Citizen Reporting Mechanism

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Citizen Reporting Mechanism

  1. 1. Citizen Reporting Mechanism Team: Comxpert
  2. 2. The Problem• Citizens can report their problems directly to the municipality• Will be able to Monitor that their reported problem is resolved or not The Target • To provide the solution in the shortest quickest time • Keeping in mind the illiteracy rate, suggest solution that suits all The Solution?
  3. 3. Solution For AllWeb Based Mobile Based SMS BasedThose having PC can complain through web. Those having android phones can reportthrough android app. To control the illiteracy factor one can report through SMS.Now we will brief about what we have developed.
  4. 4. Web Based System Municipality Email Municipality User Web Form Municipality Assigned Worker Database Address Tagged On Map
  5. 5. Working• User fill out the web form• It is mailed to the facility and also stored the data into the Database• Municipality view the problem on email or on Map and assign the worker accordingly• When an address is stored in Database it points a marker on the map• Worker can access the map anywhere to find the location• Worker after finishing the job confirms the Municipality and they confirms user bysending an SMS on his/her mobile number• If the problem is solved then the problem is automatically removed from database andon map
  6. 6. Android Based Mobile Solution
  7. 7. Working• User Turn the App on• Fill out the form• It is mailed to the facility and also stored the data into the Database• Municipality view the problem on email or on Map and assign the worker accordingly• When an address is stored in Database it points a marker on the map• Worker can access the map anywhere to find the location• Worker after finishing the job confirms the Municipality and they confirms user bysending an SMS on his/her mobile number and result is gathered from SMS reply• If the problem is solved then the problem is automatically removed from database andon map
  8. 8. SMS Based Solution SMS COM name location description send to 80013
  9. 9. Working• User Send SMS to 80013• It is fetched and stored in the Database• From database this information is mailed to admin email and location will be tagged onmap• Municipality view the problem on email or on Map and assign the worker accordingly• Worker can access the map anywhere to find the location• Worker after finishing the job confirms the Municipality and they confirms user bysending an SMS on his/her mobile number and result is gathered from SMS reply• If the problem is solved then the problem is automatically removed from database and
  10. 10. THANK YOU

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