4. Delivering new services faster?
  5. 5. The Power of Business Agility for Innovation, Transformation and Growth Nancy Pearson Vice President, BPM, SOA and WebSphere Marketing IBM Software Group69
  6. 6. It’s Time to Take Advantage of a Complex and Changing Marketplace Complexity and Change “We can now react very quickly • Over 8X market growth in less than a decade to promotional opportunities • Very high customer churn when they arise.” • Cutthroat competition Mario Domingo Head of Product Design and Creation • 27 Million Customers Globe Telecom • Diverse systems integration needs Innovation and Growth • 600% increase in promotion effectiveness • 90% reduction in time and cost to develop new promotions • Expected one-year payback • Increased market share and revenue • Improved customer experience70
  7. 7. CEOs Recognize the Challenges and Opportunities as the Business Network Becomes More Dynamic“In these uncertain times, effectiveand swift decision making is “Our products need to anticipatemore important than ever.” need, rather than respond to aShuzo Sumi, President and CEO request.”Tokio Marine Holdings, Inc. Michael D’Ascenzo, Commissioner of Taxation, Australian Taxation Office “The complexity over the next five years is off the charts – a 100 on your scale from 1 to 5” Edward Lonergan, President and CEO Diversey, Inc.71 IBM Global CEO Survey, Institute for Business Value, 2010
  8. 8. The New Normal: Planned And Unexpected Change Happens!72
  9. 9. Drive Agility Throughout the Lifecycle of Meeting Customer Needs Accelerate application, service and information delivery and Make better decisions extend reach to cloud driven by analytics and business rules Take a smarter approach to process and integration73
  10. 10. Agility Levers Turn Change and Complexity To Your Advantage • Real-time intelligent • Accelerated application delivery decision automation • Secure information delivery • Visualized infrastructure & predicted disruptions • Optimized IT planning • Faster process change and integration • Streamlined and automated deployment74
  11. 11. Make Better Decisions Driven by Analytics and Business Rules How can you: Improve your operational decisions and the decisions you make about change?75
  12. 12. Use Agility Levers To Make Better Decisions Agility Lever: Agility Lever: Real-time, intelligent decision automation Visualized infrastructure Agility Lever: & predicted disruptions Optimized IT planning Capability: Decision Capability: Management Predictive Business Capability: Service Management Application Portfolio Management Santiago Stock Exchange improved real-time securities fraud Large US city surveillance by 100% realized 60 - 90% A large bank uses improvement in decision planning to availability of critical reduce applications services from 600 to 14776
  13. 13. Take a Smarter Approach To Process and Integration How can you: Respond faster and better to business change?77
  14. 14. Use Agility Levers To Take a Smarter Approach To Process Agility Lever: Faster process change Agility Lever: and integration Streamlined and automated deployment Capability: Business Process Capability: Management + SOA Collaborative Dev/Ops Versicherungskammer Bayern (VKB) experienced more than 50 percent gain 40% reduction in build in speed to market and deploy errors and 46% increase in software deployment frequency178 ¹ Customer Case Study, Demonstrated Benefits of Software Delivery Automation, Hurwitz 2011
  15. 15. Accelerate Application, Service and Information Delivery and Extend Reach To Cloud How can you: Accelerate the delivery of applications and services securely and cost efficiently?79
  16. 16. Use Agility Levers To Accelerate Delivery of Technologies Agility Lever: Accelerated application Agility Lever: delivery Secure information delivery Capability: Capability: Multiplatform Cloud Deployment Capability: Development and Management Universal Connectivity Demonstrated 22- Haddon Hill Group 37% improvement in demonstrated developer improvement in Stein Mart saves 500 productivity2 cloud deployment labor hours in data speed by 100 times recovery2 Aggregation of results from a productivity study conducted by IBM System z customers. 80
  17. 17. Recap: Agility Levers Improve Outcomes Through the Lifecycle of Business Changes • Real-time intelligent • Accelerated application delivery decision automation • Secure information delivery • Visualized infrastructure & predicted disruptions • Optimized IT planning • Faster process change and integration • Streamlined and automated deployment81
  18. 18. Agility Levers Are Driven By Combinations of Capabilities Agility Levers Capabilities • Real-time intelligent decision automation • Decision Management • Visualized infrastructure & predicted • Predictive Business Service disruptions Management • Optimized IT planning • Application Portfolio Management • Faster process change and integration • Business Process Management + SOA • Streamlined and automated deployment • Collaborative Dev/Ops • Accelerated application delivery • Multiplatform Development • Cloud Deployment and Management • Secure information delivery • Universal Connectivity82
  19. 19. Key Announcements •IBM WebSphere Operational Decision Management •IBM Tivoli Analytics for Service Performance (Preview) •IBM Tivoli Business Service Manager •IBM WebSphere Message Broker •IBM Rational Automation Framework •IBM Rational Developer Family •IBM Workload Deployer •IBM WebSphere MQ83
  20. 20. Build Your Roadmap To Agility 3 Extend Success to Business Outcomes Transform Across the Enterprise 2 Establish a Program 1 Succeed with an Initial Project • Extend real-time operational decision making capabilities • Match customers with • Enable rapid business products in real-time led process changes • Improve speed of operational decisions • Link customers and • Streamline multiplatform partners into processes development, • Quickly change and deployment, and integrate business • Deliver new customer information delivery for processes self-service features to mobile, web, and cloud beat competition • Deliver new services faster Project Scope Services Offerings for Adoption and Progression84
  21. 21. Business Agility LaunchPremier Healthcare Alliance
  22. 22. What is the new normal in Healthcare? Managing unprecedented change Turning data into actionable information and enabling collaboration
  23. 23. The Premier Healthcare Alliance• Over 2,400 hospitals, more than 70,000 non-acute sites• Using the power of collaboration to improve the health of communities• Nation’s largest clinical/operational/supply chain comparative databases• 2010 member validated savings of $1.4 billion• Safety, Diversity and Environmentally Preferred Purchasing programs• $36 billion in annual group purchasing volume• 2006 recipient of Malcolm Baldrige National Quality Award• Four-time recipient of Ethisphere’s Most Ethical Companies award Cost Reduction Quality Improvement Advocacy Group Purchasing Quality Measurement Risk Mitigation Shaping policy and & Supply Chain Liability, Benefits & Benchmarking, advocating for Improvement, Labor & Risk Management Safety Surveillance members Management Execution Engine Comprehensive, accelerated approach to improving financial, operational and clinical performance.
  24. 24. What does business agility mean for Premier? Pivoting quickly and easily to meet constant changes in what our members ask of us. …while assuring that the services we provide remain rock-solid and life-saving
  25. 25. We manage this with our Integrated Performance Platform “Data, by itself, wont improve quality, reduce costs; it must be turned into action” Richard Bankowitz, MD, MBA, FACP Premier Chief Medical Officer At its core: Connecting Data and Connecting People and Making Information Actionable89
  26. 26. Implications Premier Coordinated Care HIT Roadmap Transaction Interaction Integration Collaboration Transformation IT supports individual Basic Care Care coordination Seamless care coordination Triple Aim ™ goals providers in delivering coordination capabilities improve with demonstrable realized across the improvement in population care and measuring capabilities emerge and health status population health status outcomes with initial population measurement is based metrics possible Advanced Population Analytics Continuous Process Improvement ACO Sustainability Risk & Financial Management Evidence-based Standards Team-based Care Collaboration Population Management Patient Accountability Outcomes Measurement and Reporting Virtual Care Team Coordination Clinical Integration Patient Engagement Clinical Decision Support Care Management and Registries Care Coordination Population Analytics Process Measurement and Reporting Health Information Exchange Meaningful Use Practice Management System (PMS) and Electronic Health Record (HER)
  27. 27. The Integrated Performance Platform “The New Normal” Supply Quality Labor Integrated Chain and Care Safety Core Components Delivery – Portal – WebSphere Portal Solutions – Lotus Collaboration CommunityIntegrated Performance Platform – ESB – WebSphere Message Broker Collaboration – Custom Rules - ILog – Events – WebSphere Business Events Applications – Security - Tivoli • Analytics – Etc…. • Workflow • BPM Integrated User Experience Foundation Components – EMPI - Initiate Foundation Standards based services and data – Database – DB2, Netezza Integration platform – WebSphere Message Broker – HL7 ESB Integrated Data / Data Model – ETL – DataStage Provider, Payer, Supply Chain Data – Reporting – Cognos – Security - Tivoli Data Management Services – Custom Administration and Configuration and “SaaS Interfacing” Application - Tivoli 91
  28. 28. The Result: Better Healthcare; Lower Costs; Lives Saved % of Hospitals in the QUEST Top Performance # Hospitals Achieving Threshold (TPT) QUEST TPT in all 3 Dimensions 94% 76 71% 68% 71% 59% 49% 50% Baseline Year 1 33 Year 2 25% 25% 6 Evidence-Based Care Mortality Cost of Care Baseline Year 1 Year 2 Year 1 18 Months Year 2 30 monthsLives saved 8,043 14,649 22,164 25,235Dollars saved $577M $1.036B $2.13B $2.85BPatients receiving EBC 24,818 41,130 43,741 63,09492
  29. 29. Creating a Healthcare EcoSystem – the Vision Local IDN Local IDN Local IDN Local IDN Local IDN Local IDN Local IDN Local IDN Local IDN Local IDN Local IDN Local IDN Integrated Performance Platform (IPP) Application and Data Local IDN Broker Local IDN Local IDN Local IDN Local IDN Local IDN Local IDN Local IDN Local IDN Local IDN93
  30. 30. Q&A Session Please send in your questions for our speakers now Peter Hinssen Co-founder of Across Group and CEO of Across Technology Denise Hatzidakis Chief Technology Officer, Premier Healthcare Nancy Pearson Vice President of Global Marketing, Application Integration Middleware Software Business, IBM Brian Gillooly Editor-in-Chief, Events InformationWeek Business Technology Network
  31. 31. The Power of Business Agility for Innovation,Transformation and Growth Take Action,.. TODAY • Visit ibm.com/business-agility to learn more about Business Agility and the capabilities that IBM has to offer. • Join us at an upcoming Business Agility event near you – information on the above website link • Contact your IBM representative for more information.95

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